A customer experience about Amazon by Anonymous

Kindly shared by Anonymous

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What happened

Hermes delivery marked as delivered, but the delivery never arrived

What I wish had happened

I wish Amazon used a different company to deliver parcels

Where this happened

On the Internet

Amazon Customers

Most talked about by Amazon customers

High

Low

How this makes Amazon customers feel

High

Low

15% Customer Service

Feelings:

Annoyed

Furious

Disgusted

Miffed

Frustrated

Let down

15% Delivery

Feelings:

Annoyed

Furious

Let down

Disappointed

Miffed

Unhappy

Unsatisfied

12% Expectations Exceeded

Feelings:

Satisfied

Pleased

Happy

Grateful

Delighted

Overjoyed

9% Inconvenienced

Feelings:

Annoyed

Disappointed

Unhappy

Unsatisfied

Furious

Miffed

Let down

9% Delay

Feelings:

Annoyed

Furious

Disgusted

Disappointed

Unhappy

Unsatisfied

9% Service

Feelings:

Satisfied

Happy

Pleased

Grateful

Delighted

9% Financial Loss

Feelings:

Furious

Disgusted

Annoyed

Frustrated

6% Communication

Feelings:

Happy

Grateful

Delighted

Satisfied

6% Delivery

Feelings:

Pleased

Satisfied

Happy

3% Rudeness

Feelings:

Furious

Annoyed

Disgusted

3% Quality of product

Feelings:

Furious

Disgusted

Frustrated

3% Communication

Feelings:

Annoyed

Online Retailer Customers

Most talked about by Online Retailer customers

High

Low

How this makes Online Retailer customers feel

High

Low

16% Delivery

Feelings:

Annoyed

Furious

Let down

Frustrated

Disappointed

Miffed

Disgusted

Anxious

Unhappy

Unsatisfied

15% Customer Service

Feelings:

Annoyed

Furious

Disgusted

Frustrated

Miffed

Let down

Anxious

Scared

Disappointed

13% Financial Loss

Feelings:

Annoyed

Disappointed

Frustrated

Let down

Furious

Put out

Miffed

Disgusted

Anxious

Scared

10% Delay

Feelings:

Annoyed

Furious

Disappointed

Frustrated

Let down

Disgusted

Anxious

Unhappy

Unsatisfied

7% Expectations Exceeded

Feelings:

Satisfied

Pleased

Happy

Grateful

Delighted

Overjoyed

7% Communication

Feelings:

Annoyed

Anxious

Disappointed

Let down

Scared

Furious

Frustrated

6% Inconvenienced

Feelings:

Disappointed

Annoyed

Unhappy

Unsatisfied

Furious

Miffed

Let down

Frustrated

6% Service

Feelings:

Satisfied

Pleased

Happy

Grateful

Delighted

4% Delivery

Feelings:

Pleased

Satisfied

Happy

3% Communication

Feelings:

Happy

Grateful

Delighted

Satisfied

3% Quality of product

Feelings:

Disappointed

Furious

Let down

Disgusted

Put out

Frustrated

3% Other

Feelings:

Disgusted

Annoyed

Disappointed

Let down

Furious

Put out

1% Fraud

Feelings:

Annoyed

Disappointed

Let down

1% Rudeness

Feelings:

Furious

Annoyed

Disgusted

1% Returns

Feelings:

Uneasy

Most positive experiences about Online Retailer companies

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Least positive experiences about Online Retailer companies

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