A customer experience about Uber Eats

Status: Approved

#FinancialLoss #CustomerService #Fraud  Frustrated Put out Annoyed 

Kindly shared by E. Maynard

What happened

Restaurant cancelled our order twice, and Uber is refusing to refund. We cannot get past an automated response claiming that we cancelled the order, when we did not, it was the restaurant.

What I wish had happened

A refund, and an easier way to speak to a human being. Ideally as well, compensation for the hours we have spent trying to contact the company.

Where this happened

On a mobile app - Uber eats

Uber Eats Customers

Most talked about by Uber Eats customers

High
Low

How this makes Uber Eats customers feel

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Low
33% Financial Loss
Feelings:

Frustrated

Put out

Annoyed

33% Customer Service
Feelings:

Frustrated

Put out

Annoyed

33% Fraud
Feelings:

Frustrated

Put out

Annoyed

Restaurants Customers

Most talked about by Restaurants customers

High
Low

How this makes Restaurants customers feel

High
Low
18% Financial Loss
Feelings:

Furious

Frustrated

Annoyed

Disgusted

Disappointed

Put out

Anti Climax

Unhappy

Insecure

16% Customer Service
Feelings:

Furious

Frustrated

Annoyed

Disappointed

Disgusted

Anxious

Unhappy

Anti Climax

Insecure

Miffed

Put out

Offended

Let down

Sad

12% Fraud
Feelings:

Frustrated

Furious

Annoyed

Disappointed

Anti Climax

Disgusted

Put out

10% Rudeness
Feelings:

Furious

Disgusted

Annoyed

Frustrated

Offended

Anxious

10% Delivery
Feelings:

Frustrated

Furious

Annoyed

Miffed

Disgusted

Disappointed

Unhappy

Anti Climax

Insecure

8% Quality of product
Feelings:

Furious

Disgusted

Anxious

Scared

Let down

Annoyed

Miffed

Disappointed

Anti Climax

6% Inconvenienced
Feelings:

Annoyed

Frustrated

Sad

Anxious

Furious

Scared

Let down

6% Embarrassment
Feelings:

Furious

Frustrated

Annoyed

Disgusted

Offended

Anxious

2% Communication
Feelings:

Disappointed

Anti Climax

Furious

2% Delivery
Feelings:

Happy

Delighted

Satisfied

2% Communication
Feelings:

Happy

Delighted

Satisfied

2% Expectations Exceeded
Feelings:

Delighted

Satisfied

Happy

2% Delay
Feelings:

Sad

Annoyed

Frustrated

2% Other
Feelings:

Let down

Anxious

Scared

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Least positive experiences about Restaurants companies

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