A customer experience about Sports Direct International

Status: Approved

#Delivery #Communication #CustomerService  Annoyed Frustrated Disappointed 

Kindly shared by A. Odunowo

What happened

I ordered a sketcher trainer angora from Sport Direct Online on 25th December 2020 and paid £5 for delivery. But up till this moment I still havent received my order. All my effort to trace this order has been unsuccessful. I have tried to reach customer service by telephone, still all proof abortive. I will appreciate if someone can look into this for me. Kind regards Adedayo Odunowo

What I wish had happened

I would have appreciated if my trainers arrived on time or at least receive information or updates about my parcel

Where this happened

On the Internet

Sports Direct International Customers

Most talked about by Sports Direct International customers

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Low

How this makes Sports Direct International customers feel

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Low
40% Customer Service
Feelings:

Annoyed

Frustrated

Disappointed

Furious

40% Communication
Feelings:

Annoyed

Frustrated

Furious

Disappointed

20% Delivery
Feelings:

Annoyed

Frustrated

Disappointed

Fashion Customers

Most talked about by Fashion customers

High
Low

How this makes Fashion customers feel

High
Low
17% Customer Service
Feelings:

Furious

Frustrated

Annoyed

Disgusted

Disappointed

Let down

Anxious

Surprised

Anti Climax

17% Financial Loss
Feelings:

Furious

Frustrated

Disgusted

Annoyed

Offended

Let down

Disappointed

15% Delivery
Feelings:

Furious

Disappointed

Annoyed

Frustrated

Let down

Surprised

Anti Climax

Anxious

10% Communication
Feelings:

Annoyed

Frustrated

Disappointed

Furious

Let down

Anti Climax

8% Returns
Feelings:

Furious

Annoyed

Frustrated

Disappointed

Offended

Disgusted

Let down

8% Delay
Feelings:

Frustrated

Disappointed

Furious

Let down

Annoyed

6% Discrimination
Feelings:

Furious

Offended

Frustrated

Disgusted

Annoyed

4% Fraud
Feelings:

Furious

Frustrated

Disappointed

Disgusted

4% Expectations Exceeded
Feelings:

Grateful

Delighted

Special

Happy

Pleased

4% Communication
Feelings:

Grateful

Happy

Pleased

Delighted

Special

4% Service
Feelings:

Grateful

Delighted

Special

Happy

Pleased

2% Quality of product
Feelings:

Furious

Frustrated

Disgusted

2% Rudeness
Feelings:

Frustrated

Disgusted

Furious

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Least positive experiences about Fashion companies

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