A customer experience about Downyourhighstreet.com

Status: Approved

#Other #Qualityofproduct #FinancialLoss  Disappointed Let down Put out 

Kindly shared by S. BAIN

What happened

Advertised by you as the WHITE vinyl (with photo) when it was the standard black edition.

What I wish had happened

That the right item had been dispatched as advertised.

Where this happened

On the Internet

Downyourhighstreet.com Customers

Most talked about by Downyourhighstreet.com customers

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Low

How this makes Downyourhighstreet.com customers feel

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Low
14% Delivery
Feelings:

Pleased

Satisfied

Happy

Delighted

14% Financial Loss
Feelings:

Annoyed

Disappointed

Let down

Frustrated

Displeased

Put out

Unhappy

14% Communication
Feelings:

Annoyed

Frustrated

Unhappy

Disappointed

Confused

Unsatisfied

10% Expectations Exceeded
Feelings:

Pleased

Satisfied

Happy

Delighted

10% Customer Service
Feelings:

Frustrated

Unhappy

Annoyed

Unsatisfied

Disappointed

Confused

7% Service
Feelings:

Satisfied

Pleased

Happy

7% Delivery
Feelings:

Annoyed

Let down

Displeased

Frustrated

Disappointed

7% Delay
Feelings:

Unsatisfied

Annoyed

Let down

Displeased

Disappointed

Frustrated

3% Returns
Feelings:

Uneasy

3% Other
Feelings:

Put out

Disappointed

Let down

3% Quality of product
Feelings:

Put out

Disappointed

Let down

3% Inconvenienced
Feelings:

Unhappy

Confused

Annoyed

3% Quality of product
Feelings:

Happy

Pleased

Delighted

Online Retailer Customers

Most talked about by Online Retailer customers

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Low

How this makes Online Retailer customers feel

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Low
19% Customer Service
Feelings:

Annoyed

Frustrated

Let down

Unhappy

Furious

Disappointed

Unsatisfied

Disgusted

Displeased

Miffed

Put out

Disheartened

Confused

Anxious

Scared

15% Financial Loss
Feelings:

Annoyed

Frustrated

Let down

Disappointed

Displeased

Unhappy

Furious

Put out

Disheartened

Disgusted

Unsatisfied

Insecure

Anxious

Scared

Miffed

12% Delivery
Feelings:

Annoyed

Let down

Frustrated

Furious

Disappointed

Displeased

Miffed

Unhappy

Unsatisfied

Disheartened

Disgusted

Anxious

9% Inconvenienced
Feelings:

Frustrated

Annoyed

Let down

Disappointed

Unhappy

Unsatisfied

Miffed

Furious

Disheartened

Displeased

Confused

9% Communication
Feelings:

Annoyed

Frustrated

Disappointed

Let down

Unhappy

Anxious

Confused

Unsatisfied

Scared

Furious

6% Delay
Feelings:

Annoyed

Disappointed

Furious

Frustrated

Let down

Unsatisfied

Disgusted

Unhappy

Displeased

Anxious

5% Expectations Exceeded
Feelings:

Pleased

Satisfied

Happy

Delighted

Overjoyed

Grateful

4% Delivery
Feelings:

Pleased

Satisfied

Happy

Delighted

4% Fraud
Feelings:

Annoyed

Frustrated

Disappointed

Let down

Insecure

Unhappy

Displeased

4% Rudeness
Feelings:

Annoyed

Frustrated

Unsatisfied

Furious

Disgusted

Let down

Displeased

Unhappy

Put out

Insecure

4% Service
Feelings:

Satisfied

Pleased

Happy

Delighted

Grateful

3% Other
Feelings:

Annoyed

Let down

Disappointed

Disheartened

Displeased

Put out

Furious

Disgusted

2% Quality of product
Feelings:

Furious

Disgusted

Frustrated

Displeased

Unsatisfied

Annoyed

Disappointed

Let down

Put out

1% Communication
Feelings:

Delighted

Happy

Grateful

Satisfied

1% Returns
Feelings:

Annoyed

Frustrated

Unhappy

Uneasy

1% Quality of product
Feelings:

Delighted

Pleased

Happy

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Least positive experiences about Online Retailer companies

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  1. Amazon
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