A customer experience about Downyourhighstreet.com

Status: Approved

#Other #Qualityofproduct #FinancialLoss  Disappointed Let down Put out 

Kindly shared by S. BAIN

What happened

Advertised by you as the WHITE vinyl (with photo) when it was the standard black edition.

What I wish had happened

That the right item had been dispatched as advertised.

Where this happened

On the Internet

Downyourhighstreet.com Customers

Most talked about by Downyourhighstreet.com customers

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Low

How this makes Downyourhighstreet.com customers feel

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Low
18% Delivery
Feelings:

Delighted

Pleased

Satisfied

18% Financial Loss
Feelings:

Disappointed

Let down

Put out

Annoyed

Frustrated

9% Service
Feelings:

Pleased

Satisfied

9% Expectations Exceeded
Feelings:

Pleased

Satisfied

9% Delivery
Feelings:

Frustrated

Disappointed

Annoyed

9% Communication
Feelings:

Annoyed

Frustrated

Disappointed

9% Returns
Feelings:

Uneasy

9% Other
Feelings:

Disappointed

Let down

Put out

9% Quality of product
Feelings:

Let down

Put out

Disappointed

Online Retailer Customers

Most talked about by Online Retailer customers

High
Low

How this makes Online Retailer customers feel

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Low
15% Customer Service
Feelings:

Annoyed

Furious

Frustrated

Disgusted

Miffed

Disappointed

Let down

Anxious

Scared

15% Delivery
Feelings:

Annoyed

Furious

Let down

Disappointed

Frustrated

Miffed

Disgusted

Anxious

Unhappy

Unsatisfied

13% Financial Loss
Feelings:

Annoyed

Disappointed

Frustrated

Let down

Furious

Scared

Miffed

Put out

Disgusted

Anxious

10% Delay
Feelings:

Annoyed

Furious

Disappointed

Frustrated

Let down

Disgusted

Anxious

Unhappy

Unsatisfied

8% Communication
Feelings:

Annoyed

Disappointed

Anxious

Frustrated

Let down

Scared

Furious

7% Inconvenienced
Feelings:

Disappointed

Annoyed

Frustrated

Unhappy

Unsatisfied

Furious

Miffed

Let down

7% Expectations Exceeded
Feelings:

Satisfied

Pleased

Happy

Grateful

Delighted

Overjoyed

6% Service
Feelings:

Satisfied

Pleased

Happy

Grateful

Delighted

6% Delivery
Feelings:

Pleased

Satisfied

Delighted

Happy

3% Communication
Feelings:

Happy

Grateful

Delighted

Satisfied

3% Quality of product
Feelings:

Furious

Disgusted

Disappointed

Frustrated

Let down

Put out

3% Other
Feelings:

Furious

Let down

Disgusted

Put out

Annoyed

Disappointed

1% Fraud
Feelings:

Annoyed

Disappointed

Let down

1% Rudeness
Feelings:

Furious

Annoyed

Disgusted

1% Returns
Feelings:

Uneasy

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Least positive experiences about Online Retailer companies

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  1. Amazon
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