A customer experience about Hermes

Status: Approved

#FinancialLoss #Delivery #CustomerService  Unsatisfied Frustrated Annoyed 

Kindly shared by D. Webster

What happened

Three parcels out of three have been damaged by their delivery driver over the past month resulting in £71 goods lost or damaged.

What I wish had happened

Hermes to take responsibility for their actions instead of fobbing me off with endless placatory emails between people.

Where this happened

On the Internet

Hermes Customers

Most talked about by Hermes customers

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How this makes Hermes customers feel

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Low
28% Delivery
Feelings:

Frustrated

Furious

Annoyed

Let down

Disgusted

Disappointed

Unsatisfied

Unhappy

Miffed

Anxious

Sad

21% Customer Service
Feelings:

Frustrated

Furious

Annoyed

Let down

Disgusted

Disappointed

Unsatisfied

Unhappy

Anxious

Displeased

Sad

14% Financial Loss
Feelings:

Frustrated

Annoyed

Furious

Disappointed

Disgusted

Let down

Unhappy

Unsatisfied

Anxious

Sad

Surprised

11% Delay
Feelings:

Furious

Frustrated

Annoyed

Let down

Disappointed

Disgusted

Displeased

Miffed

Anxious

8% Communication
Feelings:

Frustrated

Annoyed

Furious

Let down

Disappointed

Disgusted

6% Inconvenienced
Feelings:

Furious

Frustrated

Annoyed

Disappointed

Disgusted

Let down

Anxious

Miffed

3% Fraud
Feelings:

Disgusted

Frustrated

Furious

Annoyed

Let down

Disappointed

Unhappy

3% Other
Feelings:

Furious

Annoyed

Frustrated

Surprised

Disgusted

Disappointed

3% Returns
Feelings:

Frustrated

Annoyed

Furious

Anxious

Disappointed

Unhappy

Let down

2% Embarrassment
Feelings:

Annoyed

Frustrated

Furious

Displeased

1% Rudeness
Feelings:

Let down

Furious

Disgusted

Annoyed

Frustrated

1% Quality of product
Feelings:

Furious

Annoyed

Let down

1% Delivery
Feelings:

Grateful

Pleased

Happy

Delivery Service Customers

Most talked about by Delivery Service customers

High
Low

How this makes Delivery Service customers feel

High
Low
26% Delivery
Feelings:

Frustrated

Furious

Annoyed

Disappointed

Let down

Disgusted

Anxious

Unsatisfied

Sad

Unhappy

Miffed

Offended

20% Customer Service
Feelings:

Frustrated

Furious

Annoyed

Let down

Disgusted

Disappointed

Unsatisfied

Anxious

Sad

Unhappy

Offended

Displeased

14% Financial Loss
Feelings:

Frustrated

Furious

Annoyed

Disappointed

Disgusted

Let down

Unhappy

Unsatisfied

Anxious

Sad

Surprised

10% Delay
Feelings:

Frustrated

Annoyed

Furious

Let down

Disappointed

Disgusted

Anxious

Displeased

Miffed

8% Communication
Feelings:

Frustrated

Annoyed

Furious

Disappointed

Let down

Disgusted

7% Inconvenienced
Feelings:

Furious

Frustrated

Annoyed

Disappointed

Disgusted

Let down

Anxious

Miffed

Offended

4% Fraud
Feelings:

Disgusted

Furious

Frustrated

Disappointed

Annoyed

Let down

Unhappy

Sad

2% Other
Feelings:

Furious

Annoyed

Frustrated

Surprised

Disgusted

Disappointed

2% Returns
Feelings:

Frustrated

Annoyed

Furious

Disappointed

Let down

Unhappy

Anxious

2% Embarrassment
Feelings:

Frustrated

Annoyed

Furious

Displeased

2% Delivery
Feelings:

Grateful

Happy

Satisfied

Pleased

Special

Delighted

1% Rudeness
Feelings:

Let down

Furious

Disgusted

Annoyed

Frustrated

1% Communication
Feelings:

Satisfied

Happy

Special

Delighted

Grateful

1% Service
Feelings:

Delighted

Grateful

Satisfied

1% Quality of product
Feelings:

Furious

Annoyed

Let down

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Least positive experiences about Delivery Service companies

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