A customer experience about Morrisons

Status: Approved

#ExpectationsExceeded #Service #Quality  Delighted Grateful Special 

Kindly shared by Anonymous

What happened

A lovely man named Keith at the Swindon Dorcan morrisons store really helped me, he really did go above and beyond to get me a dvd on one of your promotions.

The impact it had

It makes me feel really happy to know that the staff at morrisons are helpful, polite,friendly and will really help you if you need help.

Where this happened

In Person - Dorcan House Site, Eldene Dr, Swindon SN3 3TX

Morrisons Customers

Most talked about by Morrisons customers

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How this makes Morrisons customers feel

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33% Service
Feelings:

Grateful

Special

Delighted

Satisfied

22% Expectations Exceeded
Feelings:

Grateful

Special

Delighted

22% Communication
Feelings:

Grateful

Special

Delighted

Satisfied

11% Other
Feelings:

Delighted

Grateful

Satisfied

11% Quality
Feelings:

Delighted

Grateful

Special

Supermarket Customers

Most talked about by Supermarket customers

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How this makes Supermarket customers feel

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16% Customer Service
Feelings:

Annoyed

Disappointed

Frustrated

Let down

Furious

Disgusted

Anxious

Displeased

Unhappy

Disheartened

Surprised

Other

Uneasy

Saddened

Scared

12% Inconvenienced
Feelings:

Annoyed

Disappointed

Furious

Disgusted

Frustrated

Let down

Displeased

Surprised

Anxious

Offended

Disheartened

Unsatisfied

Saddened

9% Quality of product
Feelings:

Disappointed

Annoyed

Disgusted

Displeased

Saddened

Let down

Furious

Disheartened

Uneasy

Unsatisfied

Miffed

Frustrated

Sad

Surprised

Other

9% Financial Loss
Feelings:

Annoyed

Disappointed

Furious

Disgusted

Frustrated

Let down

Unsatisfied

Unhappy

Surprised

Disheartened

Anxious

Offended

8% Rudeness
Feelings:

Annoyed

Let down

Disappointed

Furious

Frustrated

Uneasy

Offended

Unhappy

Insecure

Displeased

Surprised

Other

Disgusted

6% Communication
Feelings:

Frustrated

Disappointed

Annoyed

Let down

Disheartened

Furious

Disgusted

Indifferent

Unhappy

6% Embarrassment
Feelings:

Annoyed

Let down

Uneasy

Furious

Anxious

Disappointed

Frustrated

Scared

Unhappy

Insecure

Offended

Saddened

5% Service
Feelings:

Grateful

Happy

Delighted

Special

Satisfied

Pleased

Other

5% Delivery
Feelings:

Furious

Frustrated

Annoyed

Let down

Unhappy

Disappointed

Disgusted

Anxious

Unsatisfied

5% Discrimination
Feelings:

Frustrated

Disappointed

Furious

Let down

Insecure

Disgusted

Annoyed

Disheartened

Offended

Scared

Uneasy

Anxious

Unhappy

4% Communication
Feelings:

Grateful

Happy

Special

Delighted

Satisfied

Pleased

4% Expectations Exceeded
Feelings:

Happy

Delighted

Grateful

Special

Other

Pleased

Satisfied

3% Returns
Feelings:

Annoyed

Frustrated

Anxious

Furious

Disappointed

Unsatisfied

Disheartened

2% Delay
Feelings:

Frustrated

Disappointed

Annoyed

Let down

Unsatisfied

Unhappy

1% Fraud
Feelings:

Frustrated

Annoyed

Disappointed

Disheartened

1% Other
Feelings:

Disappointed

Furious

Annoyed

Anxious

Sad

1% Injury
Feelings:

Annoyed

Uneasy

Disappointed

Saddened

Surprised

Let down

1% Other
Feelings:

Delighted

Grateful

Satisfied

1% Quality
Feelings:

Delighted

Grateful

Special

1% Quality of product
Feelings:

Happy

Satisfied

Other

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Least positive experiences about Supermarket companies

High
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