A customer experience about Itch

Status: Approved

#Communication #ExpectationsExceeded #Service  Grateful Overjoyed Pleased 

Kindly shared by P. Andreani

What happened

Was afraid I may not have ordered the right dosage for my cat's flea treatment. Sent an email to customer service, who responded immediately, saying I did order the right dosage and that the treatment will work for cats between 4 to 6kgs anyway

The impact it had

It reassured me and made me want to support their brand a lot more

Where this happened

On the Internet

Itch Customers

Most talked about by Itch customers

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How this makes Itch customers feel

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33% Communication
Feelings:

Grateful

Overjoyed

Pleased

33% Expectations Exceeded
Feelings:

Grateful

Overjoyed

Pleased

33% Service
Feelings:

Grateful

Overjoyed

Pleased

Pet Care Customers

Most talked about by Pet Care customers

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How this makes Pet Care customers feel

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50% Service
Feelings:

Grateful

Satisfied

Overjoyed

Pleased

25% Communication
Feelings:

Grateful

Overjoyed

Pleased

25% Expectations Exceeded
Feelings:

Grateful

Overjoyed

Pleased

Most positive experiences about Pet Care companies

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Least positive experiences about Pet Care companies

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  1. Vets4Pets
  2. Itch