A customer experience about Downyourhighstreet.com by D obeng

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What happened

Tower of London

The impact it had

Positive impact

Where this happened

On the Internet

Downyourhighstreet.com Customers

Most talked about by Downyourhighstreet.com customers

High

Low

How this makes Downyourhighstreet.com customers feel

High

Low

15% Delivery

Feelings:

Delighted

Pleased

Happy

Satisfied

15% Communication

Feelings:

Annoyed

Frustrated

Disappointed

Confused

Unsatisfied

Unhappy

10% Expectations Exceeded

Feelings:

Pleased

Satisfied

Delighted

Happy

10% Financial Loss

Feelings:

Disappointed

Let down

Put out

Annoyed

Frustrated

10% Customer Service

Feelings:

Annoyed

Unhappy

Frustrated

Disappointed

Unsatisfied

Confused

5% Service

Feelings:

Pleased

Satisfied

5% Delivery

Feelings:

Frustrated

Disappointed

Annoyed

5% Returns

Feelings:

Uneasy

5% Other

Feelings:

Disappointed

Let down

Put out

5% Quality of product

Feelings:

Let down

Put out

Disappointed

5% Inconvenienced

Feelings:

Confused

Annoyed

Unhappy

5% Delay

Feelings:

Frustrated

Disappointed

Unsatisfied

5% Quality of product

Feelings:

Delighted

Pleased

Happy

Online Retailer Customers

Most talked about by Online Retailer customers

High

Low

How this makes Online Retailer customers feel

High

Low

18% Customer Service

Feelings:

Annoyed

Frustrated

Furious

Disgusted

Disappointed

Unsatisfied

Let down

Miffed

Unhappy

Confused

Anxious

Scared

Displeased

12% Delivery

Feelings:

Annoyed

Furious

Let down

Disappointed

Frustrated

Miffed

Disgusted

Anxious

Unhappy

Unsatisfied

11% Financial Loss

Feelings:

Annoyed

Disappointed

Frustrated

Let down

Furious

Unsatisfied

Displeased

Unhappy

Miffed

Put out

Anxious

Disgusted

Scared

11% Communication

Feelings:

Annoyed

Frustrated

Disappointed

Let down

Anxious

Scared

Unsatisfied

Furious

Confused

Unhappy

9% Inconvenienced

Feelings:

Annoyed

Frustrated

Disappointed

Unhappy

Unsatisfied

Let down

Confused

Furious

Miffed

9% Delay

Feelings:

Annoyed

Disappointed

Furious

Frustrated

Let down

Unsatisfied

Anxious

Disgusted

Unhappy

7% Expectations Exceeded

Feelings:

Pleased

Satisfied

Happy

Delighted

Grateful

Overjoyed

6% Delivery

Feelings:

Pleased

Delighted

Satisfied

Happy

4% Service

Feelings:

Satisfied

Pleased

Happy

Grateful

Delighted

3% Rudeness

Feelings:

Unsatisfied

Displeased

Unhappy

Frustrated

Furious

Let down

Annoyed

Disgusted

2% Communication

Feelings:

Happy

Grateful

Delighted

Satisfied

2% Quality of product

Feelings:

Furious

Disgusted

Frustrated

Disappointed

Let down

Put out

2% Other

Feelings:

Let down

Put out

Furious

Disgusted

Annoyed

Disappointed

1% Quality of product

Feelings:

Delighted

Pleased

Happy

1% Fraud

Feelings:

Annoyed

Disappointed

Let down

1% Returns

Feelings:

Uneasy

Most positive experiences about Online Retailer companies

High

Low

Least positive experiences about Online Retailer companies

High

Low

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