A customer experience about Downyourhighstreet.com

Status: Approved

#Delivery  Delighted 

Kindly shared by D. obeng

What happened

Tower of London

The impact it had

Positive impact

Where this happened

On the Internet

Downyourhighstreet.com Customers

Most talked about by Downyourhighstreet.com customers

High
Low

How this makes Downyourhighstreet.com customers feel

High
Low
14% Delivery
Feelings:

Pleased

Happy

Delighted

Satisfied

14% Financial Loss
Feelings:

Annoyed

Let down

Frustrated

Disappointed

Unhappy

Put out

Displeased

14% Communication
Feelings:

Annoyed

Frustrated

Disappointed

Unhappy

Confused

Unsatisfied

10% Expectations Exceeded
Feelings:

Pleased

Satisfied

Happy

Delighted

10% Customer Service
Feelings:

Annoyed

Unhappy

Frustrated

Disappointed

Unsatisfied

Confused

7% Service
Feelings:

Pleased

Satisfied

Happy

7% Delivery
Feelings:

Annoyed

Displeased

Frustrated

Disappointed

Let down

7% Delay
Feelings:

Frustrated

Annoyed

Disappointed

Let down

Unsatisfied

Displeased

3% Returns
Feelings:

Uneasy

3% Other
Feelings:

Disappointed

Let down

Put out

3% Quality of product
Feelings:

Let down

Put out

Disappointed

3% Inconvenienced
Feelings:

Confused

Annoyed

Unhappy

3% Quality of product
Feelings:

Delighted

Pleased

Happy

Online Retailer Customers

Most talked about by Online Retailer customers

High
Low

How this makes Online Retailer customers feel

High
Low
19% Customer Service
Feelings:

Annoyed

Frustrated

Unhappy

Let down

Furious

Disappointed

Unsatisfied

Disgusted

Displeased

Miffed

Disheartened

Put out

Confused

Anxious

Scared

15% Financial Loss
Feelings:

Annoyed

Frustrated

Let down

Disappointed

Displeased

Unhappy

Put out

Disheartened

Furious

Unsatisfied

Anxious

Scared

Insecure

Disgusted

Miffed

12% Delivery
Feelings:

Annoyed

Let down

Frustrated

Furious

Disappointed

Displeased

Miffed

Unhappy

Unsatisfied

Disgusted

Anxious

Disheartened

9% Inconvenienced
Feelings:

Frustrated

Annoyed

Let down

Disappointed

Unhappy

Unsatisfied

Furious

Miffed

Confused

Displeased

Disheartened

9% Communication
Feelings:

Annoyed

Frustrated

Disappointed

Let down

Unhappy

Anxious

Confused

Furious

Scared

Unsatisfied

6% Delay
Feelings:

Annoyed

Disappointed

Furious

Let down

Frustrated

Unsatisfied

Displeased

Disgusted

Anxious

Unhappy

5% Expectations Exceeded
Feelings:

Pleased

Satisfied

Happy

Delighted

Grateful

Overjoyed

4% Delivery
Feelings:

Pleased

Satisfied

Happy

Delighted

4% Fraud
Feelings:

Annoyed

Frustrated

Disappointed

Let down

Unhappy

Displeased

Insecure

4% Rudeness
Feelings:

Frustrated

Annoyed

Unsatisfied

Put out

Displeased

Unhappy

Furious

Let down

Insecure

Disgusted

4% Service
Feelings:

Satisfied

Pleased

Happy

Grateful

Delighted

3% Other
Feelings:

Annoyed

Disappointed

Let down

Furious

Disgusted

Displeased

Disheartened

Put out

2% Quality of product
Feelings:

Furious

Disappointed

Annoyed

Disgusted

Let down

Frustrated

Put out

Displeased

Unsatisfied

1% Returns
Feelings:

Annoyed

Frustrated

Unhappy

Uneasy

1% Communication
Feelings:

Happy

Grateful

Delighted

Satisfied

1% Quality of product
Feelings:

Pleased

Happy

Delighted

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Least positive experiences about Online Retailer companies

High
Low
  1. Amazon
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