A customer experience about Downyourhighstreet.com by D obeng

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What happened

Tower of London

The impact it had

Positive impact

Where this happened

On the Internet

Downyourhighstreet.com Customers

Most talked about by Downyourhighstreet.com customers

High

Low

How this makes Downyourhighstreet.com customers feel

High

Low

18% Delivery

Feelings:

Delighted

Pleased

Satisfied

18% Financial Loss

Feelings:

Disappointed

Let down

Put out

Annoyed

Frustrated

9% Service

Feelings:

Pleased

Satisfied

9% Expectations Exceeded

Feelings:

Pleased

Satisfied

9% Delivery

Feelings:

Frustrated

Disappointed

Annoyed

9% Communication

Feelings:

Annoyed

Frustrated

Disappointed

9% Returns

Feelings:

Uneasy

9% Other

Feelings:

Disappointed

Let down

Put out

9% Quality of product

Feelings:

Let down

Put out

Disappointed

Online Retailer Customers

Most talked about by Online Retailer customers

High

Low

How this makes Online Retailer customers feel

High

Low

16% Customer Service

Feelings:

Annoyed

Frustrated

Furious

Disgusted

Miffed

Disappointed

Let down

Anxious

Scared

15% Delivery

Feelings:

Annoyed

Furious

Let down

Disappointed

Frustrated

Miffed

Disgusted

Anxious

Unhappy

Unsatisfied

12% Financial Loss

Feelings:

Annoyed

Disappointed

Frustrated

Let down

Furious

Scared

Miffed

Put out

Disgusted

Anxious

9% Delay

Feelings:

Annoyed

Furious

Disappointed

Frustrated

Let down

Disgusted

Anxious

Unhappy

Unsatisfied

9% Communication

Feelings:

Annoyed

Frustrated

Disappointed

Anxious

Let down

Scared

Furious

8% Inconvenienced

Feelings:

Disappointed

Annoyed

Frustrated

Unhappy

Unsatisfied

Furious

Miffed

Let down

7% Expectations Exceeded

Feelings:

Satisfied

Pleased

Happy

Grateful

Delighted

Overjoyed

5% Service

Feelings:

Satisfied

Pleased

Happy

Grateful

Delighted

5% Delivery

Feelings:

Pleased

Satisfied

Delighted

Happy

3% Communication

Feelings:

Happy

Grateful

Delighted

Satisfied

3% Quality of product

Feelings:

Furious

Disgusted

Disappointed

Frustrated

Let down

Put out

3% Other

Feelings:

Furious

Let down

Disgusted

Put out

Annoyed

Disappointed

1% Fraud

Feelings:

Annoyed

Disappointed

Let down

1% Rudeness

Feelings:

Furious

Annoyed

Disgusted

1% Returns

Feelings:

Uneasy

Most positive experiences about Online Retailer companies

High

Low

Least positive experiences about Online Retailer companies

High

Low

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