A customer experience about Downyourhighstreet.com

Status: Approved

#Delivery  Delighted 

Kindly shared by D. obeng

What happened

Tower of London

The impact it had

Positive impact

Where this happened

On the Internet

Downyourhighstreet.com Customers

Most talked about by Downyourhighstreet.com customers

High
Low

How this makes Downyourhighstreet.com customers feel

High
Low
18% Delivery
Feelings:

Delighted

Pleased

Satisfied

18% Financial Loss
Feelings:

Disappointed

Let down

Put out

Annoyed

Frustrated

9% Service
Feelings:

Pleased

Satisfied

9% Expectations Exceeded
Feelings:

Pleased

Satisfied

9% Delivery
Feelings:

Frustrated

Disappointed

Annoyed

9% Communication
Feelings:

Annoyed

Frustrated

Disappointed

9% Returns
Feelings:

Uneasy

9% Other
Feelings:

Disappointed

Let down

Put out

9% Quality of product
Feelings:

Let down

Put out

Disappointed

Online Retailer Customers

Most talked about by Online Retailer customers

High
Low

How this makes Online Retailer customers feel

High
Low
16% Delivery
Feelings:

Annoyed

Furious

Let down

Frustrated

Disappointed

Miffed

Disgusted

Anxious

Unhappy

Unsatisfied

15% Customer Service
Feelings:

Annoyed

Furious

Disgusted

Frustrated

Miffed

Let down

Anxious

Scared

Disappointed

13% Financial Loss
Feelings:

Annoyed

Disappointed

Frustrated

Let down

Furious

Scared

Put out

Miffed

Disgusted

Anxious

10% Delay
Feelings:

Annoyed

Furious

Disappointed

Frustrated

Let down

Disgusted

Anxious

Unhappy

Unsatisfied

7% Expectations Exceeded
Feelings:

Satisfied

Pleased

Happy

Grateful

Delighted

Overjoyed

7% Communication
Feelings:

Annoyed

Anxious

Disappointed

Let down

Scared

Frustrated

Furious

6% Inconvenienced
Feelings:

Disappointed

Annoyed

Unhappy

Unsatisfied

Furious

Miffed

Let down

Frustrated

6% Service
Feelings:

Satisfied

Pleased

Happy

Grateful

Delighted

6% Delivery
Feelings:

Pleased

Satisfied

Delighted

Happy

3% Communication
Feelings:

Happy

Grateful

Delighted

Satisfied

3% Quality of product
Feelings:

Disappointed

Furious

Let down

Disgusted

Put out

Frustrated

3% Other
Feelings:

Furious

Disgusted

Annoyed

Disappointed

Let down

Put out

1% Fraud
Feelings:

Annoyed

Disappointed

Let down

1% Rudeness
Feelings:

Furious

Annoyed

Disgusted

1% Returns
Feelings:

Uneasy

Most positive experiences about Online Retailer companies

High
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  1. Amazon
  2. Downyourhighstreet.com
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Least positive experiences about Online Retailer companies

High
Low
  1. Amazon
  2. Downyourhighstreet.com