A customer experience about Downyourhighstreet.com by D obeng

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What happened

Tower of London

The impact it had

Positive impact

Where this happened

On the Internet

Downyourhighstreet.com Customers

Most talked about by Downyourhighstreet.com customers

High

Low

How this makes Downyourhighstreet.com customers feel

High

Low

15% Delivery

Feelings:

Pleased

Happy

Delighted

Satisfied

12% Expectations Exceeded

Feelings:

Pleased

Satisfied

Happy

Delighted

12% Financial Loss

Feelings:

Let down

Annoyed

Disappointed

Put out

Displeased

Frustrated

12% Communication

Feelings:

Annoyed

Frustrated

Disappointed

Confused

Unsatisfied

Unhappy

8% Service

Feelings:

Pleased

Satisfied

Happy

8% Delivery

Feelings:

Annoyed

Displeased

Frustrated

Disappointed

Let down

8% Customer Service

Feelings:

Annoyed

Unhappy

Frustrated

Disappointed

Unsatisfied

Confused

8% Delay

Feelings:

Frustrated

Annoyed

Disappointed

Let down

Unsatisfied

Displeased

4% Returns

Feelings:

Uneasy

4% Other

Feelings:

Disappointed

Let down

Put out

4% Quality of product

Feelings:

Let down

Put out

Disappointed

4% Inconvenienced

Feelings:

Confused

Annoyed

Unhappy

4% Quality of product

Feelings:

Delighted

Pleased

Happy

Online Retailer Customers

Most talked about by Online Retailer customers

High

Low

How this makes Online Retailer customers feel

High

Low

17% Customer Service

Feelings:

Annoyed

Frustrated

Furious

Disgusted

Disappointed

Unsatisfied

Let down

Miffed

Unhappy

Confused

Anxious

Scared

Displeased

13% Delivery

Feelings:

Annoyed

Furious

Let down

Disappointed

Frustrated

Miffed

Disgusted

Anxious

Unhappy

Unsatisfied

Displeased

11% Financial Loss

Feelings:

Annoyed

Disappointed

Frustrated

Let down

Displeased

Furious

Scared

Unsatisfied

Unhappy

Miffed

Put out

Disgusted

Anxious

10% Communication

Feelings:

Annoyed

Frustrated

Disappointed

Anxious

Let down

Unsatisfied

Scared

Furious

Confused

Unhappy

9% Delay

Feelings:

Annoyed

Disappointed

Furious

Frustrated

Let down

Unsatisfied

Disgusted

Anxious

Displeased

Unhappy

8% Inconvenienced

Feelings:

Annoyed

Frustrated

Disappointed

Unhappy

Unsatisfied

Let down

Confused

Furious

Miffed

7% Expectations Exceeded

Feelings:

Pleased

Satisfied

Happy

Delighted

Grateful

Overjoyed

6% Delivery

Feelings:

Pleased

Satisfied

Happy

Delighted

5% Service

Feelings:

Satisfied

Pleased

Happy

Grateful

Delighted

3% Rudeness

Feelings:

Unsatisfied

Displeased

Unhappy

Frustrated

Furious

Let down

Annoyed

Disgusted

2% Communication

Feelings:

Happy

Grateful

Delighted

Satisfied

2% Quality of product

Feelings:

Furious

Disgusted

Frustrated

Disappointed

Let down

Put out

2% Other

Feelings:

Disgusted

Let down

Annoyed

Put out

Furious

Disappointed

1% Quality of product

Feelings:

Delighted

Pleased

Happy

1% Fraud

Feelings:

Annoyed

Disappointed

Let down

1% Returns

Feelings:

Uneasy

Most positive experiences about Online Retailer companies

High

Low

Least positive experiences about Online Retailer companies

High

Low

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