A customer experience about Downyourhighstreet.com

Status: Approved

#Delivery  Delighted 

Kindly shared by D. obeng

What happened

Tower of London

The impact it had

Positive impact

Where this happened

On the Internet

Downyourhighstreet.com Customers

Most talked about by Downyourhighstreet.com customers

High
Low

How this makes Downyourhighstreet.com customers feel

High
Low
14% Delivery
Feelings:

Pleased

Satisfied

Happy

Delighted

14% Financial Loss
Feelings:

Annoyed

Disappointed

Let down

Frustrated

Displeased

Put out

Unhappy

14% Communication
Feelings:

Annoyed

Frustrated

Unhappy

Disappointed

Confused

Unsatisfied

10% Expectations Exceeded
Feelings:

Pleased

Satisfied

Happy

Delighted

10% Customer Service
Feelings:

Frustrated

Unhappy

Annoyed

Unsatisfied

Disappointed

Confused

7% Service
Feelings:

Satisfied

Pleased

Happy

7% Delivery
Feelings:

Annoyed

Let down

Displeased

Frustrated

Disappointed

7% Delay
Feelings:

Unsatisfied

Annoyed

Let down

Displeased

Disappointed

Frustrated

3% Returns
Feelings:

Uneasy

3% Other
Feelings:

Put out

Disappointed

Let down

3% Quality of product
Feelings:

Put out

Disappointed

Let down

3% Inconvenienced
Feelings:

Unhappy

Confused

Annoyed

3% Quality of product
Feelings:

Happy

Pleased

Delighted

Online Retailer Customers

Most talked about by Online Retailer customers

High
Low

How this makes Online Retailer customers feel

High
Low
19% Customer Service
Feelings:

Annoyed

Frustrated

Let down

Unhappy

Furious

Disappointed

Unsatisfied

Disgusted

Displeased

Miffed

Put out

Disheartened

Confused

Anxious

Scared

15% Financial Loss
Feelings:

Annoyed

Frustrated

Let down

Disappointed

Displeased

Unhappy

Furious

Put out

Disheartened

Disgusted

Unsatisfied

Insecure

Anxious

Scared

Miffed

12% Delivery
Feelings:

Annoyed

Let down

Frustrated

Furious

Disappointed

Displeased

Miffed

Unhappy

Unsatisfied

Disheartened

Disgusted

Anxious

9% Inconvenienced
Feelings:

Frustrated

Annoyed

Let down

Disappointed

Unhappy

Unsatisfied

Miffed

Furious

Disheartened

Displeased

Confused

9% Communication
Feelings:

Annoyed

Frustrated

Disappointed

Let down

Unhappy

Anxious

Confused

Unsatisfied

Scared

Furious

6% Delay
Feelings:

Annoyed

Disappointed

Furious

Frustrated

Let down

Unsatisfied

Disgusted

Unhappy

Displeased

Anxious

5% Expectations Exceeded
Feelings:

Pleased

Satisfied

Happy

Delighted

Overjoyed

Grateful

4% Delivery
Feelings:

Pleased

Satisfied

Happy

Delighted

4% Fraud
Feelings:

Annoyed

Frustrated

Disappointed

Let down

Insecure

Unhappy

Displeased

4% Rudeness
Feelings:

Annoyed

Frustrated

Unsatisfied

Furious

Disgusted

Let down

Displeased

Unhappy

Put out

Insecure

4% Service
Feelings:

Satisfied

Pleased

Happy

Delighted

Grateful

3% Other
Feelings:

Annoyed

Let down

Disappointed

Disheartened

Displeased

Put out

Furious

Disgusted

2% Quality of product
Feelings:

Furious

Disgusted

Frustrated

Displeased

Unsatisfied

Annoyed

Disappointed

Let down

Put out

1% Communication
Feelings:

Delighted

Happy

Grateful

Satisfied

1% Returns
Feelings:

Annoyed

Frustrated

Unhappy

Uneasy

1% Quality of product
Feelings:

Delighted

Pleased

Happy

Most positive experiences about Online Retailer companies

High
Low
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Least positive experiences about Online Retailer companies

High
Low
  1. Amazon
  2. Downyourhighstreet.com
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