A customer experience about Hermes

Status: Approved

#FinancialLoss #Delivery #Returns  Frustrated Annoyed Unhappy 

Kindly shared by B. Sheehan

What happened

At the end of January I returned a parcel using Hermes for the first time. Pick up confirmed on the Hermes website, but the parcel never arrived or moved any further on the site. I reported it on the site and got an automated email saying looking into it on the 6th February. I have no further communication. If you call it’s automated and just tells me my parcel has been picked up and the website the same. There is no email to send to and I don’t get a response on Twitter. I now can’t get a refund for my retuned items as they are not received. I also can’t claim from Hermes as they won’t respond

What I wish had happened

Just some kind of response and a form to claim from them

Where this happened

On the Internet

Hermes Customers

Most talked about by Hermes customers

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How this makes Hermes customers feel

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28% Delivery
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Let down

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21% Customer Service
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14% Financial Loss
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11% Delay
Feelings:

Furious

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8% Communication
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6% Inconvenienced
Feelings:

Furious

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Anxious

Miffed

3% Fraud
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Disgusted

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Furious

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Disappointed

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3% Other
Feelings:

Furious

Annoyed

Frustrated

Surprised

Disgusted

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3% Returns
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2% Embarrassment
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1% Rudeness
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Furious

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1% Quality of product
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Furious

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1% Delivery
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Grateful

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Delivery Service Customers

Most talked about by Delivery Service customers

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How this makes Delivery Service customers feel

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26% Delivery
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Disgusted

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20% Customer Service
Feelings:

Frustrated

Furious

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Let down

Disgusted

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Unsatisfied

Anxious

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Unhappy

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14% Financial Loss
Feelings:

Frustrated

Furious

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Unhappy

Unsatisfied

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10% Delay
Feelings:

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8% Communication
Feelings:

Frustrated

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Furious

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Disgusted

7% Inconvenienced
Feelings:

Furious

Frustrated

Annoyed

Disappointed

Disgusted

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Anxious

Miffed

Offended

4% Fraud
Feelings:

Disgusted

Furious

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Annoyed

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Unhappy

Sad

2% Other
Feelings:

Furious

Annoyed

Frustrated

Surprised

Disgusted

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2% Returns
Feelings:

Frustrated

Annoyed

Furious

Disappointed

Let down

Unhappy

Anxious

2% Embarrassment
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Frustrated

Annoyed

Furious

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2% Delivery
Feelings:

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Happy

Satisfied

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Special

Delighted

1% Rudeness
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Let down

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1% Communication
Feelings:

Satisfied

Happy

Special

Delighted

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1% Service
Feelings:

Delighted

Grateful

Satisfied

1% Quality of product
Feelings:

Furious

Annoyed

Let down

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Least positive experiences about Delivery Service companies

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