A customer experience about Hermes

Status: Approved

#FinancialLoss #Delivery #Returns  Frustrated Annoyed Unhappy 

Kindly shared by B. Sheehan

What happened

At the end of January I returned a parcel using Hermes for the first time. Pick up confirmed on the Hermes website, but the parcel never arrived or moved any further on the site. I reported it on the site and got an automated email saying looking into it on the 6th February. I have no further communication. If you call it’s automated and just tells me my parcel has been picked up and the website the same. There is no email to send to and I don’t get a response on Twitter. I now can’t get a refund for my retuned items as they are not received. I also can’t claim from Hermes as they won’t respond

What I wish had happened

Just some kind of response and a form to claim from them

Where this happened

On the Internet

Hermes Customers

Most talked about by Hermes customers

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How this makes Hermes customers feel

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28% Delivery
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20% Customer Service
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14% Financial Loss
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10% Delay
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9% Communication
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6% Inconvenienced
Feelings:

Furious

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Disgusted

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3% Returns
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Furious

Unsatisfied

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3% Fraud
Feelings:

Furious

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2% Other
Feelings:

Furious

Annoyed

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2% Embarrassment
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Annoyed

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1% Quality of product
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Furious

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1% Rudeness
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Let down

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1% Delivery
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Delivery Service Customers

Most talked about by Delivery Service customers

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How this makes Delivery Service customers feel

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27% Delivery
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Disgusted

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Offended

20% Customer Service
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12% Financial Loss
Feelings:

Frustrated

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Anxious

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10% Delay
Feelings:

Annoyed

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Disappointed

Disgusted

Anxious

Miffed

Displeased

Confused

Other

Unsatisfied

9% Communication
Feelings:

Frustrated

Annoyed

Disappointed

Furious

Unsatisfied

Let down

Disgusted

Unhappy

Saddened

7% Inconvenienced
Feelings:

Furious

Frustrated

Annoyed

Disappointed

Disgusted

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Anxious

Miffed

Confused

Unsatisfied

Offended

Unhappy

3% Fraud
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Disgusted

Furious

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Disappointed

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Unhappy

Annoyed

Sad

3% Returns
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Furious

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2% Other
Feelings:

Annoyed

Furious

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Unhappy

2% Embarrassment
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Annoyed

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1% Delivery
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Happy

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Special

1% Quality of product
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Furious

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1% Rudeness
Feelings:

Let down

Furious

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1% Communication
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Satisfied

Delighted

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Happy

Special

0% Service
Feelings:

Delighted

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Satisfied

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Least positive experiences about Delivery Service companies

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