A customer experience about Topshop/Asos

Status: Approved

#Delivery #CustomerService #FinancialLoss  Frustrated Disappointed Unhappy 

Kindly shared by Anonymous

What happened

I didn’t receive my parcel. Topshop said they would refund me, but no refund has been recieved.

What I wish had happened

I wish they had processed my refund properly.

Where this happened

On the Internet

Topshop/Asos Customers

Most talked about by Topshop/Asos customers

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Low

How this makes Topshop/Asos customers feel

High
Low
33% Delivery
Feelings:

Frustrated

Disappointed

Unhappy

33% Customer Service
Feelings:

Frustrated

Disappointed

Unhappy

33% Financial Loss
Feelings:

Frustrated

Disappointed

Unhappy

Fashion Customers

Most talked about by Fashion customers

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Low

How this makes Fashion customers feel

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Low
19% Financial Loss
Feelings:

Frustrated

Annoyed

Furious

Disgusted

Disappointed

Unsatisfied

Unhappy

Let down

Insecure

Other

Offended

Displeased

18% Customer Service
Feelings:

Frustrated

Annoyed

Furious

Disappointed

Let down

Unsatisfied

Disgusted

Other

Anxious

Surprised

Insecure

Anti Climax

Displeased

Unhappy

16% Delivery
Feelings:

Disappointed

Annoyed

Frustrated

Let down

Furious

Unhappy

Surprised

Insecure

Unsatisfied

Anti Climax

Anxious

11% Communication
Feelings:

Annoyed

Frustrated

Disappointed

Unsatisfied

Furious

Let down

Insecure

Anti Climax

6% Returns
Feelings:

Annoyed

Furious

Frustrated

Disappointed

Offended

Disgusted

Unsatisfied

Other

Let down

5% Delay
Feelings:

Frustrated

Disappointed

Furious

Let down

Annoyed

5% Fraud
Feelings:

Furious

Frustrated

Other

Displeased

Unhappy

Let down

Disappointed

Insecure

Disgusted

Annoyed

3% Service
Feelings:

Grateful

Happy

Overjoyed

Delighted

Special

Pleased

3% Discrimination
Feelings:

Furious

Offended

Frustrated

Disgusted

Annoyed

3% Expectations Exceeded
Feelings:

Grateful

Happy

Delighted

Special

Pleased

Overjoyed

3% Communication
Feelings:

Grateful

Happy

Overjoyed

Pleased

Delighted

Special

2% Inconvenienced
Feelings:

Annoyed

Frustrated

Unsatisfied

Disappointed

2% Rudeness
Feelings:

Frustrated

Disgusted

Furious

Disappointed

Annoyed

1% Other
Feelings:

Annoyed

1% Quality of product
Feelings:

Furious

Frustrated

Disgusted

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