A customer experience about Hermes by J Shelton

Kindly shared by J. Shelton

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What happened

Four missing parcels and no way to get in touch with MyHermes. Unsure what to do next as my customers still want their orders but cannot afford to dispatch them all again without compensation from MyHermes for losing them.

What I wish had happened

I would like to get a response from MyHermes customer support that is helpful. Their bot is useless, as is their phone line, and no one replies to emails or tweets.

Where this happened

On the Internet

Hermes Customers

Most talked about by Hermes customers

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How this makes Hermes customers feel

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28% Delivery

Feelings:

Frustrated

Annoyed

Furious

Let down

Disappointed

Disgusted

Unsatisfied

Unhappy

Confused

Miffed

Saddened

Anxious

Sad

21% Customer Service

Feelings:

Frustrated

Furious

Annoyed

Let down

Disappointed

Disgusted

Unsatisfied

Unhappy

Anxious

Displeased

Saddened

Sad

14% Financial Loss

Feelings:

Frustrated

Annoyed

Furious

Disappointed

Let down

Disgusted

Unhappy

Unsatisfied

Anxious

Sad

Surprised

10% Delay

Feelings:

Frustrated

Annoyed

Furious

Let down

Disappointed

Confused

Disgusted

Displeased

Miffed

Anxious

9% Communication

Feelings:

Frustrated

Annoyed

Furious

Disappointed

Let down

Disgusted

Unsatisfied

Saddened

Unhappy

6% Inconvenienced

Feelings:

Furious

Frustrated

Annoyed

Disappointed

Disgusted

Let down

Anxious

Confused

Miffed

3% Returns

Feelings:

Frustrated

Annoyed

Furious

Anxious

Disappointed

Unhappy

Unsatisfied

Let down

3% Fraud

Feelings:

Disgusted

Frustrated

Furious

Annoyed

Let down

Disappointed

Unhappy

2% Other

Feelings:

Furious

Annoyed

Frustrated

Surprised

Disgusted

Disappointed

2% Embarrassment

Feelings:

Annoyed

Frustrated

Furious

Displeased

1% Rudeness

Feelings:

Let down

Furious

Disgusted

Annoyed

Frustrated

1% Quality of product

Feelings:

Furious

Annoyed

Let down

1% Delivery

Feelings:

Grateful

Pleased

Happy

Delivery Service Customers

Most talked about by Delivery Service customers

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Low

How this makes Delivery Service customers feel

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Low

27% Delivery

Feelings:

Frustrated

Annoyed

Furious

Disappointed

Let down

Disgusted

Unsatisfied

Unhappy

Anxious

Confused

Sad

Miffed

Saddened

Offended

21% Customer Service

Feelings:

Frustrated

Annoyed

Furious

Disappointed

Let down

Disgusted

Unsatisfied

Unhappy

Anxious

Sad

Confused

Offended

Displeased

Saddened

13% Financial Loss

Feelings:

Frustrated

Furious

Annoyed

Disappointed

Disgusted

Let down

Unhappy

Unsatisfied

Anxious

Sad

Surprised

10% Communication

Feelings:

Frustrated

Annoyed

Furious

Disappointed

Let down

Disgusted

Unsatisfied

Unhappy

Saddened

9% Delay

Feelings:

Frustrated

Annoyed

Furious

Let down

Disappointed

Disgusted

Confused

Anxious

Displeased

Miffed

7% Inconvenienced

Feelings:

Furious

Frustrated

Annoyed

Disappointed

Disgusted

Let down

Anxious

Unhappy

Confused

Miffed

Offended

3% Fraud

Feelings:

Disgusted

Furious

Frustrated

Disappointed

Annoyed

Sad

Let down

Unhappy

3% Returns

Feelings:

Annoyed

Frustrated

Disappointed

Unhappy

Furious

Let down

Unsatisfied

Anxious

2% Other

Feelings:

Annoyed

Furious

Frustrated

Disappointed

Surprised

Disgusted

Unhappy

1% Embarrassment

Feelings:

Frustrated

Annoyed

Furious

Displeased

1% Delivery

Feelings:

Grateful

Happy

Satisfied

Pleased

Special

Delighted

1% Rudeness

Feelings:

Let down

Furious

Disgusted

Annoyed

Frustrated

1% Communication

Feelings:

Satisfied

Happy

Special

Delighted

Grateful

0% Service

Feelings:

Grateful

Satisfied

Delighted

0% Quality of product

Feelings:

Furious

Annoyed

Let down

Most positive experiences about Delivery Service companies

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Least positive experiences about Delivery Service companies

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