A customer experience about Aldi by Anonymous

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What happened

I forgot my bank card to pay for my shopping and the lovely guy that was on the till was so kind and helpful abs went above and beyond

The impact it had

My me feel feel calm and happy when I was feeling panicked and embarrassed

Where this happened

In Person - 126 Lisburne Ln, Stockport SK2 5RH

Aldi Customers

Most talked about by Aldi customers

High

Low

How this makes Aldi customers feel

High

Low

33% Quality of product

Feelings:

Disappointed

Annoyed

Disheartened

Displeased

Surprised

Other

Furious

11% Rudeness

Feelings:

Disappointed

Surprised

Other

11% Customer Service

Feelings:

Disappointed

Surprised

Other

11% Embarrassment

Feelings:

Furious

Annoyed

Disappointed

11% Other

Feelings:

Furious

Annoyed

Disappointed

11% Service

Feelings:

Delighted

Happy

Pleased

11% Expectations Exceeded

Feelings:

Delighted

Happy

Pleased

Supermarket Customers

Most talked about by Supermarket customers

High

Low

How this makes Supermarket customers feel

High

Low

14% Customer Service

Feelings:

Annoyed

Frustrated

Disappointed

Furious

Let down

Disgusted

Anxious

Disheartened

Surprised

Other

Scared

Unhappy

13% Inconvenienced

Feelings:

Annoyed

Furious

Disappointed

Disgusted

Frustrated

Let down

Offended

Disheartened

Unsatisfied

Surprised

Anxious

11% Financial Loss

Feelings:

Annoyed

Disappointed

Furious

Disgusted

Frustrated

Let down

Unsatisfied

Unhappy

Disheartened

Anxious

Offended

Surprised

8% Quality of product

Feelings:

Disappointed

Annoyed

Disgusted

Furious

Sad

Disheartened

Miffed

Displeased

Surprised

Frustrated

Other

Let down

7% Rudeness

Feelings:

Disappointed

Furious

Let down

Frustrated

Annoyed

Offended

Disgusted

Uneasy

Unhappy

Surprised

Insecure

Other

Displeased

6% Service

Feelings:

Grateful

Delighted

Happy

Special

Pleased

Satisfied

6% Delivery

Feelings:

Annoyed

Furious

Frustrated

Let down

Unhappy

Disappointed

Anxious

Unsatisfied

Disgusted

6% Communication

Feelings:

Frustrated

Annoyed

Let down

Disappointed

Furious

Disgusted

Disheartened

Indifferent

5% Communication

Feelings:

Grateful

Happy

Special

Delighted

Satisfied

Pleased

5% Embarrassment

Feelings:

Furious

Annoyed

Disappointed

Anxious

Insecure

Let down

Frustrated

Offended

Scared

Uneasy

Unhappy

4% Expectations Exceeded

Feelings:

Delighted

Happy

Grateful

Special

Pleased

4% Discrimination

Feelings:

Frustrated

Furious

Disappointed

Let down

Disgusted

Offended

Annoyed

Scared

Uneasy

Anxious

Unhappy

Insecure

3% Returns

Feelings:

Annoyed

Furious

Frustrated

Anxious

Disheartened

Disappointed

Unsatisfied

3% Delay

Feelings:

Frustrated

Disappointed

Annoyed

Let down

Unsatisfied

Unhappy

2% Fraud

Feelings:

Frustrated

Annoyed

Disheartened

Disappointed

2% Other

Feelings:

Disappointed

Sad

Furious

Annoyed

Anxious

1% Injury

Feelings:

Disappointed

Surprised

Let down

1% Other

Feelings:

Delighted

Grateful

Satisfied

1% Quality

Feelings:

Delighted

Grateful

Special

Most positive experiences about Supermarket companies

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Least positive experiences about Supermarket companies

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