A customer experience about Aldi

Status: Approved

#Service #ExpectationsExceeded  Delighted Happy Pleased 

Kindly shared by Anonymous

What happened

I forgot my bank card to pay for my shopping and the lovely guy that was on the till was so kind and helpful abs went above and beyond

The impact it had

My me feel feel calm and happy when I was feeling panicked and embarrassed

Where this happened

In Person - 126 Lisburne Ln, Stockport SK2 5RH

Aldi Customers

Most talked about by Aldi customers

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How this makes Aldi customers feel

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25% Quality of product
Feelings:

Annoyed

Disappointed

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Let down

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Furious

12% Customer Service
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Annoyed

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Insecure

Uneasy

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10% Other
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Displeased

10% Financial Loss
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Uneasy

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Let down

Unsatisfied

Disappointed

8% Embarrassment
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Annoyed

Uneasy

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Furious

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Saddened

8% Communication
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Uneasy

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8% Inconvenienced
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Disappointed

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Uneasy

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Unhappy

7% Rudeness
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3% Service
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Pleased

3% Expectations Exceeded
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Delighted

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Pleased

Satisfied

2% Quality of product
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Happy

Satisfied

Other

2% Injury
Feelings:

Annoyed

Uneasy

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2% Delivery
Feelings:

Disappointed

Supermarket Customers

Most talked about by Supermarket customers

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How this makes Supermarket customers feel

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16% Customer Service
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12% Inconvenienced
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12% Quality of product
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11% Rudeness
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10% Embarrassment
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Annoyed

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Unsatisfied

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Other

Anxious

Furious

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Indifferent

Offended

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Put out

9% Financial Loss
Feelings:

Annoyed

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Unsatisfied

Let down

Unhappy

Uneasy

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Disheartened

Disgusted

Put out

Confused

Other

Saddened

Insecure

Anxious

Offended

Surprised

8% Communication
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Annoyed

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Uneasy

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Indifferent

Insecure

5% Discrimination
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4% Other
Feelings:

Annoyed

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Unhappy

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3% Delay
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2% Delivery
Feelings:

Annoyed

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Unhappy

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2% Fraud
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Annoyed

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Unhappy

2% Service
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Special

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2% Injury
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1% Expectations Exceeded
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Happy

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Special

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1% Communication
Feelings:

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1% Returns
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0% Other
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0% Quality
Feelings:

Delighted

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0% Quality of product
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Other

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