A customer experience about Target

Status: Approved

#Delivery #Service #ExpectationsExceeded  Happy 

Kindly shared by R. Fredericks

What happened

i like visiting Target than anyhing else because they have almost everything and also they seem to have everything sorted out.

The impact it had

Staff was friendly and they helped me carry stuff to my car

Where this happened

In Person

Target Customers

Most talked about by Target customers

High
Low

How this makes Target customers feel

High
Low
33% Delivery
Feelings:

Happy

33% Service
Feelings:

Happy

33% Expectations Exceeded
Feelings:

Happy

Department Store Customers

Most talked about by Department Store customers

High
Low

How this makes Department Store customers feel

High
Low
17% Customer Service
Feelings:

Offended

Furious

Disgusted

Anxious

Frustrated

17% Expectations Exceeded
Feelings:

Grateful

Satisfied

Happy

Delighted

8% Discrimination
Feelings:

Furious

Disgusted

Offended

8% Communication
Feelings:

Furious

Disgusted

Offended

8% Communication
Feelings:

Delighted

Grateful

Satisfied

8% Quality
Feelings:

Delighted

Grateful

Satisfied

8% Inconvenienced
Feelings:

Anxious

Offended

Frustrated

8% Rudeness
Feelings:

Anxious

Offended

Frustrated

8% Delivery
Feelings:

Happy

8% Service
Feelings:

Happy

Most positive experiences about Department Store companies

High
Low
  1. Marks & Spencer
  2. Meadowhall

Least positive experiences about Department Store companies

High
Low
  1. Marks & Spencer
  2. Target