Kindly shared by R. Fredericks
What happened
i like visiting Target than anyhing else because they have almost everything and also they seem to have everything sorted out.
The impact it had
Staff was friendly and they helped me carry stuff to my car
Where this happened
In Person
Target Customers
Most talked about by Target customers
High
Low
How this makes Target customers feel
High
Low
33% Delivery
Feelings:
Happy
33% Service
Feelings:
Happy
33% Expectations Exceeded
Feelings:
Happy
Department Store Customers
Most talked about by Department Store customers
High
Low
How this makes Department Store customers feel
High
Low
17% Customer Service
Feelings:
Frustrated
Offended
Disgusted
Let down
Annoyed
Furious
Anxious
11% Service
Feelings:
Happy
Grateful
Delighted
11% Communication
Feelings:
Delighted
Grateful
Satisfied
Happy
11% Quality
Feelings:
Grateful
Delighted
Satisfied
Happy
11% Expectations Exceeded
Feelings:
Grateful
Happy
Satisfied
Delighted
6% Financial Loss
Feelings:
Let down
Annoyed
Frustrated
6% Delivery
Feelings:
Frustrated
Let down
Annoyed
6% Discrimination
Feelings:
Furious
Disgusted
Offended
6% Communication
Feelings:
Offended
Disgusted
Furious
6% Inconvenienced
Feelings:
Frustrated
Offended
Anxious
6% Rudeness
Feelings:
Frustrated
Offended
Anxious
6% Delivery
Feelings:
Happy
Most positive experiences about Department Store companies
High
Low