Kindly shared by R. Fredericks
What happened
i like visiting Target than anyhing else because they have almost everything and also they seem to have everything sorted out.
The impact it had
Staff was friendly and they helped me carry stuff to my car
Where this happened
In Person
Target Customers
Most talked about by Target customers
High
Low
How this makes Target customers feel
High
Low
33% Delivery
Feelings:
Happy
33% Service
Feelings:
Happy
33% Expectations Exceeded
Feelings:
Happy
Department Store Customers
Most talked about by Department Store customers
High
Low
How this makes Department Store customers feel
High
Low
20% Customer Service
Feelings:
Offended
Frustrated
Furious
Disgusted
Anxious
Let down
Annoyed
13% Expectations Exceeded
Feelings:
Satisfied
Happy
Delighted
Grateful
7% Financial Loss
Feelings:
Frustrated
Let down
Annoyed
7% Delivery
Feelings:
Frustrated
Let down
Annoyed
7% Discrimination
Feelings:
Disgusted
Offended
Furious
7% Communication
Feelings:
Furious
Disgusted
Offended
7% Communication
Feelings:
Delighted
Grateful
Satisfied
7% Quality
Feelings:
Delighted
Grateful
Satisfied
7% Inconvenienced
Feelings:
Anxious
Offended
Frustrated
7% Rudeness
Feelings:
Anxious
Offended
Frustrated
7% Delivery
Feelings:
Happy
7% Service
Feelings:
Happy
Most positive experiences about Department Store companies
High
Low