A customer experience about Dreams

Status: Approved

#Service #Communication #Qualityofproduct  Happy Pleased Satisfied 

Kindly shared by Anonymous

What happened

We were greeted by Johnny Murphy who ascertained what type of mattress would be required and then proceeded to show us those and others to make a comparison. He was very, friendly and seemed to know his product. Thanks to Johnny we bought the mattress that was right for us and a new oak frame and pillows to go with it. Looking forward to receiving our new bed. Jonny made the process very straightforward.

The impact it had

That might be better answered after we receive the bed and have a great night's sleep.

Where this happened

In Person - Braid River Industrial Estate, Ballymena

Dreams Customers

Most talked about by Dreams customers

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Low

How this makes Dreams customers feel

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Low
17% Delivery
Feelings:

Annoyed

17% Customer Service
Feelings:

Annoyed

17% Communication
Feelings:

Annoyed

17% Service
Feelings:

Happy

Pleased

Satisfied

17% Communication
Feelings:

Happy

Pleased

Satisfied

17% Quality of product
Feelings:

Happy

Pleased

Satisfied

Homeware Customers

Most talked about by Homeware customers

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Low

How this makes Homeware customers feel

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Low
26% Customer Service
Feelings:

Frustrated

Annoyed

Disappointed

Let down

Anxious

Furious

Disgusted

Unsatisfied

Displeased

Unhappy

Offended

Scared

Surprised

Put out

Confused

Uneasy

14% Quality of product
Feelings:

Annoyed

Frustrated

Disappointed

Unsatisfied

Anxious

Let down

Furious

Disgusted

Sad

Miffed

Put out

Displeased

Saddened

12% Financial Loss
Feelings:

Frustrated

Disappointed

Annoyed

Let down

Furious

Disgusted

Unsatisfied

Anxious

Unhappy

Miffed

Displeased

Confused

Saddened

Uneasy

8% Communication
Feelings:

Disappointed

Annoyed

Frustrated

Let down

Furious

Anxious

Offended

Disgusted

Unhappy

Displeased

Unsatisfied

7% Inconvenienced
Feelings:

Frustrated

Disappointed

Annoyed

Let down

Furious

Anxious

Sad

Disgusted

Saddened

Unsatisfied

Displeased

Uneasy

7% Delivery
Feelings:

Annoyed

Let down

Frustrated

Furious

Anxious

Disappointed

Offended

Disgusted

Scared

Saddened

6% Returns
Feelings:

Frustrated

Annoyed

Disappointed

Let down

Disgusted

Anxious

Furious

Unsatisfied

Miffed

Surprised

4% Delay
Feelings:

Frustrated

Let down

Annoyed

Disappointed

Sad

Anxious

Scared

Unhappy

Confused

3% Fraud
Feelings:

Frustrated

Furious

Disgusted

Let down

Anxious

Saddened

Disappointed

Annoyed

3% Rudeness
Feelings:

Furious

Let down

Frustrated

Anxious

Disgusted

Annoyed

Unsatisfied

Disappointed

3% Service
Feelings:

Pleased

Special

Grateful

Satisfied

Happy

Inspired

Overjoyed

2% Injury
Feelings:

Disappointed

Annoyed

Frustrated

Disgusted

Put out

Unsatisfied

Saddened

2% Communication
Feelings:

Satisfied

Happy

Pleased

Overjoyed

Grateful

Special

1% Other
Feelings:

Furious

Disgusted

Surprised

1% Embarrassment
Feelings:

Furious

Let down

Frustrated

Disgusted

1% Expectations Exceeded
Feelings:

Overjoyed

Grateful

Special

1% Other
Feelings:

Satisfied

Happy

Pleased

1% Quality of product
Feelings:

Happy

Pleased

Satisfied

Most positive experiences about Homeware companies

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Least positive experiences about Homeware companies

High
Low
  1. Argos
  2. Dunelm Group
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