A customer experience about Argos by R Treherne

Kindly shared by R. Treherne

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What happened

Ordered an item then paid via Paypal but somehow the order vanished from their system, fine, I know mistakes happen, so I tried the online chat to try and get it sorted, but the only response was order it again and you'll get your money back after 24 hours. the guy I talked to hadn't got a clue what to do and his attitude came across as, if you don't like it, tough. Still waiting for the refund, but the problem is, it was with Paypal and sadly they have about the same level of customer service. Ah well you live and learn.

What I wish had happened

Simply get the agents trained to a standard where they can deal with problems.

Where this happened

On the Internet

Argos Customers

Most talked about by Argos customers

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How this makes Argos customers feel

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28% Customer Service

Feelings:

Frustrated

Annoyed

Disappointed

Let down

Anxious

Furious

Disgusted

Unsatisfied

Displeased

Unhappy

Offended

Scared

Surprised

Put out

Confused

Uneasy

15% Quality of product

Feelings:

Annoyed

Frustrated

Disappointed

Unsatisfied

Anxious

Let down

Furious

Disgusted

Sad

Miffed

Put out

Displeased

Saddened

13% Financial Loss

Feelings:

Frustrated

Disappointed

Annoyed

Let down

Furious

Disgusted

Unsatisfied

Anxious

Unhappy

Miffed

Displeased

Confused

Saddened

Uneasy

8% Inconvenienced

Feelings:

Frustrated

Disappointed

Annoyed

Let down

Furious

Anxious

Sad

Disgusted

Saddened

Unsatisfied

Displeased

Uneasy

7% Communication

Feelings:

Frustrated

Disappointed

Annoyed

Anxious

Let down

Furious

Offended

Disgusted

Unhappy

Displeased

Unsatisfied

7% Returns

Feelings:

Frustrated

Annoyed

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Let down

Disgusted

Anxious

Furious

Unsatisfied

Miffed

Surprised

6% Delivery

Feelings:

Frustrated

Let down

Annoyed

Anxious

Furious

Disappointed

Offended

Disgusted

Scared

Saddened

4% Delay

Feelings:

Frustrated

Let down

Annoyed

Disappointed

Sad

Anxious

Scared

Unhappy

Confused

3% Fraud

Feelings:

Frustrated

Furious

Disgusted

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Anxious

Saddened

Disappointed

Annoyed

2% Rudeness

Feelings:

Furious

Let down

Frustrated

Anxious

Disgusted

Annoyed

Unsatisfied

2% Injury

Feelings:

Disappointed

Annoyed

Frustrated

Disgusted

Put out

Unsatisfied

Saddened

1% Other

Feelings:

Furious

Disgusted

Surprised

1% Embarrassment

Feelings:

Furious

Let down

Frustrated

Disgusted

1% Service

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Special

Grateful

Inspired

Overjoyed

1% Communication

Feelings:

Overjoyed

Grateful

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1% Expectations Exceeded

Feelings:

Overjoyed

Grateful

Special

Homeware Customers

Most talked about by Homeware customers

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Low

How this makes Homeware customers feel

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26% Customer Service

Feelings:

Frustrated

Annoyed

Disappointed

Let down

Anxious

Furious

Disgusted

Unsatisfied

Displeased

Unhappy

Offended

Scared

Surprised

Put out

Confused

Uneasy

14% Quality of product

Feelings:

Annoyed

Frustrated

Disappointed

Unsatisfied

Anxious

Let down

Furious

Disgusted

Sad

Miffed

Put out

Displeased

Saddened

12% Financial Loss

Feelings:

Frustrated

Disappointed

Annoyed

Let down

Furious

Disgusted

Unsatisfied

Anxious

Unhappy

Miffed

Displeased

Confused

Saddened

Uneasy

8% Communication

Feelings:

Disappointed

Annoyed

Frustrated

Let down

Furious

Anxious

Offended

Disgusted

Unhappy

Displeased

Unsatisfied

7% Inconvenienced

Feelings:

Frustrated

Disappointed

Annoyed

Let down

Furious

Anxious

Sad

Disgusted

Saddened

Unsatisfied

Displeased

Uneasy

7% Delivery

Feelings:

Annoyed

Let down

Frustrated

Furious

Anxious

Disappointed

Offended

Disgusted

Scared

Saddened

6% Returns

Feelings:

Frustrated

Annoyed

Disappointed

Let down

Disgusted

Anxious

Furious

Unsatisfied

Miffed

Surprised

4% Delay

Feelings:

Frustrated

Let down

Annoyed

Disappointed

Sad

Anxious

Scared

Unhappy

Confused

3% Fraud

Feelings:

Frustrated

Furious

Disgusted

Let down

Anxious

Saddened

Disappointed

Annoyed

3% Rudeness

Feelings:

Furious

Let down

Frustrated

Anxious

Disgusted

Annoyed

Unsatisfied

Disappointed

3% Service

Feelings:

Pleased

Special

Grateful

Satisfied

Happy

Inspired

Overjoyed

2% Injury

Feelings:

Disappointed

Annoyed

Frustrated

Disgusted

Put out

Unsatisfied

Saddened

2% Communication

Feelings:

Satisfied

Happy

Pleased

Overjoyed

Grateful

Special

1% Other

Feelings:

Furious

Disgusted

Surprised

1% Embarrassment

Feelings:

Furious

Let down

Frustrated

Disgusted

1% Expectations Exceeded

Feelings:

Overjoyed

Grateful

Special

1% Other

Feelings:

Satisfied

Happy

Pleased

1% Quality of product

Feelings:

Happy

Pleased

Satisfied

Most positive experiences about Homeware companies

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Least positive experiences about Homeware companies

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