A customer experience about Argos

Status: Approved

#FinancialLoss #CustomerService #Communication  Annoyed Disappointed Unhappy 

Kindly shared by R. Treherne

What happened

Ordered an item then paid via Paypal but somehow the order vanished from their system, fine, I know mistakes happen, so I tried the online chat to try and get it sorted, but the only response was order it again and you'll get your money back after 24 hours. the guy I talked to hadn't got a clue what to do and his attitude came across as, if you don't like it, tough. Still waiting for the refund, but the problem is, it was with Paypal and sadly they have about the same level of customer service. Ah well you live and learn.

What I wish had happened

Simply get the agents trained to a standard where they can deal with problems.

Where this happened

On the Internet

Argos Customers

Most talked about by Argos customers

High
Low

How this makes Argos customers feel

High
Low
28% Customer Service
Feelings:

Frustrated

Annoyed

Let down

Anxious

Disappointed

Furious

Disgusted

Unsatisfied

Unhappy

Offended

Put out

Surprised

Displeased

Confused

Scared

14% Quality of product
Feelings:

Annoyed

Frustrated

Disappointed

Anxious

Let down

Unsatisfied

Furious

Disgusted

Sad

Put out

Miffed

Displeased

12% Financial Loss
Feelings:

Frustrated

Disappointed

Let down

Annoyed

Furious

Disgusted

Anxious

Unhappy

Unsatisfied

Miffed

Confused

Displeased

8% Inconvenienced
Feelings:

Frustrated

Annoyed

Let down

Disappointed

Furious

Anxious

Unsatisfied

Sad

Disgusted

Saddened

8% Communication
Feelings:

Disappointed

Frustrated

Annoyed

Anxious

Let down

Furious

Offended

Disgusted

Unhappy

7% Delivery
Feelings:

Frustrated

Let down

Anxious

Annoyed

Disappointed

Furious

Scared

Offended

Disgusted

Saddened

6% Returns
Feelings:

Annoyed

Frustrated

Disgusted

Let down

Anxious

Unsatisfied

Disappointed

Furious

Surprised

Miffed

5% Delay
Feelings:

Frustrated

Let down

Annoyed

Scared

Sad

Unhappy

Confused

Anxious

Disappointed

4% Fraud
Feelings:

Frustrated

Furious

Let down

Disgusted

Saddened

Disappointed

Annoyed

Anxious

3% Rudeness
Feelings:

Let down

Frustrated

Furious

Disgusted

Annoyed

Unsatisfied

Anxious

2% Other
Feelings:

Furious

Disgusted

Surprised

2% Injury
Feelings:

Disappointed

Annoyed

Frustrated

Put out

Disgusted

2% Embarrassment
Feelings:

Furious

Let down

Frustrated

Disgusted

1% Service
Feelings:

Special

Grateful

Inspired

Homeware Customers

Most talked about by Homeware customers

High
Low

How this makes Homeware customers feel

High
Low
26% Customer Service
Feelings:

Frustrated

Annoyed

Let down

Anxious

Disappointed

Furious

Disgusted

Unsatisfied

Unhappy

Offended

Put out

Surprised

Displeased

Confused

Scared

13% Quality of product
Feelings:

Annoyed

Frustrated

Disappointed

Anxious

Let down

Unsatisfied

Furious

Disgusted

Sad

Put out

Miffed

Displeased

11% Financial Loss
Feelings:

Frustrated

Disappointed

Let down

Annoyed

Furious

Disgusted

Anxious

Unhappy

Unsatisfied

Miffed

Confused

Displeased

8% Communication
Feelings:

Disappointed

Frustrated

Annoyed

Let down

Furious

Anxious

Offended

Disgusted

Unhappy

8% Delivery
Feelings:

Frustrated

Let down

Annoyed

Disappointed

Furious

Anxious

Scared

Offended

Disgusted

Saddened

8% Inconvenienced
Feelings:

Frustrated

Annoyed

Let down

Disappointed

Furious

Anxious

Unsatisfied

Sad

Disgusted

Saddened

6% Returns
Feelings:

Annoyed

Frustrated

Disgusted

Let down

Anxious

Unsatisfied

Disappointed

Furious

Surprised

Miffed

4% Delay
Feelings:

Frustrated

Let down

Annoyed

Scared

Sad

Unhappy

Confused

Anxious

Disappointed

3% Fraud
Feelings:

Frustrated

Furious

Let down

Disgusted

Saddened

Disappointed

Annoyed

Anxious

3% Rudeness
Feelings:

Let down

Furious

Frustrated

Disgusted

Disappointed

Annoyed

Unsatisfied

Anxious

3% Service
Feelings:

Pleased

Satisfied

Happy

Special

Grateful

Inspired

1% Communication
Feelings:

Satisfied

Happy

Pleased

1% Other
Feelings:

Furious

Disgusted

Surprised

1% Injury
Feelings:

Disappointed

Annoyed

Frustrated

Put out

Disgusted

1% Embarrassment
Feelings:

Furious

Let down

Frustrated

Disgusted

1% Other
Feelings:

Satisfied

Happy

Pleased

1% Quality of product
Feelings:

Pleased

Satisfied

Happy

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