A customer experience about Easyjet

Status: Approved

#CustomerService #FinancialLoss #Fraud  Annoyed Saddened Disappointed 

Kindly shared by S. Guite

What happened

Refused refund

What I wish had happened

Full Refund to my mum

Where this happened

On the Internet

Easyjet Customers

Most talked about by Easyjet customers

High
Low

How this makes Easyjet customers feel

High
Low
30% Customer Service
Feelings:

Frustrated

Disappointed

Furious

Annoyed

Let down

Unhappy

Anxious

Sad

Unsatisfied

Disgusted

Saddened

Confused

Surprised

Miffed

Offended

21% Financial Loss
Feelings:

Furious

Frustrated

Disappointed

Annoyed

Let down

Disgusted

Unhappy

Unsatisfied

Offended

Saddened

Anxious

Sad

Confused

Surprised

Miffed

Anti Climax

14% Inconvenienced
Feelings:

Frustrated

Furious

Annoyed

Let down

Unhappy

Disappointed

Surprised

Anti Climax

Sad

Anxious

Disgusted

Saddened

10% Communication
Feelings:

Frustrated

Furious

Let down

Disappointed

Annoyed

Surprised

Anxious

Miffed

Sad

Saddened

Offended

Unhappy

6% Other
Feelings:

Annoyed

Frustrated

Disappointed

Furious

Let down

4% Rudeness
Feelings:

Frustrated

Furious

Let down

Annoyed

4% Fraud
Feelings:

Surprised

Disappointed

Furious

Frustrated

Annoyed

Anti Climax

Saddened

3% Delay
Feelings:

Disappointed

Sad

Let down

Anxious

Annoyed

Frustrated

3% Returns
Feelings:

Furious

Annoyed

Let down

Disappointed

Frustrated

3% Discrimination
Feelings:

Unsatisfied

Disappointed

Unhappy

Annoyed

Frustrated

Let down

1% Embarrassment
Feelings:

Furious

Annoyed

Frustrated

1% Quality of product
Feelings:

Confused

Unhappy

Unsatisfied

Travel Customers

Most talked about by Travel customers

High
Low

How this makes Travel customers feel

High
Low
27% Financial Loss
Feelings:

Furious

Frustrated

Annoyed

Disgusted

Disappointed

Let down

Anxious

Miffed

Scared

Sad

Unhappy

Offended

Unsatisfied

Surprised

Confused

Saddened

Displeased

Anti Climax

25% Customer Service
Feelings:

Furious

Frustrated

Annoyed

Let down

Disgusted

Disappointed

Anxious

Sad

Unhappy

Scared

Unsatisfied

Surprised

Miffed

Offended

Saddened

Confused

11% Inconvenienced
Feelings:

Furious

Frustrated

Annoyed

Disgusted

Let down

Disappointed

Anxious

Sad

Unhappy

Other

Surprised

Anti Climax

Saddened

Miffed

Scared

10% Communication
Feelings:

Frustrated

Furious

Let down

Annoyed

Anxious

Disappointed

Disgusted

Sad

Miffed

Saddened

Unhappy

Offended

Surprised

7% Delay
Feelings:

Furious

Frustrated

Annoyed

Disgusted

Let down

Anxious

Disappointed

Miffed

Sad

Offended

6% Fraud
Feelings:

Frustrated

Furious

Disappointed

Disgusted

Annoyed

Surprised

Let down

Anxious

Saddened

Anti Climax

Scared

3% Rudeness
Feelings:

Furious

Frustrated

Annoyed

Disgusted

Let down

Scared

Anxious

Disappointed

3% Other
Feelings:

Annoyed

Furious

Frustrated

Disappointed

Let down

Disgusted

3% Returns
Feelings:

Furious

Annoyed

Frustrated

Disgusted

Let down

Disappointed

Offended

Unhappy

2% Discrimination
Feelings:

Furious

Frustrated

Disgusted

Annoyed

Unsatisfied

Disappointed

Unhappy

Offended

Let down

2% Embarrassment
Feelings:

Disgusted

Furious

Annoyed

Disappointed

Frustrated

Let down

1% Quality of product
Feelings:

Frustrated

Confused

Annoyed

Unhappy

Other

Unsatisfied

0% Delivery
Feelings:

Let down

Furious

Frustrated

0% Delivery
Feelings:

Delighted

Happy

Overjoyed

0% Service
Feelings:

Delighted

Happy

Overjoyed

0% Expectations Exceeded
Feelings:

Delighted

Happy

Overjoyed

Most positive experiences about Travel companies

High
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Least positive experiences about Travel companies

High
Low
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