A customer experience about Dunelm Group

Status: Approved

#Service #Communication #Other  Satisfied Happy Pleased 

What happened

Needed help from staff and they were available and helpful

The impact it had

Not a lot just as expexted really

Where this happened

In Person

Dunelm Group Customers

Most talked about by Dunelm Group customers

High
Low

How this makes Dunelm Group customers feel

High
Low
40% Service
Feelings:

Pleased

Satisfied

Happy

20% Communication
Feelings:

Satisfied

Happy

Pleased

20% Other
Feelings:

Satisfied

Happy

Pleased

20% Delivery
Feelings:

Annoyed

Homeware Customers

Most talked about by Homeware customers

High
Low

How this makes Homeware customers feel

High
Low
26% Customer Service
Feelings:

Frustrated

Annoyed

Disappointed

Let down

Anxious

Furious

Disgusted

Unsatisfied

Unhappy

Displeased

Offended

Put out

Surprised

Uneasy

Confused

Scared

14% Quality of product
Feelings:

Annoyed

Frustrated

Disappointed

Unsatisfied

Anxious

Let down

Furious

Disgusted

Sad

Put out

Miffed

Displeased

Saddened

12% Financial Loss
Feelings:

Frustrated

Disappointed

Annoyed

Let down

Furious

Unsatisfied

Disgusted

Anxious

Unhappy

Miffed

Confused

Uneasy

Displeased

Saddened

8% Communication
Feelings:

Disappointed

Frustrated

Annoyed

Let down

Furious

Anxious

Displeased

Unsatisfied

Offended

Disgusted

Unhappy

7% Inconvenienced
Feelings:

Frustrated

Annoyed

Disappointed

Let down

Furious

Anxious

Unsatisfied

Displeased

Sad

Disgusted

Uneasy

Saddened

7% Delivery
Feelings:

Annoyed

Frustrated

Let down

Disappointed

Furious

Anxious

Scared

Offended

Disgusted

Saddened

6% Returns
Feelings:

Frustrated

Annoyed

Disappointed

Let down

Disgusted

Anxious

Unsatisfied

Furious

Surprised

Miffed

4% Delay
Feelings:

Frustrated

Let down

Annoyed

Scared

Sad

Unhappy

Confused

Anxious

Disappointed

3% Fraud
Feelings:

Frustrated

Furious

Let down

Disgusted

Saddened

Disappointed

Annoyed

Anxious

3% Rudeness
Feelings:

Let down

Furious

Frustrated

Disgusted

Annoyed

Unsatisfied

Disappointed

Anxious

3% Service
Feelings:

Pleased

Special

Grateful

Satisfied

Happy

Inspired

Overjoyed

2% Communication
Feelings:

Happy

Pleased

Satisfied

Special

Overjoyed

Grateful

2% Injury
Feelings:

Annoyed

Disappointed

Frustrated

Put out

Disgusted

Unsatisfied

Saddened

1% Other
Feelings:

Furious

Disgusted

Surprised

1% Embarrassment
Feelings:

Furious

Let down

Frustrated

Disgusted

1% Expectations Exceeded
Feelings:

Overjoyed

Grateful

Special

1% Other
Feelings:

Satisfied

Happy

Pleased

1% Quality of product
Feelings:

Happy

Pleased

Satisfied

Most positive experiences about Homeware companies

High
Low
  1. Argos
  2. Dunelm Group
  3. Dreams
  4. Sodastream

Least positive experiences about Homeware companies

High
Low
  1. Argos
  2. Dunelm Group
  3. Dreams