A customer experience about Argos by S Marshall

Kindly shared by S. Marshall

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What happened

I purchased a tablet fire hd online in order to get an updated version of my present tablet under the impression it would have the same facilities . After I'd opened the box and started the tablet I found it wasn't as I'd hoped. I rang Argos customer services who advised me it would be ok to return it and get a refund. I made a 20 mile round trip to the nearest store only to be told they wouldn't refund because I'd opened the box. After several emails and telephone calls to Argos and Sainsbury's I still have a tablet which cost me £110 and I'm unable to use

What I wish had happened

I wish that Argos had given me correct information at time of purchase and obeyed the law of 'item fit for purchase' which they have totally ignored!!

Where this happened

On the Internet

Argos Customers

Most talked about by Argos customers

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How this makes Argos customers feel

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28% Customer Service

Feelings:

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15% Quality of product

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13% Financial Loss

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8% Inconvenienced

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7% Communication

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7% Returns

Feelings:

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6% Delivery

Feelings:

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4% Delay

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3% Fraud

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2% Rudeness

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2% Injury

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1% Other

Feelings:

Furious

Disgusted

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1% Embarrassment

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1% Service

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1% Communication

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1% Expectations Exceeded

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Homeware Customers

Most talked about by Homeware customers

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How this makes Homeware customers feel

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26% Customer Service

Feelings:

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14% Quality of product

Feelings:

Annoyed

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Unsatisfied

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12% Financial Loss

Feelings:

Frustrated

Disappointed

Annoyed

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Furious

Disgusted

Unsatisfied

Anxious

Unhappy

Miffed

Displeased

Confused

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Uneasy

8% Communication

Feelings:

Disappointed

Annoyed

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Furious

Anxious

Offended

Disgusted

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7% Inconvenienced

Feelings:

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Furious

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Sad

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7% Delivery

Feelings:

Annoyed

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Furious

Anxious

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Offended

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6% Returns

Feelings:

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4% Delay

Feelings:

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Annoyed

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Anxious

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3% Fraud

Feelings:

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Anxious

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3% Rudeness

Feelings:

Furious

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Anxious

Disgusted

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3% Service

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Special

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2% Injury

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2% Communication

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Satisfied

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1% Other

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Furious

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1% Embarrassment

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Furious

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1% Expectations Exceeded

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1% Other

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Happy

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1% Quality of product

Feelings:

Happy

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Satisfied

Most positive experiences about Homeware companies

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