A customer experience about Aldi

Status: Approved

#Qualityofproduct #Service #ExpectationsExceeded  Happy Satisfied Other 

Kindly shared by A. Wiggins

What happened

As always excellent service. The lady on the till was helpful as usual and happy. My only problem is that I haven't been able to get the carrot apple and parsnip pouches for my granddaughter. She's 5 years old and is high functioning autistic with sensory issues and has these pouches daily to ensure she has some vegetable intake. She won't eat any other brand or flavour so I am desperate for them to be available again.

The impact it had

It is always a positive experience and unlike many stores it is a pleasure to shop there.

Where this happened

In Person - Cherry Tree Avenue Dover

Aldi Customers

Most talked about by Aldi customers

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How this makes Aldi customers feel

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Low
27% Quality of product
Feelings:

Disappointed

Annoyed

Disheartened

Displeased

Uneasy

Saddened

Surprised

Other

Furious

13% Embarrassment
Feelings:

Annoyed

Furious

Disappointed

Uneasy

Saddened

13% Service
Feelings:

Happy

Delighted

Satisfied

Other

Pleased

13% Expectations Exceeded
Feelings:

Happy

Delighted

Other

Pleased

Satisfied

7% Rudeness
Feelings:

Disappointed

Surprised

Other

7% Customer Service
Feelings:

Disappointed

Surprised

Other

7% Other
Feelings:

Furious

Annoyed

Disappointed

7% Quality of product
Feelings:

Happy

Satisfied

Other

7% Injury
Feelings:

Annoyed

Uneasy

Saddened

Supermarket Customers

Most talked about by Supermarket customers

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Low

How this makes Supermarket customers feel

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Low
15% Customer Service
Feelings:

Annoyed

Disappointed

Frustrated

Let down

Furious

Disgusted

Anxious

Displeased

Unhappy

Surprised

Uneasy

Other

Disheartened

Saddened

Scared

12% Inconvenienced
Feelings:

Annoyed

Disappointed

Furious

Disgusted

Frustrated

Let down

Displeased

Surprised

Anxious

Offended

Disheartened

Unsatisfied

Saddened

9% Quality of product
Feelings:

Disappointed

Annoyed

Disgusted

Displeased

Saddened

Let down

Furious

Disheartened

Uneasy

Unsatisfied

Miffed

Frustrated

Sad

Surprised

Other

9% Financial Loss
Feelings:

Annoyed

Disappointed

Furious

Disgusted

Frustrated

Let down

Unsatisfied

Unhappy

Surprised

Disheartened

Anxious

Offended

8% Rudeness
Feelings:

Annoyed

Let down

Disappointed

Furious

Frustrated

Uneasy

Offended

Unhappy

Insecure

Displeased

Surprised

Other

Disgusted

6% Embarrassment
Feelings:

Annoyed

Let down

Uneasy

Furious

Anxious

Disappointed

Frustrated

Scared

Unhappy

Insecure

Offended

Saddened

6% Communication
Feelings:

Annoyed

Frustrated

Disappointed

Let down

Furious

Disgusted

Disheartened

Indifferent

Unhappy

6% Service
Feelings:

Grateful

Happy

Delighted

Special

Satisfied

Pleased

Other

5% Delivery
Feelings:

Furious

Frustrated

Annoyed

Let down

Unhappy

Disappointed

Disgusted

Anxious

Unsatisfied

4% Communication
Feelings:

Grateful

Happy

Delighted

Special

Satisfied

Pleased

4% Expectations Exceeded
Feelings:

Happy

Delighted

Grateful

Special

Other

Pleased

Satisfied

4% Discrimination
Feelings:

Frustrated

Disappointed

Furious

Disgusted

Insecure

Annoyed

Offended

Scared

Uneasy

Anxious

Let down

Unhappy

3% Returns
Feelings:

Annoyed

Frustrated

Anxious

Furious

Disappointed

Unsatisfied

Disheartened

2% Delay
Feelings:

Frustrated

Disappointed

Annoyed

Let down

Unsatisfied

Unhappy

1% Fraud
Feelings:

Frustrated

Annoyed

Disappointed

Disheartened

1% Other
Feelings:

Disappointed

Furious

Annoyed

Anxious

Sad

1% Injury
Feelings:

Annoyed

Uneasy

Disappointed

Saddened

Surprised

Let down

1% Other
Feelings:

Delighted

Grateful

Satisfied

1% Quality
Feelings:

Delighted

Grateful

Special

1% Quality of product
Feelings:

Happy

Satisfied

Other

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Least positive experiences about Supermarket companies

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