A customer experience about Aldi

Status: Approved

#Qualityofproduct #Service #ExpectationsExceeded  Happy Satisfied Other 

Kindly shared by A. Wiggins

What happened

As always excellent service. The lady on the till was helpful as usual and happy. My only problem is that I haven't been able to get the carrot apple and parsnip pouches for my granddaughter. She's 5 years old and is high functioning autistic with sensory issues and has these pouches daily to ensure she has some vegetable intake. She won't eat any other brand or flavour so I am desperate for them to be available again.

The impact it had

It is always a positive experience and unlike many stores it is a pleasure to shop there.

Where this happened

In Person - Cherry Tree Avenue Dover

Aldi Customers

Most talked about by Aldi customers

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How this makes Aldi customers feel

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25% Quality of product
Feelings:

Disappointed

Annoyed

Disheartened

Displeased

Surprised

Other

Furious

17% Service
Feelings:

Happy

Delighted

Satisfied

Other

Pleased

17% Expectations Exceeded
Feelings:

Happy

Delighted

Other

Pleased

Satisfied

8% Rudeness
Feelings:

Disappointed

Surprised

Other

8% Customer Service
Feelings:

Disappointed

Surprised

Other

8% Embarrassment
Feelings:

Furious

Annoyed

Disappointed

8% Other
Feelings:

Furious

Annoyed

Disappointed

8% Quality of product
Feelings:

Happy

Satisfied

Other

Supermarket Customers

Most talked about by Supermarket customers

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Low

How this makes Supermarket customers feel

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14% Customer Service
Feelings:

Annoyed

Frustrated

Disappointed

Furious

Let down

Disgusted

Anxious

Disheartened

Scared

Surprised

Unhappy

Other

12% Inconvenienced
Feelings:

Annoyed

Furious

Disappointed

Disgusted

Frustrated

Let down

Disheartened

Unsatisfied

Anxious

Surprised

Offended

11% Financial Loss
Feelings:

Annoyed

Disappointed

Furious

Let down

Disgusted

Frustrated

Unhappy

Unsatisfied

Anxious

Offended

Surprised

Disheartened

8% Quality of product
Feelings:

Disappointed

Annoyed

Disgusted

Displeased

Furious

Disheartened

Frustrated

Let down

Surprised

Sad

Other

Miffed

7% Rudeness
Feelings:

Disappointed

Furious

Let down

Annoyed

Offended

Frustrated

Surprised

Other

Displeased

Disgusted

Uneasy

Unhappy

Insecure

7% Service
Feelings:

Grateful

Happy

Delighted

Special

Satisfied

Pleased

Other

6% Delivery
Feelings:

Furious

Frustrated

Annoyed

Disappointed

Let down

Unhappy

Disgusted

Anxious

Unsatisfied

6% Communication
Feelings:

Frustrated

Disappointed

Annoyed

Let down

Furious

Disgusted

Disheartened

Indifferent

5% Communication
Feelings:

Grateful

Happy

Delighted

Special

Pleased

Satisfied

5% Embarrassment
Feelings:

Furious

Annoyed

Disappointed

Anxious

Let down

Frustrated

Offended

Scared

Uneasy

Unhappy

Insecure

5% Expectations Exceeded
Feelings:

Happy

Delighted

Grateful

Special

Other

Pleased

Satisfied

4% Discrimination
Feelings:

Disappointed

Furious

Frustrated

Scared

Uneasy

Anxious

Unhappy

Insecure

Let down

Disgusted

Offended

Annoyed

3% Returns
Feelings:

Annoyed

Furious

Frustrated

Anxious

Unsatisfied

Disheartened

Disappointed

2% Delay
Feelings:

Frustrated

Disappointed

Annoyed

Let down

Unsatisfied

Unhappy

2% Fraud
Feelings:

Frustrated

Annoyed

Disheartened

Disappointed

2% Other
Feelings:

Disappointed

Furious

Annoyed

Anxious

Sad

1% Injury
Feelings:

Disappointed

Surprised

Let down

1% Other
Feelings:

Grateful

Satisfied

Delighted

1% Quality
Feelings:

Delighted

Grateful

Special

1% Quality of product
Feelings:

Happy

Satisfied

Other

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Least positive experiences about Supermarket companies

High
Low
  1. Morrisons
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