A customer experience about Aldi

Status: Approved

#Qualityofproduct #Service #ExpectationsExceeded  Happy Satisfied Other 

Kindly shared by A. Wiggins

What happened

As always excellent service. The lady on the till was helpful as usual and happy. My only problem is that I haven't been able to get the carrot apple and parsnip pouches for my granddaughter. She's 5 years old and is high functioning autistic with sensory issues and has these pouches daily to ensure she has some vegetable intake. She won't eat any other brand or flavour so I am desperate for them to be available again.

The impact it had

It is always a positive experience and unlike many stores it is a pleasure to shop there.

Where this happened

In Person - Cherry Tree Avenue Dover

Aldi Customers

Most talked about by Aldi customers

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How this makes Aldi customers feel

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25% Quality of product
Feelings:

Disappointed

Annoyed

Displeased

Uneasy

Let down

Frustrated

Other

Saddened

Unsatisfied

Unhappy

Furious

Disheartened

Surprised

12% Customer Service
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Disappointed

Annoyed

Saddened

Insecure

Uneasy

Frustrated

Displeased

Unsatisfied

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Other

10% Other
Feelings:

Annoyed

Disappointed

Frustrated

Furious

Unsatisfied

Saddened

Displeased

Let down

Uneasy

Unhappy

10% Financial Loss
Feelings:

Annoyed

Uneasy

Displeased

Let down

Frustrated

Disappointed

Unsatisfied

8% Embarrassment
Feelings:

Annoyed

Uneasy

Disappointed

Frustrated

Saddened

Insecure

Unhappy

Furious

8% Communication
Feelings:

Annoyed

Disappointed

Displeased

Frustrated

Uneasy

Unhappy

Saddened

8% Inconvenienced
Feelings:

Disappointed

Frustrated

Uneasy

Unsatisfied

Annoyed

Unhappy

Saddened

7% Rudeness
Feelings:

Disappointed

Annoyed

Uneasy

Insecure

Surprised

Displeased

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Other

Frustrated

3% Service
Feelings:

Happy

Pleased

Delighted

Satisfied

Other

3% Expectations Exceeded
Feelings:

Happy

Delighted

Pleased

Satisfied

Other

2% Quality of product
Feelings:

Happy

Satisfied

Other

2% Injury
Feelings:

Saddened

Uneasy

Annoyed

2% Delivery
Feelings:

Disappointed

Supermarket Customers

Most talked about by Supermarket customers

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How this makes Supermarket customers feel

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16% Customer Service
Feelings:

Annoyed

Disappointed

Frustrated

Let down

Unsatisfied

Displeased

Unhappy

Saddened

Uneasy

Disheartened

Put out

Furious

Confused

Disgusted

Anxious

Indifferent

Other

Insecure

Surprised

Scared

12% Inconvenienced
Feelings:

Annoyed

Frustrated

Disappointed

Unsatisfied

Let down

Unhappy

Displeased

Furious

Disgusted

Put out

Uneasy

Saddened

Disheartened

Confused

Offended

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Surprised

Insecure

12% Quality of product
Feelings:

Annoyed

Disappointed

Unsatisfied

Displeased

Unhappy

Let down

Frustrated

Uneasy

Saddened

Disheartened

Disgusted

Other

Confused

Put out

Furious

Surprised

Miffed

Sad

Insecure

Indifferent

11% Rudeness
Feelings:

Annoyed

Frustrated

Disappointed

Uneasy

Let down

Displeased

Unhappy

Insecure

Saddened

Unsatisfied

Confused

Disheartened

Other

Furious

Indifferent

Offended

Surprised

Disgusted

10% Embarrassment
Feelings:

Annoyed

Frustrated

Disappointed

Uneasy

Unhappy

Let down

Unsatisfied

Saddened

Insecure

Displeased

Disheartened

Other

Furious

Anxious

Confused

Indifferent

Scared

Offended

Put out

9% Financial Loss
Feelings:

Annoyed

Frustrated

Disappointed

Unsatisfied

Let down

Unhappy

Uneasy

Displeased

Furious

Disheartened

Disgusted

Put out

Confused

Other

Insecure

Saddened

Offended

Anxious

Surprised

8% Communication
Feelings:

Annoyed

Frustrated

Disappointed

Let down

Unsatisfied

Displeased

Disheartened

Unhappy

Confused

Saddened

Uneasy

Furious

Disgusted

Put out

Indifferent

Insecure

Other

5% Discrimination
Feelings:

Annoyed

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Let down

Unhappy

Insecure

Disheartened

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Unsatisfied

Displeased

Furious

Put out

Scared

Anxious

Other

Confused

Offended

Disgusted

4% Other
Feelings:

Annoyed

Disappointed

Let down

Unsatisfied

Frustrated

Displeased

Insecure

Uneasy

Furious

Unhappy

Saddened

Anxious

Sad

Disheartened

Put out

Other

3% Delay
Feelings:

Annoyed

Frustrated

Disappointed

Let down

Unsatisfied

Displeased

Unhappy

Put out

Saddened

2% Delivery
Feelings:

Disappointed

Frustrated

Annoyed

Furious

Let down

Unhappy

Unsatisfied

Anxious

Disgusted

2% Injury
Feelings:

Annoyed

Let down

Frustrated

Unsatisfied

Saddened

Disappointed

Unhappy

Uneasy

Surprised

Displeased

Confused

Put out

2% Service
Feelings:

Happy

Grateful

Delighted

Pleased

Satisfied

Special

Other

2% Fraud
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Annoyed

Frustrated

Unsatisfied

Disheartened

Disappointed

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Uneasy

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Confused

Unhappy

Let down

1% Expectations Exceeded
Feelings:

Happy

Grateful

Delighted

Pleased

Satisfied

Special

Other

1% Communication
Feelings:

Grateful

Happy

Pleased

Satisfied

Delighted

Special

1% Returns
Feelings:

Annoyed

Frustrated

Furious

Anxious

Disappointed

Unsatisfied

Disheartened

Let down

Put out

0% Quality of product
Feelings:

Happy

Satisfied

Other

0% Other
Feelings:

Delighted

Grateful

Satisfied

0% Quality
Feelings:

Delighted

Grateful

Special

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Least positive experiences about Supermarket companies

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