A customer experience about TK Maxx

Status: Approved

#ExpectationsExceeded #Communication #Service  Happy Overjoyed Grateful 

Kindly shared by P. Andreani

What happened

Stumbled upon the nicest cashier who made sure the glasses I had selected were not broken and that the makeup palette I had chosen was also complete with no damage. She was really lovely and did a wonderful job!

The impact it had

It made me happy to see someone care so much about her customers

Where this happened

In Person - TK Maxx Purley Way

TK Maxx Customers

Most talked about by TK Maxx customers

High
Low

How this makes TK Maxx customers feel

High
Low
33% Expectations Exceeded
Feelings:

Happy

Grateful

Pleased

Overjoyed

33% Communication
Feelings:

Happy

Grateful

Overjoyed

Pleased

33% Service
Feelings:

Happy

Grateful

Overjoyed

Pleased

Fashion Customers

Most talked about by Fashion customers

High
Low

How this makes Fashion customers feel

High
Low
19% Financial Loss
Feelings:

Frustrated

Furious

Annoyed

Disgusted

Disappointed

Unhappy

Offended

Let down

Insecure

Unsatisfied

17% Customer Service
Feelings:

Frustrated

Furious

Annoyed

Disappointed

Disgusted

Let down

Anxious

Surprised

Insecure

Anti Climax

Unhappy

16% Delivery
Feelings:

Disappointed

Furious

Frustrated

Annoyed

Let down

Surprised

Unsatisfied

Anti Climax

Unhappy

Anxious

9% Communication
Feelings:

Annoyed

Frustrated

Disappointed

Furious

Insecure

Let down

Anti Climax

6% Returns
Feelings:

Furious

Annoyed

Frustrated

Disappointed

Offended

Disgusted

Let down

6% Delay
Feelings:

Frustrated

Disappointed

Furious

Let down

Annoyed

5% Discrimination
Feelings:

Furious

Offended

Frustrated

Disgusted

Annoyed

5% Expectations Exceeded
Feelings:

Grateful

Happy

Delighted

Special

Pleased

Overjoyed

5% Communication
Feelings:

Grateful

Happy

Overjoyed

Pleased

Delighted

Special

5% Service
Feelings:

Grateful

Happy

Overjoyed

Delighted

Special

Pleased

3% Fraud
Feelings:

Furious

Frustrated

Disappointed

Disgusted

2% Inconvenienced
Feelings:

Annoyed

Frustrated

Unsatisfied

2% Quality of product
Feelings:

Furious

Frustrated

Disgusted

2% Rudeness
Feelings:

Frustrated

Disgusted

Furious

Most positive experiences about Fashion companies

High
Low
  1. Asos
  2. Foot Locker
  3. River Island
  4. JD Sports Fashion

Least positive experiences about Fashion companies

High
Low
  1. TK Maxx
  2. Saltspin