A customer experience about TK Maxx

Status: Approved

#ExpectationsExceeded #Communication #Service  Happy Overjoyed Grateful 

Kindly shared by P. Andreani

What happened

Stumbled upon the nicest cashier who made sure the glasses I had selected were not broken and that the makeup palette I had chosen was also complete with no damage. She was really lovely and did a wonderful job!

The impact it had

It made me happy to see someone care so much about her customers

Where this happened

In Person - TK Maxx Purley Way

TK Maxx Customers

Most talked about by TK Maxx customers

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Low

How this makes TK Maxx customers feel

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Low
33% Expectations Exceeded
Feelings:

Happy

Grateful

Pleased

Overjoyed

33% Communication
Feelings:

Happy

Grateful

Pleased

Overjoyed

33% Service
Feelings:

Happy

Grateful

Pleased

Overjoyed

Fashion Customers

Most talked about by Fashion customers

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Low

How this makes Fashion customers feel

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Low
19% Customer Service
Feelings:

Frustrated

Annoyed

Furious

Disappointed

Let down

Unsatisfied

Disgusted

Unhappy

Other

Anxious

Surprised

Anti Climax

Insecure

Displeased

Uneasy

19% Financial Loss
Feelings:

Annoyed

Frustrated

Furious

Disappointed

Disgusted

Unsatisfied

Let down

Unhappy

Insecure

Other

Offended

Displeased

16% Delivery
Feelings:

Annoyed

Disappointed

Frustrated

Let down

Furious

Unhappy

Anxious

Surprised

Anti Climax

Unsatisfied

Insecure

Uneasy

11% Communication
Feelings:

Annoyed

Frustrated

Disappointed

Furious

Let down

Unsatisfied

Anti Climax

Insecure

Uneasy

5% Returns
Feelings:

Annoyed

Furious

Frustrated

Let down

Disappointed

Disgusted

Offended

Unsatisfied

Other

5% Delay
Feelings:

Disappointed

Annoyed

Frustrated

Let down

Furious

Unhappy

4% Inconvenienced
Feelings:

Annoyed

Disappointed

Frustrated

Unsatisfied

Unhappy

4% Fraud
Feelings:

Furious

Frustrated

Disappointed

Disgusted

Other

Displeased

Let down

Unhappy

Insecure

Annoyed

3% Discrimination
Feelings:

Furious

Frustrated

Disgusted

Annoyed

Offended

3% Expectations Exceeded
Feelings:

Grateful

Happy

Delighted

Special

Pleased

Overjoyed

3% Communication
Feelings:

Grateful

Happy

Delighted

Special

Pleased

Overjoyed

3% Service
Feelings:

Grateful

Happy

Delighted

Special

Pleased

Overjoyed

2% Rudeness
Feelings:

Frustrated

Disgusted

Furious

Disappointed

Annoyed

1% Other
Feelings:

Annoyed

1% Quality of product
Feelings:

Furious

Frustrated

Disgusted

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High
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Least positive experiences about Fashion companies

High
Low
  1. TK Maxx
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