A customer experience about Currys PC World

Status: Approved

#CustomerService #Inconvenienced #Communication  Annoyed Disappointed Frustrated 

Kindly shared by Anonymous

What happened

3 different people 'cancelled an order and arranged a refund" this never happened. Then I was told i would receive a call back I haven't. I called and spent 45 minute talking to 5 different people to be told no manager so they can't help

What I wish had happened

I had the call they said I would

Where this happened

On the phone

Currys PC World Customers

Most talked about by Currys PC World customers

High
Low

How this makes Currys PC World customers feel

High
Low
31% Customer Service
Feelings:

Frustrated

Furious

Annoyed

Disappointed

Let down

Disgusted

Unsatisfied

Anxious

Unhappy

Offended

Surprised

Miffed

17% Inconvenienced
Feelings:

Frustrated

Furious

Annoyed

Disappointed

Anxious

Disgusted

Offended

Let down

Miffed

Unhappy

Unsatisfied

Surprised

Scared

15% Financial Loss
Feelings:

Frustrated

Annoyed

Furious

Disappointed

Let down

Unhappy

Anxious

Insecure

Disgusted

Unsatisfied

15% Communication
Feelings:

Frustrated

Annoyed

Disappointed

Furious

Unsatisfied

Disgusted

Let down

Unhappy

Anxious

Miffed

Scared

6% Rudeness
Feelings:

Disappointed

Annoyed

Frustrated

Surprised

Offended

Furious

Anxious

Let down

Insecure

5% Fraud
Feelings:

Frustrated

Annoyed

Disappointed

Unsatisfied

Anxious

Scared

3% Delay
Feelings:

Frustrated

Furious

Disgusted

3% Delivery
Feelings:

Disgusted

Annoyed

Disappointed

Let down

Furious

Frustrated

3% Quality of product
Feelings:

Disappointed

Unsatisfied

Let down

Frustrated

Annoyed

Insecure

2% Discrimination
Feelings:

Furious

Offended

Disgusted

Electronics Customers

Most talked about by Electronics customers

High
Low

How this makes Electronics customers feel

High
Low
26% Customer Service
Feelings:

Frustrated

Furious

Annoyed

Disappointed

Let down

Disgusted

Unsatisfied

Anxious

Unhappy

Offended

Surprised

Miffed

13% Inconvenienced
Feelings:

Frustrated

Furious

Annoyed

Disappointed

Let down

Anxious

Disgusted

Offended

Miffed

Unhappy

Unsatisfied

Surprised

Scared

13% Communication
Feelings:

Frustrated

Furious

Annoyed

Disappointed

Disgusted

Let down

Anxious

Unsatisfied

Unhappy

Miffed

Scared

13% Financial Loss
Feelings:

Frustrated

Annoyed

Furious

Let down

Disappointed

Disgusted

Anxious

Unhappy

Insecure

Unsatisfied

8% Delay
Feelings:

Frustrated

Furious

Annoyed

Let down

Disappointed

Disgusted

Anxious

6% Rudeness
Feelings:

Annoyed

Let down

Frustrated

Disappointed

Furious

Surprised

Disgusted

Offended

Anxious

Unsatisfied

Insecure

6% Quality of product
Feelings:

Frustrated

Disappointed

Furious

Let down

Annoyed

Unsatisfied

Disgusted

Insecure

3% Fraud
Feelings:

Frustrated

Annoyed

Disgusted

Disappointed

Unsatisfied

Anxious

Furious

Scared

3% Other
Feelings:

Furious

Disappointed

Frustrated

Let down

Disgusted

Anxious

2% Service
Feelings:

Delighted

Satisfied

Pleased

Happy

1% Returns
Feelings:

Annoyed

Frustrated

Disappointed

Disgusted

1% Delivery
Feelings:

Disgusted

Annoyed

Disappointed

Let down

Furious

Frustrated

1% Discrimination
Feelings:

Furious

Disgusted

Offended

Disappointed

1% Expectations Exceeded
Feelings:

Delighted

Satisfied

Happy

1% Quality of product
Feelings:

Satisfied

Delighted

Happy

Pleased

1% Communication
Feelings:

Delighted

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