A customer experience about Ryanair

Status: Approved

#FinancialLoss #Communication #Inconvenienced  Annoyed Frustrated Disappointed 

Kindly shared by G. Summers

What happened

Booked a holiday through Loveholidays, for 16/06/21.. on the 4/6/21 they cancelled my hotel but said it was up to me to sort it out with Ryanair.. Through tears and frustration I’ve tried loads of times to contact Ryanair but to no avail .. not answering, getting cut off , email for that to bounce back .. my flight still went ahead.. How could I fly to Spain ( a Amber country) with nowhere to stay .. Loveholidays says it’s not up to them 🤬

What I wish had happened

That Loveholidays cancelling the whole holiday and refunding me for both ( not that I’ve received the money yet for the hotel )

Where this happened

On the Internet

Ryanair Customers

Most talked about by Ryanair customers

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How this makes Ryanair customers feel

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32% Financial Loss
Feelings:

Frustrated

Furious

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Let down

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Uneasy

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Unsatisfied

24% Customer Service
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Frustrated

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Furious

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Uneasy

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10% Communication
Feelings:

Frustrated

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Furious

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Anxious

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9% Delay
Feelings:

Furious

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Miffed

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8% Fraud
Feelings:

Frustrated

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Disgusted

Uneasy

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Furious

7% Inconvenienced
Feelings:

Annoyed

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Disgusted

Furious

Miffed

Disheartened

Uneasy

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Disappointed

3% Discrimination
Feelings:

Furious

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Annoyed

Unhappy

Disgusted

2% Returns
Feelings:

Disgusted

Annoyed

Frustrated

Furious

1% Rudeness
Feelings:

Furious

1% Embarrassment
Feelings:

Frustrated

Let down

Annoyed

1% Delivery
Feelings:

Furious

Frustrated

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1% Other
Feelings:

Furious

Let down

Disgusted

1% Quality of product
Feelings:

Let down

Frustrated

Annoyed

Travel Customers

Most talked about by Travel customers

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How this makes Travel customers feel

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27% Financial Loss
Feelings:

Furious

Frustrated

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Let down

Anxious

Miffed

Unhappy

Scared

Sad

Unsatisfied

Offended

Uneasy

Surprised

Displeased

Disheartened

Confused

Saddened

Anti Climax

25% Customer Service
Feelings:

Frustrated

Furious

Annoyed

Let down

Disappointed

Disgusted

Anxious

Sad

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Unsatisfied

Scared

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Miffed

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Confused

11% Inconvenienced
Feelings:

Furious

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Let down

Disappointed

Anxious

Sad

Unhappy

Other

Disheartened

Surprised

Uneasy

Anti Climax

Saddened

Miffed

Scared

10% Communication
Feelings:

Frustrated

Furious

Annoyed

Let down

Disappointed

Anxious

Disgusted

Sad

Miffed

Saddened

Unhappy

Offended

Disheartened

Surprised

7% Delay
Feelings:

Furious

Frustrated

Annoyed

Disgusted

Let down

Anxious

Disappointed

Miffed

Sad

Offended

Disheartened

6% Fraud
Feelings:

Frustrated

Furious

Annoyed

Disappointed

Disgusted

Surprised

Let down

Anxious

Unhappy

Saddened

Anti Climax

Uneasy

Scared

3% Rudeness
Feelings:

Furious

Frustrated

Annoyed

Disgusted

Let down

Scared

Anxious

Disappointed

3% Other
Feelings:

Annoyed

Furious

Frustrated

Disappointed

Let down

Disgusted

2% Returns
Feelings:

Furious

Annoyed

Frustrated

Disgusted

Let down

Disappointed

Offended

Unhappy

2% Discrimination
Feelings:

Frustrated

Furious

Annoyed

Disgusted

Unhappy

Unsatisfied

Disappointed

Offended

Let down

1% Embarrassment
Feelings:

Disgusted

Furious

Annoyed

Disappointed

Frustrated

Let down

1% Quality of product
Feelings:

Frustrated

Annoyed

Confused

Unhappy

Other

Unsatisfied

Let down

0% Delivery
Feelings:

Let down

Furious

Frustrated

0% Delivery
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Delighted

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Overjoyed

0% Service
Feelings:

Delighted

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Overjoyed

0% Expectations Exceeded
Feelings:

Delighted

Happy

Overjoyed

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Least positive experiences about Travel companies

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