A customer experience about Amazon

Status: Approved

#CustomerService #Communication #Inconvenienced  Frustrated 

Kindly shared by M. Roffey

What happened

I received there irrigation system today 30th June and there is no instructions. In addition the support from Amazon has been disgraceful. I have attempted live chat and telephoning to be told my mobile number has been barred despite no call back or speaking to anyone despite trying more times than I can remember. Regards M Roffey

What I wish had happened

That the instructions would have been included with item. Secondly that someone from Amazon Customer Services would have had the integrity to have made contact before having the audacity to bar my number.

Where this happened

On the Internet

Amazon Customers

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21% Customer Service
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13% Inconvenienced
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11% Delivery
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6% Rudeness
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6% Communication
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5% Expectations Exceeded
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4% Service
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1% Returns
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Online Retailer Customers

Most talked about by Online Retailer customers

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19% Customer Service
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15% Financial Loss
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9% Inconvenienced
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9% Communication
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6% Delay
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5% Expectations Exceeded
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4% Delivery
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4% Rudeness
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4% Service
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3% Other
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2% Quality of product
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Least positive experiences about Online Retailer companies

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  1. Amazon
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