A customer experience about Wowcher by Anonymous

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What happened

I purchased a weekend break but was unable to use it due to the lockdown restrictions. When the restrictions were lifted, I booked a date but the venue then cancelled the booking. Wowcher have said that they will not refund my purchase cost, but will only give me a Wowcher Credit to use on another if their products, but the voucher is due to expire next month

What I wish had happened

As the venue cancelled my booking, I should be given a full cash refund to my account

Where this happened

On the Internet - Wowcher.co.uk And the email address of the Customer Service OfferI’ve been dealing with, Matthew Connor is: cs@dealhelp.co.uk cs@dealhelp.co.uk

Wowcher Customers

Most talked about by Wowcher customers

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How this makes Wowcher customers feel

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27% Financial Loss

Feelings:

Unsatisfied

Annoyed

Other

18% Customer Service

Feelings:

Unsatisfied

Other

Annoyed

18% Communication

Feelings:

Unsatisfied

Annoyed

Disappointed

Frustrated

18% Delivery

Feelings:

Let down

Disappointed

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Annoyed

9% Returns

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Other

Unsatisfied

Annoyed

9% Inconvenienced

Feelings:

Annoyed

Disappointed

Frustrated

Fashion Customers

Most talked about by Fashion customers

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How this makes Fashion customers feel

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19% Customer Service

Feelings:

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Furious

Disappointed

Let down

Unsatisfied

Disgusted

Unhappy

Other

Anxious

Surprised

Anti Climax

Insecure

Displeased

Uneasy

19% Financial Loss

Feelings:

Annoyed

Frustrated

Furious

Disappointed

Disgusted

Unsatisfied

Let down

Unhappy

Insecure

Other

Offended

Displeased

16% Delivery

Feelings:

Annoyed

Disappointed

Frustrated

Let down

Furious

Unhappy

Anxious

Surprised

Anti Climax

Unsatisfied

Insecure

Uneasy

11% Communication

Feelings:

Annoyed

Frustrated

Disappointed

Furious

Let down

Unsatisfied

Anti Climax

Insecure

Uneasy

5% Returns

Feelings:

Annoyed

Furious

Frustrated

Let down

Disappointed

Disgusted

Offended

Unsatisfied

Other

5% Delay

Feelings:

Disappointed

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Furious

Unhappy

4% Inconvenienced

Feelings:

Annoyed

Disappointed

Frustrated

Unsatisfied

Unhappy

4% Fraud

Feelings:

Furious

Frustrated

Disappointed

Disgusted

Other

Displeased

Let down

Unhappy

Insecure

Annoyed

3% Discrimination

Feelings:

Furious

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Disgusted

Annoyed

Offended

3% Expectations Exceeded

Feelings:

Grateful

Happy

Delighted

Special

Pleased

Overjoyed

3% Communication

Feelings:

Grateful

Happy

Delighted

Special

Pleased

Overjoyed

3% Service

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Grateful

Happy

Delighted

Special

Pleased

Overjoyed

2% Rudeness

Feelings:

Frustrated

Disgusted

Furious

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Annoyed

1% Other

Feelings:

Annoyed

1% Quality of product

Feelings:

Furious

Frustrated

Disgusted

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