A customer experience about Argos by d blakemore

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What happened

Tried to purchase an Apple Watch at £199 on line I had 2x Love2shop vouchers both had £50 on each total £100 and the rest on my Visa card done everything I had to on line and wanted delivery so total to pay was £102.99 on my visa with my vouchers all went through fine the last second it said there was a problem and couldn’t do the payment so asked me to do it again but when I looked on the bank the money had gone out so I couldn’t do it again After about 6 hours the money was put back into my account so I went back online to try again to find they had took my voucher money as well but not put that back so I’m £100 down from my voucher with no order number so can’t get any help unless I’ve got a order number how do I get my voucher money back as that was birthday presents from family so I could get the watch I wanted ?

What I wish had happened

Just put my voucher money back or realised they had had it and refunded me

Where this happened

On the Internet

Argos Customers

Most talked about by Argos customers

High

Low

How this makes Argos customers feel

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Low

28% Customer Service

Feelings:

Frustrated

Annoyed

Disappointed

Let down

Anxious

Furious

Disgusted

Unsatisfied

Displeased

Unhappy

Offended

Scared

Surprised

Put out

Confused

Uneasy

15% Quality of product

Feelings:

Annoyed

Frustrated

Disappointed

Unsatisfied

Anxious

Let down

Furious

Disgusted

Sad

Miffed

Put out

Displeased

Saddened

13% Financial Loss

Feelings:

Frustrated

Disappointed

Annoyed

Let down

Furious

Disgusted

Unsatisfied

Anxious

Unhappy

Miffed

Displeased

Confused

Saddened

Uneasy

8% Inconvenienced

Feelings:

Frustrated

Disappointed

Annoyed

Let down

Furious

Anxious

Sad

Disgusted

Saddened

Unsatisfied

Displeased

Uneasy

7% Communication

Feelings:

Frustrated

Disappointed

Annoyed

Anxious

Let down

Furious

Offended

Disgusted

Unhappy

Displeased

Unsatisfied

7% Returns

Feelings:

Frustrated

Annoyed

Disappointed

Let down

Disgusted

Anxious

Furious

Unsatisfied

Miffed

Surprised

6% Delivery

Feelings:

Frustrated

Let down

Annoyed

Anxious

Furious

Disappointed

Offended

Disgusted

Scared

Saddened

4% Delay

Feelings:

Frustrated

Let down

Annoyed

Disappointed

Sad

Anxious

Scared

Unhappy

Confused

3% Fraud

Feelings:

Frustrated

Furious

Disgusted

Let down

Anxious

Saddened

Disappointed

Annoyed

2% Rudeness

Feelings:

Furious

Let down

Frustrated

Anxious

Disgusted

Annoyed

Unsatisfied

2% Injury

Feelings:

Disappointed

Annoyed

Frustrated

Disgusted

Put out

Unsatisfied

Saddened

1% Other

Feelings:

Furious

Disgusted

Surprised

1% Embarrassment

Feelings:

Furious

Let down

Frustrated

Disgusted

1% Service

Feelings:

Special

Grateful

Inspired

Overjoyed

1% Communication

Feelings:

Overjoyed

Grateful

Special

1% Expectations Exceeded

Feelings:

Overjoyed

Grateful

Special

Homeware Customers

Most talked about by Homeware customers

High

Low

How this makes Homeware customers feel

High

Low

26% Customer Service

Feelings:

Frustrated

Annoyed

Disappointed

Let down

Anxious

Furious

Disgusted

Unsatisfied

Displeased

Unhappy

Offended

Scared

Surprised

Put out

Confused

Uneasy

14% Quality of product

Feelings:

Annoyed

Frustrated

Disappointed

Unsatisfied

Anxious

Let down

Furious

Disgusted

Sad

Miffed

Put out

Displeased

Saddened

12% Financial Loss

Feelings:

Frustrated

Disappointed

Annoyed

Let down

Furious

Disgusted

Unsatisfied

Anxious

Unhappy

Miffed

Displeased

Confused

Saddened

Uneasy

8% Communication

Feelings:

Disappointed

Annoyed

Frustrated

Let down

Furious

Anxious

Offended

Disgusted

Unhappy

Displeased

Unsatisfied

7% Inconvenienced

Feelings:

Frustrated

Disappointed

Annoyed

Let down

Furious

Anxious

Sad

Disgusted

Saddened

Unsatisfied

Displeased

Uneasy

7% Delivery

Feelings:

Annoyed

Let down

Frustrated

Furious

Anxious

Disappointed

Offended

Disgusted

Scared

Saddened

6% Returns

Feelings:

Frustrated

Annoyed

Disappointed

Let down

Disgusted

Anxious

Furious

Unsatisfied

Miffed

Surprised

4% Delay

Feelings:

Frustrated

Let down

Annoyed

Disappointed

Sad

Anxious

Scared

Unhappy

Confused

3% Fraud

Feelings:

Frustrated

Furious

Disgusted

Let down

Anxious

Saddened

Disappointed

Annoyed

3% Rudeness

Feelings:

Furious

Let down

Frustrated

Anxious

Disgusted

Annoyed

Unsatisfied

Disappointed

3% Service

Feelings:

Pleased

Special

Grateful

Satisfied

Happy

Inspired

Overjoyed

2% Injury

Feelings:

Disappointed

Annoyed

Frustrated

Disgusted

Put out

Unsatisfied

Saddened

2% Communication

Feelings:

Satisfied

Happy

Pleased

Overjoyed

Grateful

Special

1% Other

Feelings:

Furious

Disgusted

Surprised

1% Embarrassment

Feelings:

Furious

Let down

Frustrated

Disgusted

1% Expectations Exceeded

Feelings:

Overjoyed

Grateful

Special

1% Other

Feelings:

Satisfied

Happy

Pleased

1% Quality of product

Feelings:

Happy

Pleased

Satisfied

Most positive experiences about Homeware companies

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Least positive experiences about Homeware companies

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