A customer experience about Ryanair

Status: Approved

#CustomerService #Communication #Inconvenienced  Unsatisfied Annoyed Frustrated 

Kindly shared by Anonymous

What happened

They changed my flight and i requested a refund in January 2021 and still haven’t got my refund….?

What I wish had happened

To be refunded my money sooner rather than later because they are holding around £200 of my money

Where this happened

On a mobile app - Ryanair

Ryanair Customers

Most talked about by Ryanair customers

High
Low

How this makes Ryanair customers feel

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Low
31% Financial Loss
Feelings:

Frustrated

Furious

Annoyed

Disgusted

Disappointed

Let down

Anxious

Uneasy

Unsatisfied

Miffed

Sad

Unhappy

Disheartened

25% Customer Service
Feelings:

Frustrated

Annoyed

Furious

Let down

Disappointed

Disgusted

Unsatisfied

Uneasy

Disheartened

Anxious

Sad

10% Communication
Feelings:

Frustrated

Disappointed

Annoyed

Furious

Let down

Anxious

Disheartened

Sad

Unsatisfied

Disgusted

8% Delay
Feelings:

Furious

Annoyed

Frustrated

Let down

Disappointed

Anxious

Disgusted

Disheartened

Miffed

7% Inconvenienced
Feelings:

Annoyed

Frustrated

Disgusted

Furious

Miffed

Disappointed

Disheartened

Uneasy

Anxious

Unsatisfied

7% Fraud
Feelings:

Frustrated

Annoyed

Disappointed

Disgusted

Let down

Uneasy

Unhappy

Furious

3% Discrimination
Feelings:

Furious

Frustrated

Annoyed

Disgusted

Unhappy

3% Returns
Feelings:

Annoyed

Frustrated

Disgusted

Furious

Unsatisfied

1% Rudeness
Feelings:

Furious

1% Embarrassment
Feelings:

Annoyed

Frustrated

Let down

1% Delivery
Feelings:

Let down

Frustrated

Furious

1% Other
Feelings:

Disgusted

Let down

Furious

1% Quality of product
Feelings:

Annoyed

Frustrated

Let down

Travel Customers

Most talked about by Travel customers

High
Low

How this makes Travel customers feel

High
Low
27% Financial Loss
Feelings:

Furious

Frustrated

Annoyed

Disappointed

Disgusted

Let down

Anxious

Unsatisfied

Miffed

Unhappy

Offended

Sad

Scared

Displeased

Surprised

Uneasy

Anti Climax

Confused

Saddened

Disheartened

25% Customer Service
Feelings:

Frustrated

Furious

Annoyed

Let down

Disappointed

Disgusted

Anxious

Unsatisfied

Sad

Unhappy

Scared

Miffed

Offended

Surprised

Saddened

Uneasy

Disheartened

Displeased

Confused

11% Inconvenienced
Feelings:

Furious

Frustrated

Annoyed

Disgusted

Let down

Disappointed

Anxious

Sad

Unhappy

Surprised

Anti Climax

Saddened

Other

Miffed

Disheartened

Uneasy

Unsatisfied

Scared

10% Communication
Feelings:

Frustrated

Furious

Annoyed

Let down

Disappointed

Anxious

Disgusted

Sad

Miffed

Unsatisfied

Displeased

Offended

Surprised

Saddened

Unhappy

Disheartened

7% Delay
Feelings:

Furious

Frustrated

Annoyed

Disgusted

Let down

Anxious

Disappointed

Miffed

Sad

Offended

Disheartened

6% Fraud
Feelings:

Frustrated

Furious

Disappointed

Annoyed

Disgusted

Let down

Surprised

Unhappy

Anxious

Anti Climax

Saddened

Uneasy

Scared

4% Rudeness
Feelings:

Frustrated

Furious

Annoyed

Let down

Disgusted

Disappointed

Anxious

Scared

2% Other
Feelings:

Annoyed

Furious

Frustrated

Disappointed

Let down

Disgusted

2% Returns
Feelings:

Furious

Annoyed

Frustrated

Disgusted

Let down

Disappointed

Unhappy

Offended

Unsatisfied

2% Discrimination
Feelings:

Frustrated

Annoyed

Disgusted

Furious

Unhappy

Unsatisfied

Disappointed

Let down

Offended

1% Embarrassment
Feelings:

Furious

Annoyed

Disgusted

Frustrated

Disappointed

Let down

1% Quality of product
Feelings:

Frustrated

Annoyed

Confused

Unhappy

Unsatisfied

Other

Let down

1% Delivery
Feelings:

Let down

Frustrated

Disappointed

Furious

0% Delivery
Feelings:

Delighted

Happy

Overjoyed

0% Service
Feelings:

Delighted

Happy

Overjoyed

0% Expectations Exceeded
Feelings:

Delighted

Happy

Overjoyed

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Least positive experiences about Travel companies

High
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