A customer experience about Ryanair

Status: Approved

#CustomerService #Communication #Inconvenienced  Unsatisfied Annoyed Frustrated 

Kindly shared by Anonymous

What happened

They changed my flight and i requested a refund in January 2021 and still haven’t got my refund….?

What I wish had happened

To be refunded my money sooner rather than later because they are holding around £200 of my money

Where this happened

On a mobile app - Ryanair

Ryanair Customers

Most talked about by Ryanair customers

High
Low

How this makes Ryanair customers feel

High
Low
31% Financial Loss
Feelings:

Frustrated

Furious

Annoyed

Disgusted

Disappointed

Let down

Anxious

Uneasy

Unsatisfied

Unhappy

Sad

Miffed

Disheartened

25% Customer Service
Feelings:

Frustrated

Annoyed

Furious

Let down

Disappointed

Disgusted

Unsatisfied

Uneasy

Anxious

Disheartened

Sad

10% Communication
Feelings:

Frustrated

Disappointed

Annoyed

Furious

Let down

Anxious

Sad

Disgusted

Unsatisfied

Disheartened

8% Delay
Feelings:

Furious

Annoyed

Frustrated

Let down

Anxious

Disappointed

Disgusted

Miffed

Disheartened

7% Inconvenienced
Feelings:

Annoyed

Frustrated

Disgusted

Furious

Miffed

Disheartened

Uneasy

Anxious

Unsatisfied

Disappointed

7% Fraud
Feelings:

Frustrated

Annoyed

Disappointed

Disgusted

Uneasy

Unhappy

Let down

Furious

3% Discrimination
Feelings:

Furious

Frustrated

Annoyed

Unhappy

Disgusted

3% Returns
Feelings:

Annoyed

Frustrated

Disgusted

Unsatisfied

Furious

1% Rudeness
Feelings:

Furious

1% Embarrassment
Feelings:

Frustrated

Let down

Annoyed

1% Delivery
Feelings:

Furious

Frustrated

Let down

1% Other
Feelings:

Furious

Let down

Disgusted

1% Quality of product
Feelings:

Let down

Frustrated

Annoyed

Travel Customers

Most talked about by Travel customers

High
Low

How this makes Travel customers feel

High
Low
27% Financial Loss
Feelings:

Furious

Frustrated

Annoyed

Disappointed

Disgusted

Let down

Anxious

Unhappy

Unsatisfied

Miffed

Scared

Sad

Offended

Surprised

Uneasy

Displeased

Anti Climax

Confused

Saddened

Disheartened

25% Customer Service
Feelings:

Frustrated

Furious

Annoyed

Let down

Disappointed

Disgusted

Anxious

Unsatisfied

Sad

Unhappy

Scared

Surprised

Uneasy

Saddened

Miffed

Offended

Disheartened

Displeased

Confused

11% Inconvenienced
Feelings:

Furious

Frustrated

Annoyed

Disgusted

Let down

Disappointed

Anxious

Sad

Unhappy

Unsatisfied

Surprised

Saddened

Anti Climax

Scared

Miffed

Disheartened

Uneasy

Other

10% Communication
Feelings:

Frustrated

Furious

Annoyed

Let down

Disappointed

Anxious

Disgusted

Sad

Miffed

Unsatisfied

Saddened

Displeased

Unhappy

Disheartened

Offended

Surprised

7% Delay
Feelings:

Furious

Frustrated

Annoyed

Disgusted

Let down

Anxious

Disappointed

Miffed

Sad

Offended

Disheartened

6% Fraud
Feelings:

Frustrated

Furious

Disappointed

Annoyed

Disgusted

Let down

Surprised

Unhappy

Anxious

Uneasy

Scared

Anti Climax

Saddened

3% Rudeness
Feelings:

Furious

Frustrated

Annoyed

Disgusted

Let down

Disappointed

Scared

Anxious

2% Other
Feelings:

Annoyed

Furious

Frustrated

Disappointed

Let down

Disgusted

2% Returns
Feelings:

Furious

Annoyed

Frustrated

Disgusted

Let down

Unsatisfied

Offended

Disappointed

Unhappy

2% Discrimination
Feelings:

Frustrated

Annoyed

Furious

Disgusted

Unhappy

Disappointed

Offended

Let down

Unsatisfied

1% Embarrassment
Feelings:

Disgusted

Furious

Annoyed

Disappointed

Let down

Frustrated

1% Quality of product
Feelings:

Frustrated

Annoyed

Unhappy

Unsatisfied

Other

Let down

Confused

1% Delivery
Feelings:

Let down

Frustrated

Disappointed

Furious

0% Delivery
Feelings:

Delighted

Happy

Overjoyed

0% Service
Feelings:

Delighted

Happy

Overjoyed

0% Expectations Exceeded
Feelings:

Delighted

Happy

Overjoyed

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Least positive experiences about Travel companies

High
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