A customer experience about Argos by B Brady

Kindly shared by B. Brady

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What happened

Had bought a faulty tv philips I took back was in was the warantry they said they would check it The channels froze on the romote .. they said checked it they did and said theyre was nothing wrong with it but said they didnt have an an aerial to check tv ???.they refused refund they refused to take it back .i just wasted £280. Iwanted a replacementment whats going on

What I wish had happened

They didnt check it thoroughly they didnt listen to my complaint also the woman in there just laughed ..I would like a replacement tv but not the same make ..happy to pay extra if needs be

Where this happened

In Person

Argos Customers

Most talked about by Argos customers

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How this makes Argos customers feel

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28% Customer Service

Feelings:

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15% Quality of product

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13% Financial Loss

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8% Inconvenienced

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7% Communication

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7% Returns

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6% Delivery

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4% Delay

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3% Fraud

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2% Rudeness

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2% Injury

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1% Other

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Furious

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1% Embarrassment

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1% Service

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Grateful

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1% Communication

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1% Expectations Exceeded

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Homeware Customers

Most talked about by Homeware customers

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How this makes Homeware customers feel

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26% Customer Service

Feelings:

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14% Quality of product

Feelings:

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12% Financial Loss

Feelings:

Frustrated

Disappointed

Annoyed

Let down

Furious

Disgusted

Unsatisfied

Anxious

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Displeased

Confused

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Uneasy

8% Communication

Feelings:

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Furious

Anxious

Offended

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7% Inconvenienced

Feelings:

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Sad

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7% Delivery

Feelings:

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Let down

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Anxious

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6% Returns

Feelings:

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4% Delay

Feelings:

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Anxious

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3% Fraud

Feelings:

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Anxious

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3% Rudeness

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3% Service

Feelings:

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Special

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2% Injury

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2% Communication

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1% Other

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Furious

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1% Embarrassment

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1% Expectations Exceeded

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1% Other

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1% Quality of product

Feelings:

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Most positive experiences about Homeware companies

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