A customer experience about Argos

Status: Approved

#FinancialLoss #Qualityofproduct #CustomerService  Unsatisfied 

Kindly shared by B. Brady

What happened

Had bought a faulty tv philips I took back was in was the warantry they said they would check it The channels froze on the romote .. they said checked it they did and said theyre was nothing wrong with it but said they didnt have an an aerial to check tv ???.they refused refund they refused to take it back .i just wasted £280. Iwanted a replacementment whats going on

What I wish had happened

They didnt check it thoroughly they didnt listen to my complaint also the woman in there just laughed ..I would like a replacement tv but not the same make ..happy to pay extra if needs be

Where this happened

In Person

Argos Customers

Most talked about by Argos customers

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How this makes Argos customers feel

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28% Customer Service
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15% Quality of product
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14% Financial Loss
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8% Communication
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8% Inconvenienced
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6% Delivery
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6% Returns
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4% Delay
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3% Fraud
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3% Rudeness
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2% Injury
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1% Other
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Furious

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1% Embarrassment
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Furious

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1% Service
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Special

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Inspired

Homeware Customers

Most talked about by Homeware customers

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How this makes Homeware customers feel

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26% Customer Service
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14% Quality of product
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13% Financial Loss
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9% Communication
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7% Inconvenienced
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7% Delivery
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5% Returns
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4% Delay
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3% Fraud
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3% Rudeness
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2% Service
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2% Injury
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1% Communication
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1% Other
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1% Embarrassment
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Furious

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1% Other
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1% Quality of product
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Satisfied

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Least positive experiences about Homeware companies

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