A customer experience about Yodel

Status: Approved

#Delivery #Communication  Unhappy Annoyed Frustrated 

Kindly shared by J. Hansson

What happened

inability to contact including website as indicated

What I wish had happened

have customer service point that is responsive

Where this happened

On the phone - 03447550117

Yodel Customers

Most talked about by Yodel customers

High
Low

How this makes Yodel customers feel

High
Low
29% Delivery
Feelings:

Frustrated

Furious

Anxious

Disappointed

Offended

Unhappy

Annoyed

21% Customer Service
Feelings:

Frustrated

Disgusted

Furious

Disappointed

Anxious

Offended

Annoyed

14% Financial Loss
Feelings:

Furious

Disappointed

Anxious

Frustrated

14% Inconvenienced
Feelings:

Anxious

Frustrated

Offended

Furious

Disappointed

14% Communication
Feelings:

Annoyed

Frustrated

Disgusted

Unhappy

7% Delay
Feelings:

Annoyed

Frustrated

Disgusted

Delivery Service Customers

Most talked about by Delivery Service customers

High
Low

How this makes Delivery Service customers feel

High
Low
27% Delivery
Feelings:

Frustrated

Annoyed

Furious

Disappointed

Let down

Disgusted

Unsatisfied

Unhappy

Anxious

Sad

Confused

Miffed

Offended

Saddened

20% Customer Service
Feelings:

Frustrated

Annoyed

Furious

Disappointed

Let down

Disgusted

Unsatisfied

Unhappy

Anxious

Sad

Offended

Displeased

Saddened

13% Financial Loss
Feelings:

Frustrated

Furious

Annoyed

Disappointed

Disgusted

Let down

Unhappy

Unsatisfied

Anxious

Sad

Surprised

10% Delay
Feelings:

Frustrated

Annoyed

Furious

Let down

Disappointed

Disgusted

Confused

Anxious

Displeased

Miffed

10% Communication
Feelings:

Frustrated

Annoyed

Furious

Disappointed

Let down

Disgusted

Unsatisfied

Unhappy

Saddened

7% Inconvenienced
Feelings:

Furious

Frustrated

Annoyed

Disappointed

Disgusted

Let down

Anxious

Confused

Offended

Miffed

3% Fraud
Feelings:

Disgusted

Furious

Frustrated

Disappointed

Annoyed

Let down

Sad

Unhappy

2% Returns
Feelings:

Frustrated

Annoyed

Furious

Disappointed

Let down

Unhappy

Unsatisfied

Anxious

2% Other
Feelings:

Furious

Annoyed

Frustrated

Surprised

Disgusted

Disappointed

1% Embarrassment
Feelings:

Frustrated

Annoyed

Furious

Displeased

1% Delivery
Feelings:

Grateful

Happy

Satisfied

Pleased

Special

Delighted

1% Rudeness
Feelings:

Let down

Furious

Disgusted

Annoyed

Frustrated

1% Communication
Feelings:

Satisfied

Happy

Special

Delighted

Grateful

0% Service
Feelings:

Grateful

Satisfied

Delighted

0% Quality of product
Feelings:

Furious

Annoyed

Let down

Most positive experiences about Delivery Service companies

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Least positive experiences about Delivery Service companies

High
Low
  1. DPD
  2. Hermes