A customer experience about Briskona by R Mitchell

Kindly shared by R. Mitchell

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What happened

For many months poor speed on WiFi. Briskona upgraded system which recorded 40 speed yesterday on their equipment. Today it varies from zero to approximately 32. We pay £35 per month this payment has been paid for several months. We have been told that current payment is on average £25 per month. It appears that this firm is not providing a service as per Scottish Government guidelines. Would you please assist as soon as possible. Thanking you in anticipation.

What I wish had happened

Apply pressure to this company to secure the required speed 24 hours per day. Also seek repayment of funds to compensate poor service and lack of communications.

Where this happened

On the Internet

Briskona Customers

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33% Customer Service

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33% Communication

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33% Quality of product

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Telecom Customers

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28% Customer Service

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19% Inconvenienced

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14% Communication

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11% Financial Loss

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6% Quality of product

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5% Delay

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5% Fraud

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3% Other

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3% Returns

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3% Rudeness

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2% Discrimination

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2% Embarrassment

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