Kindly shared by C. Wooldridge
What happened
After an hour of shopping (£95 worth) on checking out my Monzo debit card (in credit to £675) was rejected twice. The cashier didnt seem to know what to do and I was passed to a supervisor who stored my trolley of shopping in a chiller and agreed I should home to get another card. My husband drove me home and back. I showed the supervisor I was in credit on my phone so she agreed to try it again and it went straight through. I was disappointed there was no apology of the inconvenience my sick husband (terminal cancer) and I were put to for no reason.( We are both in our 70s) I had asked for the card to be tried again on a different terminal, but I dont think it was believed it was in credit. As an ex sales manager I was shocked at brush off I was given all of which proved to be totally unnecessary.
What I wish had happened
I would have been happy for a bit more empathy given to the big inconvenience it was to us 2 old people. Its hard work for me to shop with my arthritis as it is so a decent heartfelt apology would have sufficed.
Where this happened
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