A customer experience about Sainsbury (J)

Status: Approved

#CustomerService #Inconvenienced  Annoyed Disappointed Displeased 

Kindly shared by C. Wooldridge

What happened

After an hour of shopping (£95 worth) on checking out my Monzo debit card (in credit to £675) was rejected twice. The cashier didnt seem to know what to do and I was passed to a supervisor who stored my trolley of shopping in a chiller and agreed I should home to get another card. My husband drove me home and back. I showed the supervisor I was in credit on my phone so she agreed to try it again and it went straight through. I was disappointed there was no apology of the inconvenience my sick husband (terminal cancer) and I were put to for no reason.( We are both in our 70s) I had asked for the card to be tried again on a different terminal, but I dont think it was believed it was in credit. As an ex sales manager I was shocked at brush off I was given all of which proved to be totally unnecessary.

What I wish had happened

I would have been happy for a bit more empathy given to the big inconvenience it was to us 2 old people. Its hard work for me to shop with my arthritis as it is so a decent heartfelt apology would have sufficed.

Where this happened

In Person

Sainsbury (J) Customers

Most talked about by Sainsbury (J) customers

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How this makes Sainsbury (J) customers feel

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Low
29% Rudeness
Feelings:

Annoyed

Uneasy

Disappointed

Furious

Frustrated

Let down

Offended

Insecure

21% Inconvenienced
Feelings:

Annoyed

Disappointed

Let down

Displeased

Furious

21% Customer Service
Feelings:

Annoyed

Disappointed

Displeased

Furious

Let down

Uneasy

14% Embarrassment
Feelings:

Annoyed

Let down

Uneasy

Frustrated

Offended

Disappointed

7% Discrimination
Feelings:

Frustrated

Offended

Disappointed

7% Communication
Feelings:

Indifferent

Supermarket Customers

Most talked about by Supermarket customers

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Low

How this makes Supermarket customers feel

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16% Customer Service
Feelings:

Annoyed

Disappointed

Frustrated

Let down

Furious

Disgusted

Anxious

Displeased

Unhappy

Disheartened

Surprised

Other

Uneasy

Saddened

Scared

12% Inconvenienced
Feelings:

Annoyed

Disappointed

Furious

Disgusted

Frustrated

Let down

Displeased

Surprised

Anxious

Offended

Disheartened

Unsatisfied

Saddened

9% Quality of product
Feelings:

Disappointed

Annoyed

Disgusted

Displeased

Saddened

Let down

Furious

Disheartened

Uneasy

Unsatisfied

Miffed

Frustrated

Sad

Surprised

Other

9% Financial Loss
Feelings:

Annoyed

Disappointed

Furious

Disgusted

Frustrated

Let down

Unsatisfied

Unhappy

Surprised

Disheartened

Anxious

Offended

8% Rudeness
Feelings:

Annoyed

Let down

Disappointed

Furious

Frustrated

Uneasy

Offended

Unhappy

Insecure

Displeased

Surprised

Other

Disgusted

6% Communication
Feelings:

Frustrated

Disappointed

Annoyed

Let down

Disheartened

Furious

Disgusted

Indifferent

Unhappy

6% Embarrassment
Feelings:

Annoyed

Let down

Uneasy

Furious

Anxious

Disappointed

Frustrated

Scared

Unhappy

Insecure

Offended

Saddened

5% Service
Feelings:

Grateful

Happy

Delighted

Special

Satisfied

Pleased

Other

5% Delivery
Feelings:

Furious

Frustrated

Annoyed

Let down

Unhappy

Disappointed

Disgusted

Anxious

Unsatisfied

5% Discrimination
Feelings:

Frustrated

Disappointed

Furious

Let down

Insecure

Disgusted

Annoyed

Disheartened

Offended

Scared

Uneasy

Anxious

Unhappy

4% Communication
Feelings:

Grateful

Happy

Special

Delighted

Satisfied

Pleased

4% Expectations Exceeded
Feelings:

Happy

Delighted

Grateful

Special

Other

Pleased

Satisfied

3% Returns
Feelings:

Annoyed

Frustrated

Anxious

Furious

Disappointed

Unsatisfied

Disheartened

2% Delay
Feelings:

Frustrated

Disappointed

Annoyed

Let down

Unsatisfied

Unhappy

1% Fraud
Feelings:

Frustrated

Annoyed

Disappointed

Disheartened

1% Other
Feelings:

Disappointed

Furious

Annoyed

Anxious

Sad

1% Injury
Feelings:

Annoyed

Uneasy

Disappointed

Saddened

Surprised

Let down

1% Other
Feelings:

Delighted

Grateful

Satisfied

1% Quality
Feelings:

Delighted

Grateful

Special

1% Quality of product
Feelings:

Happy

Satisfied

Other

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Low
  1. Asda
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Least positive experiences about Supermarket companies

High
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  1. Morrisons
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