Kindly shared by Anonymous
What happened
Three days before our wedding we received a call to inform us that the 8 shits we had hired for our wedding would not be available. No alternative was offered. We attempted to contact their customer services but were faced with voicemails and notifications that their offices were still closed (August 2021). We contacted other branches to see if they could help and all confirmed, rather nonchalantly, that nothing could be done. With only three days left before the big day, we visited every store we could to ask for the suit sizes ourselves. Eventually, we tracked down most of the suits. When we delivered the suits back to the store (Hatfield), we asked to speak to the manager as his colleague had promised us a full refund. The manager pretended that he had no idea what our issue was as we had used the suits. He dismissed our issues entirely and was incredibly rude. He did eventually offer a partial refund which we accepted at the time. As far as we are concerned, this issue hasn’t been resolved and a partial refund was not acceptable, especially as his colleague had offered a full refund.
What I wish had happened
No cancellation and no need for us, as customers, to have tracked down the suits we needed.
Where this happened
In Person
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