A customer experience about JD Sports Fashion

Status: Approved

#Other  Annoyed 

Kindly shared by E. tranter

What happened

You’ve sent my order with the security tag on

What I wish had happened

That you took the tag off

Where this happened

On the Internet

JD Sports Fashion Customers

Most talked about by JD Sports Fashion customers

High
Low

How this makes JD Sports Fashion customers feel

High
Low
29% Delay
Feelings:

Frustrated

Annoyed

Disappointed

Furious

Let down

14% Delivery
Feelings:

Furious

Let down

Frustrated

14% Customer Service
Feelings:

Furious

Let down

Frustrated

14% Financial Loss
Feelings:

Frustrated

Disappointed

Annoyed

14% Communication
Feelings:

Annoyed

Frustrated

Disappointed

14% Other
Feelings:

Annoyed

Fashion Customers

Most talked about by Fashion customers

High
Low

How this makes Fashion customers feel

High
Low
20% Financial Loss
Feelings:

Frustrated

Annoyed

Furious

Disgusted

Disappointed

Unsatisfied

Unhappy

Let down

Insecure

Other

Offended

Displeased

18% Customer Service
Feelings:

Frustrated

Annoyed

Furious

Disappointed

Let down

Unsatisfied

Disgusted

Other

Anxious

Surprised

Insecure

Anti Climax

Displeased

Unhappy

15% Delivery
Feelings:

Annoyed

Disappointed

Frustrated

Furious

Let down

Unhappy

Surprised

Insecure

Unsatisfied

Anti Climax

Anxious

11% Communication
Feelings:

Annoyed

Frustrated

Disappointed

Unsatisfied

Furious

Let down

Insecure

Anti Climax

6% Returns
Feelings:

Annoyed

Furious

Frustrated

Disappointed

Offended

Disgusted

Unsatisfied

Other

Let down

5% Delay
Feelings:

Frustrated

Disappointed

Furious

Let down

Annoyed

5% Fraud
Feelings:

Furious

Frustrated

Other

Displeased

Unhappy

Let down

Disappointed

Insecure

Disgusted

Annoyed

3% Service
Feelings:

Grateful

Happy

Overjoyed

Delighted

Special

Pleased

3% Discrimination
Feelings:

Furious

Offended

Frustrated

Disgusted

Annoyed

3% Expectations Exceeded
Feelings:

Grateful

Happy

Delighted

Special

Pleased

Overjoyed

3% Communication
Feelings:

Grateful

Happy

Overjoyed

Pleased

Delighted

Special

2% Inconvenienced
Feelings:

Annoyed

Frustrated

Unsatisfied

Disappointed

2% Rudeness
Feelings:

Frustrated

Disgusted

Furious

Disappointed

Annoyed

1% Other
Feelings:

Annoyed

1% Quality of product
Feelings:

Furious

Frustrated

Disgusted

Most positive experiences about Fashion companies

High
Low
  1. Wowcher
  2. Asos
  3. Foot Locker
  4. JD Sports Fashion

Least positive experiences about Fashion companies

High
Low
  1. TK Maxx
  2. Saltspin