A customer experience about Morrisons

Status: Approved

#CustomerService #Discrimination #Communication  Frustrated Disappointed Disheartened 

Kindly shared by Anonymous

What happened

had a serious message for management but after 20 minutes of crap - was unable to get an email address. Simply ghastly in 2021. They do anything to avoid one contacting them by email.

What I wish had happened

THAT MORRISONS WUITE SIMPLY HAD A FACILITY TO RESPOND TO THEIR OWN EMAIL. INSTEAD- IT STATES "NO REPLY AT MORRISONS ETC".

Where this happened

On the Internet

Morrisons Customers

Most talked about by Morrisons customers

High
Low

How this makes Morrisons customers feel

High
Low
17% Customer Service
Feelings:

Annoyed

Frustrated

Disappointed

Displeased

Unsatisfied

Let down

Disheartened

Saddened

Confused

Uneasy

Unhappy

Put out

Insecure

Indifferent

15% Rudeness
Feelings:

Annoyed

Frustrated

Disappointed

Displeased

Disheartened

Saddened

Uneasy

Let down

Unhappy

Unsatisfied

Insecure

Confused

Other

Indifferent

11% Inconvenienced
Feelings:

Annoyed

Disappointed

Displeased

Frustrated

Let down

Unsatisfied

Unhappy

Confused

Disheartened

Saddened

Insecure

10% Embarrassment
Feelings:

Annoyed

Frustrated

Disappointed

Displeased

Insecure

Saddened

Disheartened

Uneasy

Unsatisfied

Indifferent

Confused

Let down

Other

9% Quality of product
Feelings:

Annoyed

Displeased

Let down

Unsatisfied

Unhappy

Disappointed

Frustrated

Disheartened

Other

Insecure

Saddened

9% Discrimination
Feelings:

Annoyed

Disappointed

Frustrated

Disheartened

Saddened

Let down

Insecure

Unsatisfied

Unhappy

Displeased

Confused

Other

7% Other
Feelings:

Annoyed

Disappointed

Let down

Unsatisfied

Insecure

Displeased

Disheartened

Anxious

Sad

Frustrated

7% Communication
Feelings:

Annoyed

Displeased

Unsatisfied

Frustrated

Disappointed

Let down

Disheartened

Confused

Put out

6% Financial Loss
Feelings:

Annoyed

Let down

Unsatisfied

Disheartened

Disappointed

Frustrated

Displeased

Other

Insecure

Confused

Unhappy

3% Delay
Feelings:

Annoyed

Frustrated

Unsatisfied

Displeased

Put out

Let down

Disappointed

2% Injury
Feelings:

Let down

Frustrated

Disappointed

Surprised

Annoyed

1% Communication
Feelings:

Grateful

Happy

Pleased

Satisfied

1% Fraud
Feelings:

Unsatisfied

Displeased

Annoyed

Unhappy

Confused

1% Service
Feelings:

Happy

Pleased

Satisfied

1% Expectations Exceeded
Feelings:

Happy

Pleased

Satisfied

1% Delivery
Feelings:

Disappointed

Unhappy

Unsatisfied

Supermarket Customers

Most talked about by Supermarket customers

High
Low

How this makes Supermarket customers feel

High
Low
16% Customer Service
Feelings:

Annoyed

Disappointed

Frustrated

Let down

Unsatisfied

Displeased

Unhappy

Saddened

Put out

Uneasy

Disheartened

Furious

Confused

Disgusted

Anxious

Indifferent

Insecure

Other

Surprised

Scared

12% Quality of product
Feelings:

Annoyed

Disappointed

Unsatisfied

Displeased

Unhappy

Let down

Frustrated

Uneasy

Saddened

Disgusted

Disheartened

Confused

Put out

Other

Furious

Miffed

Sad

Indifferent

Insecure

Surprised

12% Inconvenienced
Feelings:

Annoyed

Frustrated

Disappointed

Let down

Unsatisfied

Unhappy

Displeased

Furious

Disgusted

Put out

Uneasy

Confused

Saddened

Disheartened

Surprised

Anxious

Insecure

Offended

11% Rudeness
Feelings:

Annoyed

Frustrated

Disappointed

Uneasy

Let down

Displeased

Unhappy

Unsatisfied

Saddened

Insecure

Disheartened

Confused

Other

Furious

Indifferent

Offended

Disgusted

Surprised

10% Embarrassment
Feelings:

Annoyed

Frustrated

Disappointed

Uneasy

Unhappy

Let down

Unsatisfied

Saddened

Insecure

Disheartened

Displeased

Other

Anxious

Furious

Confused

Indifferent

Scared

Offended

Put out

9% Financial Loss
Feelings:

Annoyed

Frustrated

Disappointed

Let down

Unsatisfied

Unhappy

Displeased

Uneasy

Furious

Disheartened

Disgusted

Confused

Put out

Saddened

Insecure

Other

Anxious

Offended

Surprised

8% Communication
Feelings:

Annoyed

Frustrated

Disappointed

Let down

Unsatisfied

Displeased

Disheartened

Unhappy

Confused

Put out

Uneasy

Furious

Disgusted

Saddened

Indifferent

Insecure

Other

5% Discrimination
Feelings:

Annoyed

Frustrated

Disappointed

Let down

Saddened

Unhappy

Insecure

Disheartened

Displeased

Unsatisfied

Uneasy

Furious

Put out

Disgusted

Other

Scared

Confused

Anxious

Offended

4% Other
Feelings:

Annoyed

Disappointed

Unsatisfied

Let down

Frustrated

Displeased

Insecure

Uneasy

Saddened

Unhappy

Disheartened

Furious

Put out

Anxious

Other

Sad

3% Delay
Feelings:

Annoyed

Frustrated

Disappointed

Let down

Displeased

Unsatisfied

Unhappy

Put out

Saddened

2% Delivery
Feelings:

Annoyed

Frustrated

Disappointed

Let down

Unhappy

Furious

Unsatisfied

Disgusted

Anxious

2% Service
Feelings:

Grateful

Happy

Delighted

Satisfied

Pleased

Special

Other

2% Injury
Feelings:

Annoyed

Let down

Frustrated

Unsatisfied

Saddened

Disappointed

Unhappy

Confused

Uneasy

Put out

Displeased

Surprised

1% Expectations Exceeded
Feelings:

Happy

Grateful

Delighted

Pleased

Special

Satisfied

Other

1% Fraud
Feelings:

Annoyed

Frustrated

Disheartened

Disappointed

Unsatisfied

Displeased

Saddened

Confused

Let down

Unhappy

1% Communication
Feelings:

Grateful

Happy

Pleased

Satisfied

Delighted

Special

1% Returns
Feelings:

Frustrated

Annoyed

Disappointed

Furious

Anxious

Disheartened

Unsatisfied

Let down

Put out

0% Other
Feelings:

Satisfied

Delighted

Grateful

0% Quality
Feelings:

Delighted

Grateful

Special

0% Quality of product
Feelings:

Happy

Satisfied

Other

Most positive experiences about Supermarket companies

High
Low
  1. Morrisons
  2. Morrisons
  3. Aldi
  4. Asda

Least positive experiences about Supermarket companies

High
Low
  1. Morrisons
  2. Aldi
  3. Morrisons
  4. Tesco