A customer experience about Downyourhighstreet.com

Status: Approved

#ExpectationsExceeded #Qualityofproduct #Delivery  Delighted Pleased Happy 

Kindly shared by Anonymous

What happened

Fast delivery, hassle free and came well packaged. Items in immaculate condition. Well definitely be back

The impact it had

Got an item I'd been looking for for ages but was out of stock everywhere. Will have a happy daughter this Christmas

Where this happened

On the Internet

Downyourhighstreet.com Customers

Most talked about by Downyourhighstreet.com customers

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Low

How this makes Downyourhighstreet.com customers feel

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Low
17% Delivery
Feelings:

Pleased

Happy

Delighted

Satisfied

13% Expectations Exceeded
Feelings:

Pleased

Satisfied

Happy

Delighted

13% Communication
Feelings:

Annoyed

Frustrated

Disappointed

Confused

Unsatisfied

Unhappy

9% Service
Feelings:

Pleased

Satisfied

Happy

9% Financial Loss
Feelings:

Disappointed

Let down

Put out

Annoyed

Frustrated

9% Customer Service
Feelings:

Annoyed

Unhappy

Frustrated

Disappointed

Unsatisfied

Confused

4% Delivery
Feelings:

Frustrated

Disappointed

Annoyed

4% Returns
Feelings:

Uneasy

4% Other
Feelings:

Disappointed

Let down

Put out

4% Quality of product
Feelings:

Let down

Put out

Disappointed

4% Inconvenienced
Feelings:

Confused

Annoyed

Unhappy

4% Delay
Feelings:

Frustrated

Disappointed

Unsatisfied

4% Quality of product
Feelings:

Delighted

Pleased

Happy

Online Retailer Customers

Most talked about by Online Retailer customers

High
Low

How this makes Online Retailer customers feel

High
Low
17% Customer Service
Feelings:

Annoyed

Frustrated

Furious

Disgusted

Disappointed

Unsatisfied

Let down

Miffed

Unhappy

Confused

Anxious

Scared

Displeased

12% Delivery
Feelings:

Annoyed

Furious

Let down

Disappointed

Frustrated

Miffed

Disgusted

Anxious

Unhappy

Unsatisfied

11% Financial Loss
Feelings:

Annoyed

Disappointed

Frustrated

Let down

Furious

Unsatisfied

Displeased

Unhappy

Miffed

Put out

Anxious

Disgusted

Scared

11% Communication
Feelings:

Annoyed

Frustrated

Disappointed

Let down

Anxious

Scared

Unsatisfied

Furious

Confused

Unhappy

9% Inconvenienced
Feelings:

Annoyed

Frustrated

Disappointed

Unhappy

Unsatisfied

Let down

Confused

Furious

Miffed

9% Delay
Feelings:

Annoyed

Disappointed

Furious

Frustrated

Let down

Unsatisfied

Anxious

Disgusted

Unhappy

8% Expectations Exceeded
Feelings:

Pleased

Satisfied

Happy

Delighted

Grateful

Overjoyed

6% Delivery
Feelings:

Pleased

Satisfied

Happy

Delighted

5% Service
Feelings:

Satisfied

Pleased

Happy

Grateful

Delighted

3% Rudeness
Feelings:

Unsatisfied

Displeased

Unhappy

Frustrated

Furious

Let down

Annoyed

Disgusted

2% Communication
Feelings:

Happy

Grateful

Delighted

Satisfied

2% Quality of product
Feelings:

Furious

Disgusted

Frustrated

Disappointed

Let down

Put out

2% Other
Feelings:

Let down

Put out

Furious

Disgusted

Annoyed

Disappointed

1% Quality of product
Feelings:

Delighted

Pleased

Happy

1% Fraud
Feelings:

Annoyed

Disappointed

Let down

1% Returns
Feelings:

Uneasy

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Least positive experiences about Online Retailer companies

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