A customer experience about Morrisons

Status: Approved

#CustomerService #Communication #Embarrassment  Disappointed Unsatisfied Displeased 

Kindly shared by M. Quiney

What happened

I am an Nhs worker and went into Morrison’s today to purchase some items and said can I use my nhs discount which I had with me and was told no! You have to do it by the app now? It changes two weeks ago! Two females disc used this about 4metres away from me then walked off! Terrible customer service. I only used my discount last week in Shrewsbury store and was fine.

What I wish had happened

To have good customer service and be happy to assist or could have said because I’ve seen your NHS ID, I can authorise it.

Where this happened

In Person - Oswestry Morrison’s supermarket

Morrisons Customers

Most talked about by Morrisons customers

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How this makes Morrisons customers feel

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15% Customer Service
Feelings:

Annoyed

Frustrated

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Unsatisfied

Let down

Displeased

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Uneasy

Indifferent

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14% Quality of product
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Annoyed

Disappointed

Unsatisfied

Unhappy

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Displeased

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Put out

Indifferent

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13% Inconvenienced
Feelings:

Annoyed

Frustrated

Disappointed

Unsatisfied

Let down

Unhappy

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Displeased

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Uneasy

Confused

Saddened

12% Embarrassment
Feelings:

Annoyed

Frustrated

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Unhappy

Unsatisfied

Uneasy

Let down

Saddened

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Other

Insecure

Indifferent

11% Rudeness
Feelings:

Annoyed

Frustrated

Disappointed

Uneasy

Unsatisfied

Unhappy

Let down

Displeased

Insecure

Saddened

Indifferent

Confused

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8% Financial Loss
Feelings:

Annoyed

Frustrated

Unhappy

Unsatisfied

Disappointed

Let down

Put out

Displeased

Uneasy

Saddened

Other

Insecure

Disheartened

Confused

7% Communication
Feelings:

Annoyed

Frustrated

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Unsatisfied

Displeased

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Disheartened

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Uneasy

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Saddened

Unhappy

3% Delay
Feelings:

Annoyed

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Saddened

3% Discrimination
Feelings:

Frustrated

Annoyed

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Uneasy

Disheartened

Displeased

Saddened

Insecure

Unhappy

3% Other
Feelings:

Annoyed

Unsatisfied

Disappointed

Frustrated

Other

Displeased

Put out

Let down

Insecure

Uneasy

3% Injury
Feelings:

Annoyed

Unsatisfied

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Unhappy

Displeased

Disappointed

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1% Service
Feelings:

Grateful

Special

Delighted

Satisfied

1% Expectations Exceeded
Feelings:

Grateful

Special

Delighted

1% Delivery
Feelings:

Annoyed

Frustrated

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1% Fraud
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Annoyed

Disheartened

Unsatisfied

Displeased

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1% Returns
Feelings:

Frustrated

Annoyed

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Disappointed

1% Communication
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Grateful

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0% Other
Feelings:

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0% Quality
Feelings:

Delighted

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Special

Supermarket Customers

Most talked about by Supermarket customers

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How this makes Supermarket customers feel

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16% Customer Service
Feelings:

Annoyed

Disappointed

Frustrated

Let down

Unsatisfied

Displeased

Unhappy

Saddened

Uneasy

Put out

Disheartened

Furious

Confused

Disgusted

Anxious

Indifferent

Insecure

Other

Surprised

Scared

12% Inconvenienced
Feelings:

Annoyed

Frustrated

Disappointed

Let down

Unsatisfied

Displeased

Unhappy

Furious

Put out

Disgusted

Saddened

Uneasy

Confused

Disheartened

Surprised

Anxious

Insecure

Offended

12% Quality of product
Feelings:

Annoyed

Disappointed

Unsatisfied

Displeased

Unhappy

Let down

Frustrated

Uneasy

Saddened

Disgusted

Disheartened

Confused

Other

Put out

Furious

Miffed

Sad

Indifferent

Insecure

Surprised

11% Rudeness
Feelings:

Annoyed

Frustrated

Disappointed

Uneasy

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Unhappy

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Other

Furious

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10% Embarrassment
Feelings:

Annoyed

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Uneasy

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Unsatisfied

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Other

Anxious

Furious

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Indifferent

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Scared

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9% Financial Loss
Feelings:

Annoyed

Frustrated

Disappointed

Unsatisfied

Let down

Unhappy

Uneasy

Displeased

Furious

Disheartened

Disgusted

Put out

Confused

Other

Saddened

Insecure

Anxious

Offended

Surprised

8% Communication
Feelings:

Annoyed

Frustrated

Disappointed

Let down

Unsatisfied

Displeased

Disheartened

Unhappy

Confused

Put out

Uneasy

Furious

Disgusted

Saddened

Other

Indifferent

Insecure

5% Discrimination
Feelings:

Annoyed

Frustrated

Disappointed

Let down

Saddened

Unhappy

Insecure

Disheartened

Displeased

Unsatisfied

Uneasy

Furious

Put out

Disgusted

Other

Scared

Anxious

Confused

Offended

4% Other
Feelings:

Annoyed

Disappointed

Unsatisfied

Let down

Frustrated

Displeased

Insecure

Uneasy

Saddened

Unhappy

Furious

Disheartened

Put out

Other

Anxious

Sad

3% Delay
Feelings:

Annoyed

Frustrated

Disappointed

Let down

Displeased

Unsatisfied

Unhappy

Put out

Saddened

2% Delivery
Feelings:

Annoyed

Frustrated

Disappointed

Let down

Unhappy

Furious

Unsatisfied

Disgusted

Anxious

2% Fraud
Feelings:

Annoyed

Unsatisfied

Frustrated

Disheartened

Disappointed

Displeased

Uneasy

Saddened

Confused

Let down

Unhappy

2% Service
Feelings:

Grateful

Happy

Delighted

Satisfied

Pleased

Special

Other

2% Injury
Feelings:

Annoyed

Let down

Frustrated

Unsatisfied

Saddened

Unhappy

Disappointed

Confused

Uneasy

Put out

Displeased

Surprised

1% Expectations Exceeded
Feelings:

Happy

Grateful

Delighted

Pleased

Special

Satisfied

Other

1% Communication
Feelings:

Grateful

Happy

Pleased

Satisfied

Delighted

Special

1% Returns
Feelings:

Frustrated

Annoyed

Disappointed

Furious

Anxious

Unsatisfied

Disheartened

Let down

Put out

0% Other
Feelings:

Grateful

Satisfied

Delighted

0% Quality
Feelings:

Delighted

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0% Quality of product
Feelings:

Happy

Satisfied

Other

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