A customer experience about Morrison (Wm) Supermarkets

Status: Approved

#Rudeness #Embarrassment #Discrimination  Annoyed Frustrated Insecure 

Kindly shared by Anonymous

What happened

Talked to and treated like something on the bottom of a shoe when working and shopping there

What I wish had happened

Managers to have done their actual job

Where this happened

In Person - Morrisons stranraer

Morrison (Wm) Supermarkets Customers

Most talked about by Morrison (Wm) Supermarkets customers

High
Low

How this makes Morrison (Wm) Supermarkets customers feel

High
Low
17% Customer Service
Feelings:

Annoyed

Let down

Frustrated

Disappointed

Saddened

Displeased

Disheartened

9% Other
Feelings:

Disappointed

Anxious

Sad

Annoyed

Displeased

Let down

9% Quality of product
Feelings:

Annoyed

Displeased

Let down

Saddened

9% Inconvenienced
Feelings:

Displeased

Annoyed

Saddened

Confused

Unsatisfied

9% Discrimination
Feelings:

Frustrated

Disappointed

Disheartened

Annoyed

Insecure

9% Communication
Feelings:

Disappointed

Frustrated

Annoyed

Let down

Disheartened

9% Financial Loss
Feelings:

Annoyed

Disappointed

Confused

Unsatisfied

Displeased

9% Rudeness
Feelings:

Annoyed

Let down

Frustrated

Insecure

Disappointed

9% Embarrassment
Feelings:

Annoyed

Displeased

Frustrated

Let down

Insecure

4% Communication
Feelings:

Grateful

4% Injury
Feelings:

Disappointed

Surprised

Let down

4% Fraud
Feelings:

Unsatisfied

Displeased

Confused

Supermarket Customers

Most talked about by Supermarket customers

High
Low

How this makes Supermarket customers feel

High
Low
15% Customer Service
Feelings:

Annoyed

Disappointed

Frustrated

Let down

Furious

Displeased

Unsatisfied

Unhappy

Disgusted

Anxious

Disheartened

Put out

Uneasy

Saddened

Insecure

Surprised

Scared

Other

13% Inconvenienced
Feelings:

Annoyed

Frustrated

Disappointed

Unsatisfied

Furious

Let down

Disgusted

Displeased

Unhappy

Put out

Offended

Saddened

Surprised

Confused

Disheartened

Anxious

11% Quality of product
Feelings:

Annoyed

Disappointed

Let down

Unsatisfied

Displeased

Disgusted

Unhappy

Frustrated

Saddened

Furious

Put out

Miffed

Disheartened

Uneasy

Confused

Surprised

Other

Sad

10% Financial Loss
Feelings:

Annoyed

Disappointed

Unsatisfied

Frustrated

Furious

Let down

Disgusted

Unhappy

Confused

Disheartened

Anxious

Offended

Surprised

Displeased

9% Rudeness
Feelings:

Annoyed

Disappointed

Let down

Frustrated

Insecure

Uneasy

Displeased

Furious

Unhappy

Offended

Surprised

Other

Disgusted

8% Embarrassment
Feelings:

Annoyed

Disappointed

Uneasy

Frustrated

Let down

Unsatisfied

Insecure

Saddened

Furious

Displeased

Unhappy

Anxious

Disheartened

Confused

Scared

Offended

7% Communication
Feelings:

Disappointed

Annoyed

Frustrated

Let down

Disheartened

Unsatisfied

Furious

Disgusted

Displeased

Unhappy

Confused

Indifferent

4% Service
Feelings:

Happy

Grateful

Delighted

Special

Satisfied

Pleased

Other

4% Discrimination
Feelings:

Frustrated

Disappointed

Furious

Annoyed

Insecure

Scared

Uneasy

Anxious

Unhappy

Disheartened

Let down

Offended

Disgusted

3% Delivery
Feelings:

Annoyed

Furious

Frustrated

Unhappy

Disappointed

Let down

Unsatisfied

Disgusted

Anxious

3% Communication
Feelings:

Grateful

Happy

Delighted

Special

Pleased

Satisfied

3% Expectations Exceeded
Feelings:

Happy

Delighted

Special

Grateful

Other

Pleased

Satisfied

2% Injury
Feelings:

Annoyed

Disappointed

Unsatisfied

Let down

Uneasy

Saddened

Displeased

Unhappy

Surprised

Frustrated

2% Delay
Feelings:

Annoyed

Frustrated

Disappointed

Unsatisfied

Unhappy

Displeased

Let down

2% Other
Feelings:

Annoyed

Disappointed

Let down

Sad

Unsatisfied

Put out

Furious

Displeased

Anxious

2% Returns
Feelings:

Annoyed

Furious

Frustrated

Anxious

Disheartened

Disappointed

Unsatisfied

1% Fraud
Feelings:

Frustrated

Annoyed

Confused

Unsatisfied

Disheartened

Displeased

Disappointed

0% Other
Feelings:

Satisfied

Delighted

Grateful

0% Quality
Feelings:

Delighted

Grateful

Special

0% Quality of product
Feelings:

Happy

Satisfied

Other

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