A customer experience about Wowcher by P Davies

Kindly shared by P. Davies

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What happened

I have not received my order

What I wish had happened

That I had received my order

Where this happened

On the Internet

Wowcher Customers

Most talked about by Wowcher customers

High

Low

How this makes Wowcher customers feel

High

Low

27% Financial Loss

Feelings:

Unsatisfied

Annoyed

Other

18% Customer Service

Feelings:

Unsatisfied

Other

Annoyed

18% Communication

Feelings:

Unsatisfied

Annoyed

Disappointed

Frustrated

18% Delivery

Feelings:

Let down

Disappointed

Frustrated

Annoyed

9% Returns

Feelings:

Other

Unsatisfied

Annoyed

9% Inconvenienced

Feelings:

Annoyed

Disappointed

Frustrated

Fashion Customers

Most talked about by Fashion customers

High

Low

How this makes Fashion customers feel

High

Low

19% Customer Service

Feelings:

Frustrated

Annoyed

Furious

Disappointed

Let down

Unsatisfied

Disgusted

Unhappy

Other

Anxious

Surprised

Anti Climax

Insecure

Displeased

Uneasy

19% Financial Loss

Feelings:

Annoyed

Frustrated

Furious

Disappointed

Disgusted

Unsatisfied

Let down

Unhappy

Insecure

Other

Offended

Displeased

16% Delivery

Feelings:

Annoyed

Disappointed

Frustrated

Let down

Furious

Unhappy

Anxious

Surprised

Anti Climax

Unsatisfied

Insecure

Uneasy

11% Communication

Feelings:

Annoyed

Frustrated

Disappointed

Furious

Let down

Unsatisfied

Anti Climax

Insecure

Uneasy

5% Returns

Feelings:

Annoyed

Furious

Frustrated

Let down

Disappointed

Disgusted

Offended

Unsatisfied

Other

5% Delay

Feelings:

Disappointed

Annoyed

Frustrated

Let down

Furious

Unhappy

4% Inconvenienced

Feelings:

Annoyed

Disappointed

Frustrated

Unsatisfied

Unhappy

4% Fraud

Feelings:

Furious

Frustrated

Disappointed

Disgusted

Other

Displeased

Let down

Unhappy

Insecure

Annoyed

3% Discrimination

Feelings:

Furious

Frustrated

Disgusted

Annoyed

Offended

3% Expectations Exceeded

Feelings:

Grateful

Happy

Delighted

Special

Pleased

Overjoyed

3% Communication

Feelings:

Grateful

Happy

Delighted

Special

Pleased

Overjoyed

3% Service

Feelings:

Grateful

Happy

Delighted

Special

Pleased

Overjoyed

2% Rudeness

Feelings:

Frustrated

Disgusted

Furious

Disappointed

Annoyed

1% Other

Feelings:

Annoyed

1% Quality of product

Feelings:

Furious

Frustrated

Disgusted

Most positive experiences about Fashion companies

High

Low

Least positive experiences about Fashion companies

High

Low

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