A customer experience about Argos

Status: Approved

#Service #Communication #ExpectationsExceeded  Overjoyed Grateful Special 

Kindly shared by J. brookes

What happened

Went in argos at merry Hill center and a young girl name of Louise came up and asked if l need help . I brought a ring door bell she helped set it up for me .Louise had worked there 3 weeks she was amazing

The impact it had

Delighted

Where this happened

In Person

Argos Customers

Most talked about by Argos customers

High
Low

How this makes Argos customers feel

High
Low
27% Customer Service
Feelings:

Frustrated

Annoyed

Let down

Disappointed

Anxious

Furious

Disgusted

Unsatisfied

Unhappy

Displeased

Offended

Put out

Surprised

Confused

Scared

15% Quality of product
Feelings:

Annoyed

Frustrated

Disappointed

Unsatisfied

Anxious

Let down

Furious

Disgusted

Sad

Put out

Miffed

Displeased

Saddened

13% Financial Loss
Feelings:

Frustrated

Annoyed

Disappointed

Let down

Furious

Unsatisfied

Disgusted

Anxious

Unhappy

Miffed

Confused

Displeased

Saddened

8% Communication
Feelings:

Disappointed

Frustrated

Annoyed

Anxious

Let down

Furious

Displeased

Unsatisfied

Offended

Disgusted

Unhappy

8% Inconvenienced
Feelings:

Frustrated

Annoyed

Let down

Disappointed

Furious

Anxious

Unsatisfied

Displeased

Sad

Disgusted

Saddened

6% Returns
Feelings:

Frustrated

Annoyed

Let down

Disappointed

Disgusted

Anxious

Unsatisfied

Furious

Surprised

Miffed

6% Delivery
Feelings:

Frustrated

Let down

Anxious

Annoyed

Disappointed

Furious

Scared

Offended

Disgusted

Saddened

4% Delay
Feelings:

Frustrated

Let down

Annoyed

Scared

Sad

Unhappy

Confused

Anxious

Disappointed

3% Fraud
Feelings:

Frustrated

Furious

Let down

Disgusted

Saddened

Disappointed

Annoyed

Anxious

3% Rudeness
Feelings:

Let down

Frustrated

Furious

Disgusted

Annoyed

Unsatisfied

Anxious

2% Injury
Feelings:

Annoyed

Disappointed

Frustrated

Put out

Disgusted

Unsatisfied

Saddened

1% Other
Feelings:

Furious

Disgusted

Surprised

1% Embarrassment
Feelings:

Furious

Let down

Frustrated

Disgusted

1% Service
Feelings:

Special

Grateful

Inspired

Overjoyed

1% Communication
Feelings:

Special

Overjoyed

Grateful

1% Expectations Exceeded
Feelings:

Overjoyed

Grateful

Special

Homeware Customers

Most talked about by Homeware customers

High
Low

How this makes Homeware customers feel

High
Low
26% Customer Service
Feelings:

Frustrated

Annoyed

Let down

Disappointed

Anxious

Furious

Disgusted

Unsatisfied

Unhappy

Displeased

Offended

Put out

Surprised

Confused

Scared

14% Quality of product
Feelings:

Annoyed

Frustrated

Disappointed

Unsatisfied

Anxious

Let down

Furious

Disgusted

Sad

Put out

Miffed

Displeased

Saddened

12% Financial Loss
Feelings:

Frustrated

Annoyed

Disappointed

Let down

Furious

Unsatisfied

Disgusted

Anxious

Unhappy

Miffed

Confused

Displeased

Saddened

8% Communication
Feelings:

Disappointed

Frustrated

Annoyed

Let down

Furious

Anxious

Displeased

Unsatisfied

Offended

Disgusted

Unhappy

7% Inconvenienced
Feelings:

Frustrated

Annoyed

Let down

Disappointed

Furious

Anxious

Unsatisfied

Displeased

Sad

Disgusted

Saddened

6% Delivery
Feelings:

Frustrated

Let down

Annoyed

Disappointed

Furious

Anxious

Scared

Offended

Disgusted

Saddened

6% Returns
Feelings:

Frustrated

Annoyed

Let down

Disappointed

Disgusted

Anxious

Unsatisfied

Furious

Surprised

Miffed

4% Delay
Feelings:

Frustrated

Let down

Annoyed

Scared

Sad

Unhappy

Confused

Anxious

Disappointed

3% Fraud
Feelings:

Frustrated

Furious

Let down

Disgusted

Saddened

Disappointed

Annoyed

Anxious

3% Rudeness
Feelings:

Let down

Furious

Frustrated

Disgusted

Disappointed

Annoyed

Unsatisfied

Anxious

3% Service
Feelings:

Pleased

Special

Grateful

Satisfied

Happy

Inspired

Overjoyed

2% Communication
Feelings:

Satisfied

Happy

Pleased

Special

Overjoyed

Grateful

2% Injury
Feelings:

Annoyed

Disappointed

Frustrated

Put out

Disgusted

Unsatisfied

Saddened

1% Other
Feelings:

Furious

Disgusted

Surprised

1% Embarrassment
Feelings:

Furious

Let down

Frustrated

Disgusted

1% Expectations Exceeded
Feelings:

Overjoyed

Grateful

Special

1% Other
Feelings:

Happy

Pleased

Satisfied

1% Quality of product
Feelings:

Happy

Pleased

Satisfied

Most positive experiences about Homeware companies

High
Low
  1. Argos
  2. Dreams
  3. Sodastream

Least positive experiences about Homeware companies

High
Low
  1. Argos
  2. Dunelm Group
  3. Dreams