A customer experience about Sainsbury (J)

Status: Approved

#FinancialLoss #Embarrassment #Communication  Disheartened Confused Unsatisfied 

Kindly shared by P. Timbrell

What happened

In March 2020 I had been going through I rough time I’m disabled an got scammed an was struggling financially my fault I know I put goods in my basket an as I came through checkout I never paid for some a security stopped me before leaving an gave me no option to pay or apologise just threw a letter at me I was shocked scared never in my life done this an never experienced police I was a mess an depressed also I apologised but he gave me a letter I never read it as I have trouble to process an understand things an I asked what happens now he took the goods away an said after me asking 6 mths banned from the store an any others I was deflated an did the six mths never went in after that I’d been shopping normally for 9 mths thinking it was done an gone away to be stopped by security in November whilst I was shopping with a friend an told I’m banned I asked why a lash at the till shouted out from a mth ago this was in front of the whole store I was confused asked to see manager of Sainsbury’s who also was the security guard led me away from my friend took me to a doorway an said I wasn’t allowed to my friend I had to stand there an was very abrupt an embarrassing for me I asked to see the letter why he said you have been banned for ever from all Sainsbury’s outlets an wouldn’t let me go back in the shop to my friend an ordered me to leave the manager said yes it’s fine to go back but security was very nasty an mean I know I did wrong I apologise an offered to pay for my goods an I never left the shop without them when I was stopped the time before I had been shopping back in there since my six mths was up an it’s been 9 mths an this happened I find it very harsh the treatment I got he then pulled out some letter I had thrown away saying it’s for ever after I had asked how long for was the ban I left confused deflated embarrassed I don’t know what to do I was treated like a criminal which I’m surely not 9 mths I had been shopping since an it was fine to be pulled up an treated this way after I did my six mth ban to be told the ban is for ever can you advice me please an thanks Pauline , also in a shop full of people he asked my name an I could have lied but I told him my full name an cooperated fully I feel it was extremely hard on me for one mistake at a time in my life I was not coping I had victim support workers worker with me an police for being a victim of a scammer an I’m disabled also can you advice me what to do thx Pauline

What I wish had happened

I wish I had an option to pay or an understanding of my situation an some privacy also instead of the whole shop listening an judging an talking about me it wasn’t fair I did the six mths an then presumed after me asking security it was over I learnt my lesson an then to be humiliated 9 mths later I found extremely unfair

Where this happened

In Person - Sainsbury’s chertsey Surrey

Sainsbury (J) Customers

Most talked about by Sainsbury (J) customers

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How this makes Sainsbury (J) customers feel

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24% Rudeness
Feelings:

Annoyed

Uneasy

Disappointed

Furious

Frustrated

Let down

Offended

Insecure

18% Inconvenienced
Feelings:

Annoyed

Disappointed

Let down

Displeased

Furious

18% Embarrassment
Feelings:

Disheartened

Confused

Unsatisfied

Annoyed

Let down

Uneasy

Frustrated

Offended

Disappointed

18% Customer Service
Feelings:

Annoyed

Disappointed

Displeased

Furious

Let down

Uneasy

12% Communication
Feelings:

Disheartened

Confused

Unsatisfied

Indifferent

6% Discrimination
Feelings:

Frustrated

Offended

Disappointed

6% Financial Loss
Feelings:

Unsatisfied

Disheartened

Confused

Supermarket Customers

Most talked about by Supermarket customers

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Low

How this makes Supermarket customers feel

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15% Customer Service
Feelings:

Annoyed

Frustrated

Disappointed

Let down

Unsatisfied

Displeased

Unhappy

Saddened

Furious

Disheartened

Put out

Uneasy

Disgusted

Anxious

Confused

Insecure

Scared

Surprised

Other

13% Quality of product
Feelings:

Annoyed

Disappointed

Unhappy

Displeased

Unsatisfied

Let down

Frustrated

Uneasy

Saddened

Disgusted

Disheartened

Put out

Other

Confused

Furious

Miffed

Surprised

Sad

11% Inconvenienced
Feelings:

Annoyed

Frustrated

Disappointed

Let down

Unsatisfied

Furious

Unhappy

Displeased

Disgusted

Put out

Uneasy

Saddened

Confused

Disheartened

Offended

Surprised

Anxious

10% Rudeness
Feelings:

Annoyed

Frustrated

Disappointed

Let down

Unhappy

Uneasy

Insecure

Unsatisfied

Displeased

Saddened

Furious

Offended

Other

Confused

Disheartened

Surprised

Disgusted

9% Financial Loss
Feelings:

Annoyed

Frustrated

Disappointed

Unsatisfied

Let down

Unhappy

Uneasy

Displeased

Furious

Disheartened

Disgusted

Confused

Saddened

Put out

Other

Insecure

Surprised

Anxious

Offended

9% Embarrassment
Feelings:

Annoyed

Frustrated

Disappointed

Unhappy

Uneasy

Let down

Insecure

Unsatisfied

Saddened

Displeased

Disheartened

Furious

Other

Anxious

Offended

Scared

Confused

8% Communication
Feelings:

Annoyed

Frustrated

Disappointed

Let down

Unsatisfied

Displeased

Disheartened

Unhappy

Uneasy

Confused

Furious

Saddened

Disgusted

Put out

Indifferent

Insecure

Other

4% Discrimination
Feelings:

Annoyed

Frustrated

Disappointed

Let down

Insecure

Disheartened

Unhappy

Unsatisfied

Furious

Saddened

Uneasy

Scared

Offended

Anxious

Other

Put out

Disgusted

Displeased

4% Other
Feelings:

Annoyed

Let down

Disappointed

Frustrated

Unsatisfied

Displeased

Insecure

Uneasy

Anxious

Sad

Unhappy

Furious

Put out

Other

3% Delay
Feelings:

Annoyed

Frustrated

Disappointed

Let down

Unsatisfied

Displeased

Put out

Saddened

Unhappy

2% Injury
Feelings:

Annoyed

Frustrated

Let down

Unsatisfied

Saddened

Unhappy

Disappointed

Confused

Uneasy

Displeased

Put out

Surprised

2% Delivery
Feelings:

Annoyed

Frustrated

Disappointed

Let down

Furious

Unhappy

Unsatisfied

Disgusted

Anxious

2% Service
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Special

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2% Expectations Exceeded
Feelings:

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Satisfied

Other

1% Communication
Feelings:

Grateful

Happy

Satisfied

Pleased

Delighted

Special

1% Fraud
Feelings:

Annoyed

Disheartened

Frustrated

Unsatisfied

Displeased

Let down

Disappointed

Confused

1% Returns
Feelings:

Annoyed

Frustrated

Furious

Disappointed

Anxious

Unsatisfied

Disheartened

0% Other
Feelings:

Delighted

Grateful

Satisfied

0% Quality
Feelings:

Delighted

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Special

0% Quality of product
Feelings:

Happy

Satisfied

Other

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