A customer experience about DPD

Status: Approved

#CustomerService #Other  Annoyed Disappointed Unhappy 

Kindly shared by D. Mola

What happened

I delivered my parcel in the very morning on Sunday morning. It was not even 8am. Delivery man knocked the door two times and also rang the bell. People only have Sundays to sleep and relax. This was not the first time. It is very disappointing.

What I wish had happened

Please drop our parcel after 10am on Sundays.

Where this happened

In Person

DPD Customers

Most talked about by DPD customers

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How this makes DPD customers feel

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22% Delivery
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Special

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22% Communication
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22% Customer Service
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11% Service
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11% Delivery
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11% Other
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Unhappy

Delivery Service Customers

Most talked about by Delivery Service customers

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How this makes Delivery Service customers feel

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27% Delivery
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Let down

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Sad

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Other

Saddened

Offended

20% Customer Service
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Let down

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12% Financial Loss
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10% Delay
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Other

Anxious

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9% Communication
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7% Inconvenienced
Feelings:

Furious

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Unsatisfied

Confused

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3% Fraud
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3% Returns
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Unhappy

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2% Other
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Annoyed

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2% Embarrassment
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1% Delivery
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1% Quality of product
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1% Rudeness
Feelings:

Let down

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1% Communication
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0% Service
Feelings:

Grateful

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Delighted

Most positive experiences about Delivery Service companies

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Least positive experiences about Delivery Service companies

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  1. DPD
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