A customer experience about DPD

Status: Approved

#CustomerService #Other  Annoyed Disappointed Unhappy 

Kindly shared by D. Mola

What happened

I delivered my parcel in the very morning on Sunday morning. It was not even 8am. Delivery man knocked the door two times and also rang the bell. People only have Sundays to sleep and relax. This was not the first time. It is very disappointing.

What I wish had happened

Please drop our parcel after 10am on Sundays.

Where this happened

In Person

DPD Customers

Most talked about by DPD customers

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How this makes DPD customers feel

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22% Delivery
Feelings:

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Happy

22% Communication
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Satisfied

Special

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22% Customer Service
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11% Service
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11% Delivery
Feelings:

Confused

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11% Other
Feelings:

Annoyed

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Unhappy

Delivery Service Customers

Most talked about by Delivery Service customers

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How this makes Delivery Service customers feel

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27% Delivery
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Furious

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Let down

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Sad

Confused

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Offended

20% Customer Service
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Let down

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12% Financial Loss
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10% Delay
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Unsatisfied

9% Communication
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Furious

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7% Inconvenienced
Feelings:

Furious

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Anxious

Miffed

Confused

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3% Fraud
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Furious

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Unhappy

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Sad

3% Returns
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Furious

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2% Other
Feelings:

Annoyed

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2% Embarrassment
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1% Delivery
Feelings:

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1% Quality of product
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1% Rudeness
Feelings:

Let down

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1% Communication
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0% Service
Feelings:

Delighted

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Satisfied

Most positive experiences about Delivery Service companies

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Least positive experiences about Delivery Service companies

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Low
  1. DPD
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