A customer experience about Yodel

Status: Approved

#Returns #CustomerService #Inconvenienced  Annoyed Disappointed Unhappy 

Kindly shared by Anonymous

What happened

Rang for collection refused to pick up on behalf virgin

What I wish had happened

To collect parcel to go back

Where this happened

On the phone

Yodel Customers

Most talked about by Yodel customers

High
Low

How this makes Yodel customers feel

High
Low
24% Delivery
Feelings:

Frustrated

Furious

Anxious

Disappointed

Offended

Unhappy

Annoyed

24% Customer Service
Feelings:

Frustrated

Disappointed

Annoyed

Disgusted

Unhappy

Furious

Anxious

Offended

18% Inconvenienced
Feelings:

Anxious

Disappointed

Frustrated

Offended

Annoyed

Furious

Unhappy

12% Financial Loss
Feelings:

Furious

Disappointed

Anxious

Frustrated

12% Communication
Feelings:

Annoyed

Frustrated

Disgusted

Unhappy

6% Delay
Feelings:

Annoyed

Frustrated

Disgusted

6% Returns
Feelings:

Disappointed

Unhappy

Annoyed

Delivery Service Customers

Most talked about by Delivery Service customers

High
Low

How this makes Delivery Service customers feel

High
Low
27% Delivery
Feelings:

Frustrated

Annoyed

Furious

Disappointed

Let down

Disgusted

Unsatisfied

Unhappy

Anxious

Confused

Sad

Offended

Miffed

Other

Saddened

21% Customer Service
Feelings:

Frustrated

Annoyed

Furious

Disappointed

Let down

Disgusted

Unsatisfied

Unhappy

Anxious

Sad

Confused

Offended

Other

Displeased

Saddened

12% Financial Loss
Feelings:

Frustrated

Furious

Annoyed

Disappointed

Disgusted

Let down

Unhappy

Unsatisfied

Anxious

Sad

Surprised

10% Communication
Feelings:

Frustrated

Annoyed

Disappointed

Furious

Unsatisfied

Let down

Disgusted

Unhappy

Saddened

10% Delay
Feelings:

Frustrated

Annoyed

Furious

Let down

Disappointed

Disgusted

Confused

Other

Anxious

Displeased

Miffed

7% Inconvenienced
Feelings:

Furious

Frustrated

Annoyed

Disappointed

Disgusted

Let down

Anxious

Confused

Offended

Unhappy

Miffed

3% Fraud
Feelings:

Disgusted

Furious

Frustrated

Disappointed

Annoyed

Sad

Let down

Unhappy

3% Returns
Feelings:

Annoyed

Frustrated

Disappointed

Unhappy

Furious

Let down

Unsatisfied

Anxious

2% Other
Feelings:

Annoyed

Furious

Frustrated

Disappointed

Surprised

Unhappy

Disgusted

2% Embarrassment
Feelings:

Frustrated

Annoyed

Furious

Displeased

Unsatisfied

Disappointed

Unhappy

1% Delivery
Feelings:

Grateful

Satisfied

Happy

Delighted

Pleased

Special

1% Rudeness
Feelings:

Let down

Furious

Disgusted

Annoyed

Frustrated

1% Communication
Feelings:

Satisfied

Special

Delighted

Grateful

Happy

0% Service
Feelings:

Delighted

Grateful

Satisfied

0% Quality of product
Feelings:

Furious

Annoyed

Let down

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