A customer experience about Morrisons

Status: Approved

#Rudeness #Communication #Inconvenienced  Annoyed Frustrated Displeased 

Kindly shared by K. Tranter

What happened

I went into the store today and they clearly have a sign up saying customer information if you require a mask you may get one from the security desk or customer service desk when I went in a security guard asked me do you have a mask I said no I believe you supply the masks if required and then got no we haven’t got any because we are waiting on a delivery and then saw the manager and told himAbout the false wording on the Customer information saying that they supply masks required he then said oh wait we are waiting for a delivery and it is not false advertising then upon I said well you’re not exactly a Dearing to government guidelines by putting that on the sign all of your store Then I’d asked one of the colleagues of the staff and apparently customers are taking handfuls of the masks they should be supervised by security guards who are never at their post station 24 sevenThereupon they would have plenty of masks

What I wish had happened

I wish that the Store Had the adequate amount of masks in their shop rather than having to wait for a delivery but they wouldn’t run out of masks if they kept an eye on customers taking bunches of them

Where this happened

In Person - WM Morrisons supermarket Dewsbury Road Wakefield

Morrisons Customers

Most talked about by Morrisons customers

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How this makes Morrisons customers feel

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14% Customer Service
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14% Quality of product
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14% Inconvenienced
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12% Embarrassment
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11% Rudeness
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Annoyed

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Uneasy

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8% Financial Loss
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7% Communication
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3% Delay
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3% Discrimination
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Uneasy

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3% Other
Feelings:

Annoyed

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Displeased

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3% Injury
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1% Service
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1% Expectations Exceeded
Feelings:

Grateful

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Delighted

1% Delivery
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1% Fraud
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1% Returns
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1% Communication
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0% Other
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0% Quality
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Supermarket Customers

Most talked about by Supermarket customers

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How this makes Supermarket customers feel

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16% Customer Service
Feelings:

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Uneasy

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Scared

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13% Quality of product
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Other

Furious

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Miffed

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12% Inconvenienced
Feelings:

Annoyed

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11% Rudeness
Feelings:

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10% Embarrassment
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9% Financial Loss
Feelings:

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Surprised

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8% Communication
Feelings:

Annoyed

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Uneasy

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Indifferent

5% Discrimination
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Uneasy

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4% Other
Feelings:

Annoyed

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Unsatisfied

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Anxious

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3% Delay
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Unsatisfied

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2% Delivery
Feelings:

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2% Service
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2% Injury
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2% Expectations Exceeded
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Delighted

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1% Communication
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1% Fraud
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1% Returns
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0% Other
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0% Quality
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0% Quality of product
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Least positive experiences about Supermarket companies

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