A customer experience about Hermes

Status: Approved

#FinancialLoss #Delivery #CustomerService  Annoyed Frustrated Let down 

Kindly shared by Anonymous

What happened

Supposed to have delivery, states was delivered and picture got in touch and provided a picture of my porch which is nothing like the photo of where the driver says he put it!!!! They have e-mailed and say he put it in green bin which I do not have. I am fuming I either want my parcel or compensation

What I wish had happened

They assume responsibility as I provided a photo of my porch which is nothing like the photo they provided

Where this happened

On the Internet

Hermes Customers

Most talked about by Hermes customers

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How this makes Hermes customers feel

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28% Delivery
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20% Customer Service
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13% Financial Loss
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10% Delay
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9% Communication
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6% Inconvenienced
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3% Returns
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3% Fraud
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2% Other
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2% Embarrassment
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1% Rudeness
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1% Quality of product
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1% Delivery
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Delivery Service Customers

Most talked about by Delivery Service customers

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How this makes Delivery Service customers feel

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27% Delivery
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21% Customer Service
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12% Financial Loss
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10% Communication
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10% Delay
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7% Inconvenienced
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Furious

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Anxious

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3% Fraud
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3% Returns
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2% Other
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2% Embarrassment
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1% Delivery
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1% Rudeness
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1% Communication
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0% Service
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0% Quality of product
Feelings:

Furious

Annoyed

Let down

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