A customer experience about Morrisons

Status: Approved

#Qualityofproduct #Communication #Embarrassment  Annoyed Disappointed Unsatisfied 

Kindly shared by K. l white

What happened

Bought a prawn sandwich from the cafe. Redcar branch. Opened my second to add salt and the amount of prawns was shocking. I showed a member of staff who just said we don’t make them. When i said that wasn’t good enough she could get the manager. Manager never appeared

What I wish had happened

That a manager actually appeared and another sandwich provided

Where this happened

In Person

Morrisons Customers

Most talked about by Morrisons customers

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Low

How this makes Morrisons customers feel

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Low
14% Customer Service
Feelings:

Annoyed

Frustrated

Disappointed

Unsatisfied

Let down

Displeased

Put out

Unhappy

Saddened

Uneasy

Indifferent

Disheartened

Confused

Other

14% Quality of product
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Annoyed

Disappointed

Unsatisfied

Unhappy

Let down

Displeased

Frustrated

Uneasy

Disheartened

Confused

Saddened

Put out

Indifferent

Other

14% Inconvenienced
Feelings:

Annoyed

Frustrated

Disappointed

Unsatisfied

Let down

Unhappy

Put out

Displeased

Disheartened

Uneasy

Confused

Saddened

12% Embarrassment
Feelings:

Annoyed

Frustrated

Disappointed

Unhappy

Unsatisfied

Uneasy

Let down

Saddened

Disheartened

Displeased

Other

Insecure

Indifferent

11% Rudeness
Feelings:

Annoyed

Frustrated

Disappointed

Uneasy

Unsatisfied

Unhappy

Let down

Displeased

Insecure

Saddened

Indifferent

Confused

Other

8% Financial Loss
Feelings:

Annoyed

Frustrated

Unhappy

Unsatisfied

Disappointed

Let down

Put out

Displeased

Uneasy

Saddened

Other

Insecure

Disheartened

Confused

7% Communication
Feelings:

Annoyed

Frustrated

Disappointed

Unsatisfied

Displeased

Let down

Disheartened

Insecure

Uneasy

Other

Saddened

Unhappy

3% Delay
Feelings:

Annoyed

Frustrated

Disappointed

Displeased

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Saddened

3% Discrimination
Feelings:

Frustrated

Annoyed

Let down

Disappointed

Uneasy

Disheartened

Displeased

Saddened

Insecure

Unhappy

3% Other
Feelings:

Annoyed

Unsatisfied

Disappointed

Frustrated

Other

Displeased

Put out

Let down

Insecure

Uneasy

3% Injury
Feelings:

Annoyed

Unsatisfied

Frustrated

Let down

Unhappy

Displeased

Disappointed

Saddened

Confused

Put out

1% Service
Feelings:

Grateful

Special

Delighted

Satisfied

1% Expectations Exceeded
Feelings:

Grateful

Special

Delighted

1% Delivery
Feelings:

Annoyed

Frustrated

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1% Fraud
Feelings:

Annoyed

Disheartened

Unsatisfied

Displeased

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1% Returns
Feelings:

Frustrated

Annoyed

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Disappointed

1% Communication
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Grateful

Special

Delighted

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0% Other
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0% Quality
Feelings:

Delighted

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Special

Supermarket Customers

Most talked about by Supermarket customers

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Low

How this makes Supermarket customers feel

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Low
16% Customer Service
Feelings:

Annoyed

Disappointed

Frustrated

Let down

Unsatisfied

Displeased

Unhappy

Saddened

Put out

Disheartened

Uneasy

Furious

Confused

Disgusted

Anxious

Indifferent

Insecure

Other

Scared

Surprised

13% Quality of product
Feelings:

Annoyed

Disappointed

Unsatisfied

Displeased

Unhappy

Let down

Frustrated

Uneasy

Saddened

Disheartened

Disgusted

Confused

Put out

Other

Furious

Indifferent

Insecure

Miffed

Surprised

Sad

12% Inconvenienced
Feelings:

Annoyed

Frustrated

Disappointed

Unsatisfied

Let down

Displeased

Unhappy

Furious

Disgusted

Put out

Disheartened

Uneasy

Saddened

Confused

Anxious

Offended

Surprised

11% Rudeness
Feelings:

Annoyed

Frustrated

Disappointed

Uneasy

Let down

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Displeased

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Confused

Furious

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Indifferent

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Surprised

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10% Embarrassment
Feelings:

Annoyed

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Uneasy

Unhappy

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Insecure

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Other

Furious

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Indifferent

Offended

Scared

Put out

9% Financial Loss
Feelings:

Annoyed

Frustrated

Disappointed

Unsatisfied

Let down

Unhappy

Displeased

Uneasy

Furious

Disheartened

Disgusted

Put out

Confused

Saddened

Other

Surprised

Anxious

Insecure

Offended

8% Communication
Feelings:

Annoyed

Frustrated

Disappointed

Let down

Unsatisfied

Displeased

Disheartened

Unhappy

Disgusted

Put out

Uneasy

Confused

Saddened

Furious

Insecure

Other

Indifferent

5% Discrimination
Feelings:

Annoyed

Frustrated

Disappointed

Let down

Saddened

Unhappy

Insecure

Disheartened

Unsatisfied

Uneasy

Furious

Displeased

Put out

Scared

Anxious

Offended

Other

Disgusted

4% Other
Feelings:

Annoyed

Disappointed

Let down

Unsatisfied

Frustrated

Displeased

Insecure

Uneasy

Unhappy

Put out

Disheartened

Other

Anxious

Sad

Furious

3% Delay
Feelings:

Annoyed

Frustrated

Disappointed

Let down

Unsatisfied

Displeased

Saddened

Put out

Unhappy

2% Delivery
Feelings:

Annoyed

Disappointed

Frustrated

Let down

Unhappy

Furious

Unsatisfied

Anxious

Disgusted

2% Service
Feelings:

Happy

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Delighted

Satisfied

Pleased

Special

Other

2% Injury
Feelings:

Annoyed

Let down

Frustrated

Unsatisfied

Unhappy

Disappointed

Saddened

Surprised

Uneasy

Confused

Put out

Displeased

2% Expectations Exceeded
Feelings:

Happy

Grateful

Special

Delighted

Pleased

Satisfied

Other

1% Communication
Feelings:

Grateful

Happy

Satisfied

Pleased

Delighted

Special

1% Fraud
Feelings:

Annoyed

Frustrated

Disheartened

Unsatisfied

Displeased

Disappointed

Saddened

Confused

Let down

1% Returns
Feelings:

Frustrated

Annoyed

Furious

Disappointed

Anxious

Let down

Put out

Unsatisfied

Disheartened

0% Other
Feelings:

Delighted

Grateful

Satisfied

0% Quality
Feelings:

Delighted

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0% Quality of product
Feelings:

Happy

Satisfied

Other

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