A customer experience about Shein

Status: Approved

#CustomerService #Inconvenienced #Delay  Annoyed Disappointed Unhappy 

Kindly shared by Anonymous

What happened

My parcel suppose to come by 23rd of December I haven't received yet. Tracking status is been not updating from last 12 days.. it's really disappointing 😞. It was my baby's first Christmas outfit and it didn't arrived on Time. I am really furious. If I knew about this going to happen I wouldn't order. It's ruined my baby's first Christmas 😡

What I wish had happened

I just wanted the delivery on time so I could make my baby happy for her first Christmas. It's ruined my and my husband's mood

Where this happened

Via the post

Shein Customers

Most talked about by Shein customers

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How this makes Shein customers feel

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29% Delivery
Feelings:

Annoyed

Frustrated

Let down

Unhappy

Insecure

14% Financial Loss
Feelings:

Unhappy

Insecure

Annoyed

14% Fraud
Feelings:

Annoyed

Unhappy

Insecure

14% Customer Service
Feelings:

Annoyed

Disappointed

Unhappy

14% Inconvenienced
Feelings:

Annoyed

Disappointed

Unhappy

14% Delay
Feelings:

Annoyed

Disappointed

Unhappy

Fashion Customers

Most talked about by Fashion customers

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How this makes Fashion customers feel

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19% Customer Service
Feelings:

Annoyed

Frustrated

Furious

Disappointed

Let down

Unsatisfied

Disgusted

Other

Unhappy

Anxious

Uneasy

Surprised

Insecure

Anti Climax

Displeased

19% Financial Loss
Feelings:

Annoyed

Frustrated

Furious

Disappointed

Disgusted

Unsatisfied

Unhappy

Let down

Insecure

Other

Offended

Displeased

16% Delivery
Feelings:

Annoyed

Disappointed

Frustrated

Let down

Furious

Unhappy

Surprised

Insecure

Uneasy

Unsatisfied

Anti Climax

Anxious

11% Communication
Feelings:

Annoyed

Frustrated

Disappointed

Unsatisfied

Furious

Let down

Insecure

Uneasy

Anti Climax

5% Returns
Feelings:

Annoyed

Furious

Frustrated

Disappointed

Offended

Disgusted

Unsatisfied

Other

Let down

5% Delay
Feelings:

Disappointed

Frustrated

Annoyed

Furious

Let down

Unhappy

4% Inconvenienced
Feelings:

Annoyed

Disappointed

Frustrated

Unsatisfied

Unhappy

4% Fraud
Feelings:

Furious

Frustrated

Other

Displeased

Unhappy

Let down

Disappointed

Insecure

Disgusted

Annoyed

3% Service
Feelings:

Grateful

Happy

Overjoyed

Delighted

Special

Pleased

3% Discrimination
Feelings:

Furious

Offended

Frustrated

Disgusted

Annoyed

3% Expectations Exceeded
Feelings:

Grateful

Happy

Delighted

Special

Pleased

Overjoyed

3% Communication
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Grateful

Happy

Overjoyed

Pleased

Delighted

Special

2% Rudeness
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Frustrated

Disgusted

Furious

Disappointed

Annoyed

1% Other
Feelings:

Annoyed

1% Quality of product
Feelings:

Furious

Frustrated

Disgusted

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