A customer experience about Morrisons

Status: Approved

#Rudeness #Inconvenienced  Let down Confused Unsatisfied 

Kindly shared by B. Morgan

What happened

Leighton buzzard branch cafe have the worse staff refusing to sub any items on menu leaving you without any items on the plate charging the same price and leaving me standing waiting whilst my children eat just to get my missing items

What I wish had happened

She left me waiting gave me an attitude then come back 20 mins later with my missing food items

Where this happened

In Person

Morrisons Customers

Most talked about by Morrisons customers

High
Low

How this makes Morrisons customers feel

High
Low
16% Inconvenienced
Feelings:

Annoyed

Frustrated

Unsatisfied

Let down

Disappointed

Unhappy

Put out

Displeased

Confused

13% Quality of product
Feelings:

Annoyed

Disappointed

Unsatisfied

Unhappy

Let down

Displeased

Frustrated

Put out

Uneasy

12% Customer Service
Feelings:

Annoyed

Unsatisfied

Frustrated

Displeased

Put out

Let down

Disappointed

Unhappy

Saddened

Disheartened

12% Communication
Feelings:

Annoyed

Frustrated

Disappointed

Unsatisfied

Displeased

Disheartened

Insecure

Uneasy

Other

Saddened

Unhappy

9% Embarrassment
Feelings:

Annoyed

Disappointed

Unhappy

Unsatisfied

Frustrated

Saddened

Disheartened

Displeased

8% Financial Loss
Feelings:

Annoyed

Frustrated

Disappointed

Unhappy

Unsatisfied

Let down

Displeased

Disheartened

7% Rudeness
Feelings:

Annoyed

Frustrated

Unhappy

Unsatisfied

Displeased

Insecure

Disappointed

Let down

Confused

4% Delay
Feelings:

Annoyed

Frustrated

Disappointed

Displeased

Let down

4% Injury
Feelings:

Annoyed

Frustrated

Unhappy

Unsatisfied

Let down

Displeased

Disappointed

3% Service
Feelings:

Grateful

Special

Delighted

Satisfied

2% Expectations Exceeded
Feelings:

Grateful

Special

Delighted

2% Communication
Feelings:

Grateful

Special

Delighted

Satisfied

2% Other
Feelings:

Other

Unsatisfied

Put out

Let down

Insecure

Uneasy

1% Returns
Feelings:

Annoyed

Frustrated

Disappointed

1% Discrimination
Feelings:

Frustrated

Disheartened

Saddened

1% Other
Feelings:

Delighted

Grateful

Satisfied

1% Quality
Feelings:

Delighted

Grateful

Special

Supermarket Customers

Most talked about by Supermarket customers

High
Low

How this makes Supermarket customers feel

High
Low
15% Customer Service
Feelings:

Annoyed

Frustrated

Disappointed

Let down

Unsatisfied

Furious

Unhappy

Displeased

Disheartened

Saddened

Disgusted

Anxious

Uneasy

Put out

Confused

Insecure

Surprised

Scared

Other

13% Inconvenienced
Feelings:

Annoyed

Frustrated

Disappointed

Unsatisfied

Let down

Furious

Disgusted

Unhappy

Displeased

Put out

Confused

Offended

Saddened

Surprised

Disheartened

Anxious

11% Quality of product
Feelings:

Annoyed

Disappointed

Displeased

Let down

Unsatisfied

Unhappy

Disgusted

Frustrated

Uneasy

Saddened

Furious

Miffed

Disheartened

Confused

Put out

Surprised

Other

Sad

9% Communication
Feelings:

Annoyed

Frustrated

Disappointed

Unsatisfied

Let down

Disheartened

Furious

Disgusted

Displeased

Confused

Unhappy

Saddened

Insecure

Uneasy

Other

Indifferent

9% Rudeness
Feelings:

Annoyed

Frustrated

Let down

Disappointed

Unhappy

Insecure

Uneasy

Displeased

Furious

Confused

Unsatisfied

Offended

Surprised

Other

Disgusted

9% Financial Loss
Feelings:

Annoyed

Disappointed

Frustrated

Unsatisfied

Let down

Unhappy

Furious

Disgusted

Disheartened

Confused

Displeased

Anxious

Offended

Surprised

8% Embarrassment
Feelings:

Annoyed

Disappointed

Frustrated

Unsatisfied

Uneasy

Unhappy

Let down

Insecure

Saddened

Disheartened

Furious

Displeased

Anxious

Confused

Scared

Offended

4% Discrimination
Feelings:

Frustrated

Disappointed

Annoyed

Furious

Unhappy

Insecure

Let down

Disheartened

Scared

Uneasy

Anxious

Disgusted

Unsatisfied

Offended

Saddened

3% Other
Feelings:

Annoyed

Disappointed

Let down

Unsatisfied

Insecure

Sad

Uneasy

Other

Furious

Displeased

Put out

Anxious

3% Service
Feelings:

Grateful

Happy

Delighted

Special

Satisfied

Pleased

Other

3% Delivery
Feelings:

Annoyed

Unhappy

Furious

Disappointed

Frustrated

Unsatisfied

Let down

Disgusted

Anxious

3% Delay
Feelings:

Annoyed

Frustrated

Disappointed

Let down

Unsatisfied

Unhappy

Displeased

2% Communication
Feelings:

Grateful

Happy

Delighted

Special

Satisfied

Pleased

2% Expectations Exceeded
Feelings:

Happy

Special

Delighted

Grateful

Other

Pleased

Satisfied

2% Injury
Feelings:

Annoyed

Unhappy

Unsatisfied

Frustrated

Disappointed

Let down

Displeased

Uneasy

Saddened

Surprised

2% Returns
Feelings:

Annoyed

Frustrated

Disappointed

Furious

Anxious

Disheartened

Unsatisfied

1% Fraud
Feelings:

Frustrated

Annoyed

Confused

Unsatisfied

Disheartened

Displeased

Disappointed

0% Other
Feelings:

Delighted

Grateful

Satisfied

0% Quality
Feelings:

Delighted

Grateful

Special

0% Quality of product
Feelings:

Happy

Satisfied

Other

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