A customer experience about Hermes

Status: Approved

#Delivery #Communication #Embarrassment  Unsatisfied Disappointed Unhappy 

Kindly shared by O. James

What happened

I received and email saying my parcel has arrived I went to look outside where the photo was taken no parcel then my flat mate found it over the fence looked as though they had chucked it over

What I wish had happened

I wish they had either left the parcel in a place where it was seeable for myslef and told where exactly it was and not thrown over a fence

Where this happened

In Person

Hermes Customers

Most talked about by Hermes customers

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How this makes Hermes customers feel

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28% Delivery
Feelings:

Frustrated

Annoyed

Furious

Disappointed

Let down

Disgusted

Unsatisfied

Unhappy

Confused

Miffed

Other

Saddened

Anxious

Sad

20% Customer Service
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Frustrated

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Furious

Let down

Disappointed

Disgusted

Unsatisfied

Unhappy

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Other

Displeased

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Sad

13% Financial Loss
Feelings:

Frustrated

Annoyed

Furious

Disappointed

Let down

Disgusted

Unhappy

Unsatisfied

Anxious

Sad

Surprised

10% Delay
Feelings:

Annoyed

Frustrated

Furious

Let down

Disappointed

Confused

Other

Disgusted

Displeased

Miffed

Anxious

9% Communication
Feelings:

Frustrated

Annoyed

Furious

Disappointed

Let down

Unsatisfied

Disgusted

Unhappy

Saddened

6% Inconvenienced
Feelings:

Furious

Frustrated

Annoyed

Disappointed

Disgusted

Let down

Anxious

Confused

Miffed

3% Returns
Feelings:

Frustrated

Annoyed

Furious

Anxious

Disappointed

Unhappy

Unsatisfied

Let down

3% Fraud
Feelings:

Disgusted

Frustrated

Furious

Annoyed

Let down

Disappointed

Unhappy

2% Other
Feelings:

Furious

Annoyed

Frustrated

Surprised

Disgusted

Disappointed

2% Embarrassment
Feelings:

Annoyed

Frustrated

Furious

Displeased

Unsatisfied

Disappointed

Unhappy

1% Rudeness
Feelings:

Let down

Furious

Disgusted

Annoyed

Frustrated

1% Quality of product
Feelings:

Furious

Annoyed

Let down

1% Delivery
Feelings:

Grateful

Pleased

Happy

Delivery Service Customers

Most talked about by Delivery Service customers

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Low

How this makes Delivery Service customers feel

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Low
27% Delivery
Feelings:

Frustrated

Annoyed

Furious

Disappointed

Let down

Disgusted

Unsatisfied

Unhappy

Anxious

Confused

Sad

Offended

Miffed

Other

Saddened

21% Customer Service
Feelings:

Frustrated

Annoyed

Furious

Disappointed

Let down

Disgusted

Unsatisfied

Unhappy

Anxious

Sad

Confused

Offended

Other

Displeased

Saddened

12% Financial Loss
Feelings:

Frustrated

Furious

Annoyed

Disappointed

Disgusted

Let down

Unhappy

Unsatisfied

Anxious

Sad

Surprised

10% Communication
Feelings:

Frustrated

Annoyed

Disappointed

Furious

Unsatisfied

Let down

Disgusted

Unhappy

Saddened

10% Delay
Feelings:

Frustrated

Annoyed

Furious

Let down

Disappointed

Disgusted

Confused

Other

Anxious

Displeased

Miffed

7% Inconvenienced
Feelings:

Furious

Frustrated

Annoyed

Disappointed

Disgusted

Let down

Anxious

Confused

Offended

Unhappy

Miffed

3% Fraud
Feelings:

Disgusted

Furious

Frustrated

Disappointed

Annoyed

Sad

Let down

Unhappy

3% Returns
Feelings:

Annoyed

Frustrated

Disappointed

Unhappy

Furious

Let down

Unsatisfied

Anxious

2% Other
Feelings:

Annoyed

Furious

Frustrated

Disappointed

Surprised

Unhappy

Disgusted

2% Embarrassment
Feelings:

Frustrated

Annoyed

Furious

Displeased

Unsatisfied

Disappointed

Unhappy

1% Delivery
Feelings:

Grateful

Satisfied

Happy

Delighted

Pleased

Special

1% Rudeness
Feelings:

Let down

Furious

Disgusted

Annoyed

Frustrated

1% Communication
Feelings:

Satisfied

Special

Delighted

Grateful

Happy

0% Service
Feelings:

Delighted

Grateful

Satisfied

0% Quality of product
Feelings:

Furious

Annoyed

Let down

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Least positive experiences about Delivery Service companies

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