A customer experience about Morrisons

Status: Approved

#FinancialLoss #Qualityofproduct  Disheartened Annoyed Other 

Kindly shared by Anonymous

What happened

My daughter bought these Roses for me yesterday and 4 of the heads fell off when opening

What I wish had happened

I am unwell, my daughter has 2 sons & money is tight her gift of Flowers to me should be replaced

Where this happened

Other - In my house when I went to put them in a vase

Morrisons Customers

Most talked about by Morrisons customers

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Low

How this makes Morrisons customers feel

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Low
17% Customer Service
Feelings:

Annoyed

Frustrated

Disappointed

Displeased

Unsatisfied

Disheartened

Let down

Saddened

Confused

Unhappy

Put out

Uneasy

Insecure

Indifferent

15% Rudeness
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Annoyed

Frustrated

Disappointed

Disheartened

Saddened

Displeased

Insecure

Let down

Unhappy

Confused

Uneasy

Unsatisfied

Other

Indifferent

11% Inconvenienced
Feelings:

Annoyed

Displeased

Disappointed

Frustrated

Let down

Unsatisfied

Unhappy

Confused

Saddened

Disheartened

Insecure

10% Embarrassment
Feelings:

Annoyed

Frustrated

Disappointed

Displeased

Insecure

Saddened

Disheartened

Uneasy

Unsatisfied

Let down

Other

Confused

Indifferent

9% Quality of product
Feelings:

Annoyed

Displeased

Let down

Unsatisfied

Unhappy

Disappointed

Saddened

Disheartened

Other

Frustrated

Insecure

9% Discrimination
Feelings:

Annoyed

Frustrated

Disappointed

Disheartened

Insecure

Let down

Unsatisfied

Saddened

Unhappy

Displeased

Other

Confused

7% Other
Feelings:

Annoyed

Disappointed

Let down

Displeased

Unsatisfied

Insecure

Anxious

Sad

Frustrated

Disheartened

7% Communication
Feelings:

Annoyed

Displeased

Unsatisfied

Frustrated

Disappointed

Let down

Disheartened

Confused

Put out

6% Financial Loss
Feelings:

Annoyed

Let down

Unsatisfied

Displeased

Disappointed

Disheartened

Frustrated

Confused

Other

Insecure

Unhappy

3% Delay
Feelings:

Annoyed

Frustrated

Unsatisfied

Displeased

Put out

Let down

Disappointed

2% Injury
Feelings:

Let down

Frustrated

Disappointed

Surprised

Annoyed

1% Communication
Feelings:

Grateful

Happy

Pleased

Satisfied

1% Fraud
Feelings:

Confused

Unsatisfied

Displeased

Annoyed

Unhappy

1% Delivery
Feelings:

Disappointed

Unhappy

Unsatisfied

1% Service
Feelings:

Happy

Pleased

Satisfied

1% Expectations Exceeded
Feelings:

Happy

Pleased

Satisfied

Supermarket Customers

Most talked about by Supermarket customers

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Low

How this makes Supermarket customers feel

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Low
16% Customer Service
Feelings:

Annoyed

Disappointed

Frustrated

Let down

Unsatisfied

Displeased

Unhappy

Saddened

Uneasy

Disheartened

Put out

Furious

Confused

Disgusted

Anxious

Indifferent

Other

Insecure

Surprised

Scared

12% Inconvenienced
Feelings:

Annoyed

Frustrated

Disappointed

Unsatisfied

Let down

Unhappy

Displeased

Furious

Disgusted

Put out

Uneasy

Saddened

Disheartened

Confused

Offended

Anxious

Surprised

Insecure

12% Quality of product
Feelings:

Annoyed

Disappointed

Unsatisfied

Displeased

Unhappy

Let down

Frustrated

Uneasy

Saddened

Disheartened

Disgusted

Other

Confused

Put out

Furious

Surprised

Miffed

Sad

Insecure

Indifferent

11% Rudeness
Feelings:

Annoyed

Frustrated

Disappointed

Uneasy

Let down

Displeased

Unhappy

Insecure

Saddened

Unsatisfied

Confused

Disheartened

Other

Furious

Indifferent

Offended

Surprised

Disgusted

10% Embarrassment
Feelings:

Annoyed

Frustrated

Disappointed

Uneasy

Unhappy

Let down

Unsatisfied

Saddened

Insecure

Displeased

Disheartened

Other

Furious

Anxious

Confused

Indifferent

Scared

Offended

Put out

9% Financial Loss
Feelings:

Annoyed

Frustrated

Disappointed

Unsatisfied

Let down

Unhappy

Uneasy

Displeased

Furious

Disheartened

Disgusted

Put out

Confused

Other

Insecure

Saddened

Offended

Anxious

Surprised

8% Communication
Feelings:

Annoyed

Frustrated

Disappointed

Let down

Unsatisfied

Displeased

Disheartened

Unhappy

Confused

Saddened

Uneasy

Furious

Disgusted

Put out

Indifferent

Insecure

Other

5% Discrimination
Feelings:

Annoyed

Frustrated

Disappointed

Saddened

Let down

Unhappy

Insecure

Disheartened

Uneasy

Unsatisfied

Displeased

Furious

Put out

Scared

Anxious

Other

Confused

Offended

Disgusted

4% Other
Feelings:

Annoyed

Disappointed

Let down

Unsatisfied

Frustrated

Displeased

Insecure

Uneasy

Furious

Unhappy

Saddened

Anxious

Sad

Disheartened

Put out

Other

3% Delay
Feelings:

Annoyed

Frustrated

Disappointed

Let down

Unsatisfied

Displeased

Unhappy

Put out

Saddened

2% Delivery
Feelings:

Disappointed

Frustrated

Annoyed

Furious

Let down

Unhappy

Unsatisfied

Anxious

Disgusted

2% Injury
Feelings:

Annoyed

Let down

Frustrated

Unsatisfied

Saddened

Disappointed

Unhappy

Uneasy

Surprised

Displeased

Confused

Put out

2% Service
Feelings:

Happy

Grateful

Delighted

Pleased

Satisfied

Special

Other

2% Fraud
Feelings:

Annoyed

Frustrated

Unsatisfied

Disheartened

Disappointed

Displeased

Uneasy

Saddened

Confused

Unhappy

Let down

1% Expectations Exceeded
Feelings:

Happy

Grateful

Delighted

Pleased

Satisfied

Special

Other

1% Communication
Feelings:

Grateful

Happy

Pleased

Satisfied

Delighted

Special

1% Returns
Feelings:

Annoyed

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Anxious

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Let down

Put out

0% Quality of product
Feelings:

Happy

Satisfied

Other

0% Other
Feelings:

Delighted

Grateful

Satisfied

0% Quality
Feelings:

Delighted

Grateful

Special

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