Kindly shared by W. Macdonald
What happened
They were closed for lunch I had A taxi waiting which has cost me £7
What I wish had happened
You should behave professionally and offer a reliable service
Where this happened
In Person - Ormskirk
Lloyds Pharmacy Customers
Most talked about by Lloyds Pharmacy customers
High
Low
How this makes Lloyds Pharmacy customers feel
High
Low
33% Customer Service
Feelings:
Annoyed
Frustrated
Unsatisfied
Disappointed
33% Communication
Feelings:
Annoyed
Frustrated
Unsatisfied
Disappointed
17% Rudeness
Feelings:
Annoyed
Frustrated
Unsatisfied
17% Financial Loss
Feelings:
Frustrated
Annoyed
Disappointed
Beauty Customers
Most talked about by Beauty customers
High
Low
How this makes Beauty customers feel
High
Low
23% Customer Service
Feelings:
Unsatisfied
Annoyed
Frustrated
Displeased
Let down
Disappointed
23% Financial Loss
Feelings:
Unsatisfied
Annoyed
Frustrated
Disappointed
Let down
Displeased
15% Communication
Feelings:
Frustrated
Annoyed
Disappointed
Unsatisfied
8% Service
Feelings:
Special
Happy
8% Quality of product
Feelings:
Let down
Displeased
Unsatisfied
8% Returns
Feelings:
Unsatisfied
Frustrated
Annoyed
8% Inconvenienced
Feelings:
Unsatisfied
Frustrated
Annoyed
8% Rudeness
Feelings:
Unsatisfied
Frustrated
Annoyed