A customer experience about Lloyds Pharmacy

Status: Approved

#FinancialLoss #CustomerService #Communication  Frustrated Annoyed Disappointed 

Kindly shared by W. Macdonald

What happened

They were closed for lunch I had A taxi waiting which has cost me £7

What I wish had happened

You should behave professionally and offer a reliable service

Where this happened

In Person - Ormskirk

Lloyds Pharmacy Customers

Most talked about by Lloyds Pharmacy customers

High
Low

How this makes Lloyds Pharmacy customers feel

High
Low
33% Customer Service
Feelings:

Annoyed

Frustrated

Disappointed

Unsatisfied

33% Communication
Feelings:

Annoyed

Frustrated

Disappointed

Unsatisfied

17% Rudeness
Feelings:

Annoyed

Frustrated

Unsatisfied

17% Financial Loss
Feelings:

Annoyed

Disappointed

Frustrated

Beauty Customers

Most talked about by Beauty customers

High
Low

How this makes Beauty customers feel

High
Low
23% Customer Service
Feelings:

Annoyed

Frustrated

Unsatisfied

Let down

Disappointed

Displeased

23% Financial Loss
Feelings:

Annoyed

Frustrated

Unsatisfied

Displeased

Disappointed

Let down

15% Communication
Feelings:

Annoyed

Frustrated

Unsatisfied

Disappointed

8% Service
Feelings:

Happy

Special

8% Quality of product
Feelings:

Unsatisfied

Let down

Displeased

8% Returns
Feelings:

Annoyed

Frustrated

Unsatisfied

8% Inconvenienced
Feelings:

Annoyed

Frustrated

Unsatisfied

8% Rudeness
Feelings:

Frustrated

Unsatisfied

Annoyed

Most positive experiences about Beauty companies

High
Low
  1. Boots
  2. Lloyds Pharmacy

Least positive experiences about Beauty companies

High
Low
  1. Boots