A customer experience about Asda

Status: Approved

#CustomerService  Disappointed Let down 

Kindly shared by L. J TRAVERS-SPENCER

What happened

ASDA HAS A PROBLEM ,NO GOOD ORDERING BECAUSE THE HAVE PROBLEM IN ACCEPTING DEBIT/CREDIT CARDS. CUSTOMER SERVICES CONFIRM IT IS AT THERE END. CANCELLED ORDER AT THE LAST MOMENT ,LEFT WITH NO FOOD ,HOUSE BOUND.

What I wish had happened

TRY TO TALK TO SOMEONE IN THE UK TO RESOLVE THE PROBLEM ,CUSTOMER SERVICES BASED OUTSIDE THE UK ,THEY WILL GIVE A UK CONTACT NUMBER . ASDA HAS CREATED A WALL ARROUND ITSELF IN THE UK, SO THAT CUSTOMERS CANNOT TALK TO THEM.

Where this happened

On the phone - NO THAT'S WHAT I TRYING TO FIND OUT ,THE NUMBER AVAILABLE IS CUSTOMER OUTSIDE UK.

Asda Customers

Most talked about by Asda customers

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How this makes Asda customers feel

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23% Financial Loss
Feelings:

Annoyed

Disappointed

Furious

Frustrated

Let down

Unsatisfied

Disgusted

Unhappy

Offended

Uneasy

Disheartened

Surprised

Anxious

17% Inconvenienced
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Annoyed

Furious

Disappointed

Disgusted

Let down

Frustrated

Unsatisfied

Disheartened

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17% Customer Service
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Let down

Furious

Frustrated

Annoyed

Disappointed

Disgusted

Anxious

Unsatisfied

Unhappy

Scared

Uneasy

8% Delivery
Feelings:

Let down

Disappointed

Unhappy

Annoyed

Frustrated

Furious

Unsatisfied

Disgusted

Anxious

6% Rudeness
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Let down

Furious

Annoyed

Frustrated

Displeased

Insecure

Uneasy

Unhappy

Offended

6% Fraud
Feelings:

Annoyed

Frustrated

Unsatisfied

Disheartened

Disappointed

Uneasy

5% Returns
Feelings:

Anxious

Annoyed

Furious

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Unsatisfied

Frustrated

5% Embarrassment
Feelings:

Frustrated

Let down

Annoyed

Furious

Scared

Anxious

Insecure

Unhappy

Uneasy

5% Delay
Feelings:

Disappointed

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Let down

Unsatisfied

Unhappy

3% Quality of product
Feelings:

Disappointed

Disgusted

Furious

Miffed

3% Discrimination
Feelings:

Unhappy

Anxious

Scared

Furious

Uneasy

Insecure

3% Communication
Feelings:

Let down

Frustrated

Disappointed

Furious

Disgusted

Supermarket Customers

Most talked about by Supermarket customers

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How this makes Supermarket customers feel

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16% Customer Service
Feelings:

Annoyed

Disappointed

Frustrated

Let down

Unsatisfied

Displeased

Unhappy

Saddened

Uneasy

Disheartened

Put out

Furious

Confused

Disgusted

Anxious

Indifferent

Other

Insecure

Surprised

Scared

12% Inconvenienced
Feelings:

Annoyed

Frustrated

Disappointed

Unsatisfied

Let down

Unhappy

Displeased

Furious

Disgusted

Put out

Uneasy

Saddened

Disheartened

Confused

Offended

Anxious

Surprised

Insecure

12% Quality of product
Feelings:

Annoyed

Disappointed

Unsatisfied

Displeased

Unhappy

Let down

Frustrated

Uneasy

Saddened

Disheartened

Disgusted

Other

Confused

Put out

Furious

Surprised

Miffed

Sad

Insecure

Indifferent

11% Rudeness
Feelings:

Annoyed

Frustrated

Disappointed

Uneasy

Let down

Displeased

Unhappy

Insecure

Saddened

Unsatisfied

Confused

Disheartened

Other

Furious

Indifferent

Offended

Surprised

Disgusted

10% Embarrassment
Feelings:

Annoyed

Frustrated

Disappointed

Uneasy

Unhappy

Let down

Unsatisfied

Saddened

Insecure

Displeased

Disheartened

Other

Furious

Anxious

Confused

Indifferent

Scared

Offended

Put out

9% Financial Loss
Feelings:

Annoyed

Frustrated

Disappointed

Unsatisfied

Let down

Unhappy

Uneasy

Displeased

Furious

Disheartened

Disgusted

Put out

Confused

Other

Insecure

Saddened

Offended

Anxious

Surprised

8% Communication
Feelings:

Annoyed

Frustrated

Disappointed

Let down

Unsatisfied

Displeased

Disheartened

Unhappy

Confused

Saddened

Uneasy

Furious

Disgusted

Put out

Indifferent

Insecure

Other

5% Discrimination
Feelings:

Annoyed

Frustrated

Disappointed

Saddened

Let down

Unhappy

Insecure

Disheartened

Uneasy

Unsatisfied

Displeased

Furious

Put out

Scared

Anxious

Other

Confused

Offended

Disgusted

4% Other
Feelings:

Annoyed

Disappointed

Let down

Unsatisfied

Frustrated

Displeased

Insecure

Uneasy

Furious

Unhappy

Saddened

Anxious

Sad

Disheartened

Put out

Other

3% Delay
Feelings:

Annoyed

Frustrated

Disappointed

Let down

Unsatisfied

Displeased

Unhappy

Put out

Saddened

2% Delivery
Feelings:

Disappointed

Frustrated

Annoyed

Furious

Let down

Unhappy

Unsatisfied

Anxious

Disgusted

2% Injury
Feelings:

Annoyed

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Frustrated

Unsatisfied

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Disappointed

Unhappy

Uneasy

Surprised

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Confused

Put out

2% Service
Feelings:

Happy

Grateful

Delighted

Pleased

Satisfied

Special

Other

2% Fraud
Feelings:

Annoyed

Frustrated

Unsatisfied

Disheartened

Disappointed

Displeased

Uneasy

Saddened

Confused

Unhappy

Let down

1% Expectations Exceeded
Feelings:

Happy

Grateful

Delighted

Pleased

Satisfied

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Other

1% Communication
Feelings:

Grateful

Happy

Pleased

Satisfied

Delighted

Special

1% Returns
Feelings:

Annoyed

Frustrated

Furious

Anxious

Disappointed

Unsatisfied

Disheartened

Let down

Put out

0% Quality of product
Feelings:

Happy

Satisfied

Other

0% Other
Feelings:

Delighted

Grateful

Satisfied

0% Quality
Feelings:

Delighted

Grateful

Special

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